Rated 4.3 out of 5 by 50
Rated 5.0 out of 5.0 by defib Business trip to Oakland area
I stayed at the Brentwood HDIE because there was nothing available closer to Walnut Creek. The hotel was very clean and was a comfortable and relaxing place to wind down after a day on the area roads.
It was nice that they provide more than a continental breakfast.
The staff was courteous, room was clean and comfortable. I had no problems and no issues with the facility.
October 27, 2014
Rated 3.0 out of 5.0 by R7391 Front Desk & Phone reservations
It seems as though the front desk and reservations personnel need more training. Each person I spoke with had different policy's and procedures and did not seem to be trained in customer service or making sure that your guest was happy. Our group had 15+ rooms over the weekend and each person in our party said that they felt the staff was not trained and was confused and frustrated easily.
October 9, 2014
Rated 4.0 out of 5.0 by Gardenbug Nice Holiday Inn
This is a nice hotel in a safe area of Brentwood. Breakfast was okay. Room was clean and beds were very comfortable. Suggestion is for the common hallway carpets to be cleaned as they are looking very dirty. Staff was friendly and helpful.
October 4, 2014