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Rated 3.6 out of 5 by 118 reviewers.
Rated 3.0 out of 5.0 by Could be better! The hotel itself is a reasonable standard 3 star with modern and mostly clean decor. Great location for Crewe Railway station, just a few minutes walk away. Breakfast was average and staff less so. A number of small things improved could make this a so much better experience. November 18, 2014
Rated 5.0 out of 5.0 by good accommodation Found the hotel to be very good and thr staff very friendly November 18, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Crewe For a short stop over in Crewe when travelling by train this hotel is well situated, clean and comfortable and very good value for money November 17, 2014
Rated 4.0 out of 5.0 by Holiday Inn I always enjoy staying at this hotel. Rooms are ok, but I wish there was more wardrobe space. Car parking can be a problem, especially if you arrive later in the day. Rooms and beds very good. November 16, 2014
Rated 5.0 out of 5.0 by Good location Good location for my needs. Shower head was dirty on arrival and had to clean before using. Internet very hit and miss in the bedrroms November 15, 2014
Rated 1.0 out of 5.0 by Will not be going back On arrival I was given a room with no power and told that the maintenance person was not around because he was 'very poorly'. I was offered additional points and moved to another room that had seemingly plastic pillow protectors on three of the four pillows, no kettle and a cold towel rail. If I had not arrived as late as I did from London then I would have found alternative accommodation. Decided to buy a colleague a beer at the bar and the response I got when I challenged the amount of froth was dismissive and 'it's been playing up'. At breakfast witnessed a member of staff chopping up the scrambled egg, adding water to it and rinsing the serving spoon that had been dropped on the floor at the bar rather than collecting a fresh one from the kitchen. This on top of there being a lot of cutlery that had not been cleaned properly by the dishwasher. Certainly not the standard I have been used too from Holiday Inn Express hotels. November 15, 2014
Rated 1.0 out of 5.0 by Very poor service at holiday inn crewe I regularly stay at Holiday inns and usually find it quite a pleasure staying at them. Holiday inn at crewe was a totally different experience. On a arrival there was no one at reception and after 10 mins of waiting I decided to walk into the restaurant area to ask for someone to check me inn. The shift manager then arrived, I didnt find her very polite, there was no apology for the delay in keeping me waiting. Once I was in my room I found the heating in the room was not working, I tried calling reception several times but no reply so ended up going downstairs myself. Again there was no one at reception. I went to the bar to order and they had virtually nothing in stock. Every item I selected off the menu was virtually finished. Very poor service at this holiday inn I would avoid it at all costs. November 13, 2014
Rated 5.0 out of 5.0 by Excellent Value Clean and comfortable room and surroundings. Great power shower and comfortable bed. No nonsense quick breakfast in the morning. November 4, 2014
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