Rated 4.0 out of 5 by 75
Rated 5.0 out of 5.0 by Doc Blues always a great place to stay
everytime we travel we stay at Holiday Inn Express
February 21, 2014
Rated 5.0 out of 5.0 by zaner Good choice in the area
We have stayed at this hotel many times, always clean, comfortable and good service. Room could use a little maintenance.
February 16, 2014
Rated 1.0 out of 5.0 by Troutandabout Extremely disappointed!!
A little after midnight the PTAC unit (heating and cooling unit) in my room made a very loud screeching noise, obviouly waking me up. It made a loud squeeking noise for a minute then was quiet so I went back to sleep. At about 2 a.m. it did it again, and again at about 4 a.m. and 5:30 a.m. I finally got up at 6, took a shower and called the front desk to complain. The person at the front desk told me that I should have called earlier and they would have changed my room. Had I known that it was not a one time issue I may have done so, even if it meant getting out of bed, getting dressed and packing everything up and moving.
They offered to move me to a different room right then but I told them that I was checking out shortly to which they replied: "thanks for telling us about it, I'll have maintenance take a look at it."
It would have been nice to at least have been told something like "we're very sorry, is there something else we can do to make it up to you?" or "can I get your number, I'll have the manager contact you." ...but alas, nothing.....
January 28, 2014
Rated 5.0 out of 5.0 by mMFg Very Nice & Great Staff
I am a pilot and I stay in all manner of hotels. The H.I.Express Brighton is one of the best I have stayed in for that class of hotel.
January 16, 2014
Rated 5.0 out of 5.0 by Frigid one Cold in the lobby!
Maybe it was because there were a lot of Toronto Maple Leaf fans staying at the hotel in order to attend the Winter Classic at the Big House in Ann Arbor - kidding, but the lobby and breakfast area was just very cold. Outside temps were bad and we took 3.5 hours to travel 70 miles to get home on 2 January, but I suspect it's usually chilly in there in the winter.
January 5, 2014
Rated 4.0 out of 5.0 by DanHP Nice hotel
I had a crew of guys staying here that were working in the area. Overall a good experience. We were treated very well.
December 17, 2013
Rated 5.0 out of 5.0 Outstanding Service
Quick friendly check in, always provide an upgrade and late check out.
December 7, 2013
Rated 3.0 out of 5.0 by fgmack Water Hot, the Lack OF
Very poor planning on the part of local management. Water for showering was cool, you would not wash dishes in this water. The explanation given was high hotel occupancy. Three days of cool showers.
1. Raise the water temp when high occupancy is indicated.
2.Ensure diverter in bath tub functions, ours did not. Staff was informed and diverter was changed out.
3. Use low flow shower heads. With teenagers in my house this has reduced water consumption and ensured hot water for all.
December 3, 2013