Rated 1.0 out of 5.0 by Nateinindy Calhoun Smokey Experience
My family and I had been on a week's vacation and stayed in 3 different Holiday Inn Express. Our first two places were amazing. Then we arrived at Calhoun, when my husband went to check in he was informed that we had registered for 2 rooms instead of one. He tried to show the staff, named Rita, that our registration on his phone was for one room, but Rita refused to even look at the confirmation. After several minutes of my husband saying we did not book 2 rooms, a second employee finally intervened gave the second room to the family behind us that did not already have a room. So we thought this would be end of our troubles until we entered our room and saw that it was a king bed in a smoking room. We had reserved a standard non-smoking room. We are a family of 5 with three young children under the age of 6 so sleeping in one bed was not going to work. Plus I did not want my children subjected to a room that spelled horribly like smoke! My husband went down to fix the problem and the only solution that was offered to him was to give him a roll away bed for free-- a total compensation of ten dollars. Needless to say our night was not restful or relaxing as the smoke smell was very prominent. We woke when breakfast started so that we could leave the room and the smell. This experience was very unpleasant and was even more disappointing since my husband is a Priority Club member.
April 11, 2013
Rated 4.0 out of 5.0 by Smiley63 I asked for a comfortable bed and received it.
Had a problem with the TV remote. I could not get the programs on and called the desk for assistance. She tried to tell me how but the screen was saying satellite problems. The desk clerk said the direct cable person was there that day. I asked her if she could come and fixed it but she said that leaving the desk was not an option. I used the reset button and continued to get the channels to come up. No luck, same saying about satellite problems. She (desk clerk) returned the call and told us to move to another room for TV reception. We agreed. That TV came on and was running as usual. The desk called and I told her everything was ok. She let me know that they went and checked our first room on the TV and said she got the TV to come on without any problem. Sounded condescending and made me feel uncomfortable that I was not capable to correct the TV issue. I thought she couldn't leave the front desk.
April 9, 2013
Rated 4.0 out of 5.0 by alwaystraveling4u comfortable room but missing linens and no extra blanket
we had a pull out sofa but no extra linens for it and when we asked forextra blanket, there were non. I understand they had a full house
and were probably short of everything. Thank goodness we had
couple of blankets that kids brought from home. However, we survived the night and overall it was comfortable stay.
April 4, 2013
Rated 5.0 out of 5.0 by ccc3 Very comfortable
We stayed for just one night but it was the most comfortable bed I have slept in at a hotel. Very clean and not too noisy. Would definitely stay again.
March 29, 2013
Rated 2.0 out of 5.0 by carbob204 Noisy
the children on the same floor were slamming doors and playing in the halls until well after 10:00 PM. For the price of the room I found that the bathroom was not in the best shape . I did call for the tv not working and someone came up quickly to attend to it. Other than that our stay here was not the best. I would never stay there again
March 28, 2013
Rated 5.0 out of 5.0 by Billt35 good stay
And you were very accomodating to get us on the main floor as we requested. Thanks for doing that. The stay was great as usual. We usually stay there once a year when we're returning from a visit to Florida, and we always take in the Outlet Mall. Good planning.
March 19, 2013
Rated 4.0 out of 5.0 by Traveling1 Okay stay
I was not welcomed as a Platinum Member. It was average for a Holiday Inn Express. Staff was not especially friendly. Comfortable, clean.
March 13, 2013
Rated 5.0 out of 5.0 by unvisible Comfortable and clean
We were travelling back to Tennessee and stayed one night at the HIE and we were pleased with the service and we were able to relax after a long drive north.
Would definitely stay again.
Reason for Visit:Driving home from Florida
February 28, 2013