Rated 3.9 out of 5 by 217
Rated 5.0 out of 5.0 by Tricia53 Fabulous Hotel
By far, the best HI Express we have stayed at-nicely updated room well maintained. Desk staff friendly and helpful. Clean room, excellent bed, no noise!! Will def. be back and recommend to others!
February 3, 2016
Rated 5.0 out of 5.0 by kt1974 Excellent hotel for the area
Pleasantly surprised by the quality of the hotel for being located in a remote area and the service and attention to detail by the staff.
January 29, 2016
Rated 3.0 out of 5.0 by BROWNWOOD Below standard
The negative factor is that 1 day our room was not cleaned, towels replaced, garbage emptied, etc. The night shift at the front desk were not helpful. The cleaning staff did nothing that 1 day! That is why I downgraded my ratings. That and the fact that the pillows were too large and plump and killed my neck!
On the positive side, Jacqueline, who worked the desk during the day, was very nice and helpful. So, on a 1-10 scale, I rated 5 which is a 10 for Jacqueline, and a 0 for the night shift staff. I suggest that you furnish each room with a placard stating "Please clean room" so the cleaning staff will actually clean the room before they leave and go home. The night desk person said our room was not cleaned because we had a placard that says "Ssssh" on our door. That is true, but we removed it when we left at 10am each morning. The fact that our room was not cleaned was not our fault, but the cleaning staff's fault!
January 28, 2016