Rated 4.3 out of 5 by 205
Rated 5.0 out of 5.0 by pezonicali Great Customer Service!
If you're visiting the Palm Springs/Cathedral City area, you can't go wrong staying at the Holiday Inn Express and Suites Cathedral City (Palm Springs). Great customer service, convenient location for golfing, Tram, shopping, and the Aqua Caliente casino. Its just far enough off the freeway to provide some peace and quiet, yet convenient for day trips. Plenty of chain restaurants and other dining options nearby as well.
One of the cleanest HIExpress I've stayed in and the staff is top notch. Samuel at the front desk will take great care of you!
April 14, 2015
Rated 4.0 out of 5.0 by Jo6241 Clean hotel for relaxation
I have stayed at this hotel for the last two years and returned due to the exceptional stay we had in 2014. I was a bit unhappy with a few things this year. The front desk personnel needs a bit of customer service training. The rooms need new beds as they are uneven and if you roll toward the edge the springs feel like they give way making you feel like you are falling off of the bed. Another issue I found was with the pool towels. There needs to be a depository for dirty towels and they need to be stocked more frequently. We had to ask multiple times during our stay for towels (the housekeepers were fabulous and responded very quickly to the request however). The dirty towels are thrown on the same rack as the clean towel which I feel is gross. I saw people actually grab towels thinking they were clean but were actually dirty. Seems there could be an easy fix with a container for dirty towels next to the rack for the clean ones. There are however many good things about this hotel. The breakfast staff are fabulous and helpful. They smile and greet you and make sure the main eating room is kept clean and orderly. The housekeepers are friendly and respond promptly to needs. The pool is kept clean as is the rooms and halls. I still love this hotel but I wish the tall gentleman at the front desk was a bit more sincere and didn't appear annoyed or give forced responses that were obviously fake. I do not like feeling patronized. The female staff member at the desk was friendly and responsive as was our check in attendant.
April 14, 2015
Rated 5.0 out of 5.0 by Tomas2015 comfortable & quiet, with helpful front desk staff
Front desk staff were efficient, quick, and very helpful. Room was clean, comfortable, and pleasant. Great Thai restaurant in shopping center next door. Easy to drive to anywhere in greater Palm Springs area.
April 12, 2015