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Rated 3.4 out of 5 by 144 reviewers.
Rated 2.0 out of 5.0 by Nice looking on the outside, but a little to be desierd inside I had made these reservations four months in advance based on our requirements for a friend's wedding and had called several times before arriving to ensure everything was in place. The staff seemed very accommodating on the phone to the special needs of the party I was with, but upon arrival the story was quite different. I booked a wheelchair accessible room and a standard room for my party of four. At check in, I was told that the wheelchair accessible room was ONLY accessible to have a wheelchair in it, no roll in shower or tub seat were available in that room. I requested a portable tub seat and was told that was an amenity not available at this hotel. The staff did relocate me to a room to accommodate the wheelchair requirements and tub seat. Walking through the hallway to the room, there was a distinct odor of mold and mildew and industrial blowers were running for the duration of or stay in a utility room opened to the lobby. The sink faucet leaked water all over the counter, and every time I tried to use hot water from the sink, the pressure dropped and rattling of pipes and an awful groaning sound emanated throughout the room. The other room booked had mold in the mini fridge and on the shower curtains and the air conditioner didn't work properly. After discussing this matter with the staff, it didn't appear that any attempt was made to rectify this situation. After an evening out for dinner, I had to park in a standard parking spot instead of a wheelchair accessible one because a staff member without ADA credentials had taken up two parking spots, including an accessible one. I observed her leave in that vehicle when her shift ended. The breakfast meal was the standard fare that I would expect at an IHG facility but the lines were unusually long, taking over 45 minutes to get our food. The staff was diligent in keeping everything stocked, but a study into the traffic pattern might warrant a better solution. I had fully intended on using the rapid checkout system, but a gross error in my bill prevented that. I booked for a military rate, but somehow during the confusion about the ADA requirements for one room, I was charged a regular rate for my first night and the military for the second. The other room's bill was correct, but this caused a delay in my checkout process due to the overwhelming line waiting for breakfast. The staff did make the required corrections, but only after an excessively long discussion about the validity of my request. Based on my experience over two nights at this hotel, I would not recommend staying here. September 5, 2014
Rated 5.0 out of 5.0 by Great Beach Trip Stay We love this hotel! We've stayed three times now and have never been disappointed. The customer service is great and every room we've stayed in has been clean, spacious, and comfortable. We always stay in one of rooms with a King-sized bed. There was plenty of room for our two year-old's pack and play. The refrigerator/freezer in the room was helpful in keeping food cold and ready for the beach the next day. Ocean City is about 15 minutes away. September 5, 2014
Rated 5.0 out of 5.0 by Great for short stay Stayed at this hotel during a short visit to Atlantic City. The hotel and room were very comfortable, the internet and other amenities were easy to use, and the complimentary breakfast was a a great bonus feature! September 3, 2014
Rated 5.0 out of 5.0 by Excellent Service Upbeat and happy staff. Clean and comfortable room. Breakfast was great! September 3, 2014
Rated 5.0 out of 5.0 by Last Minute Holiday stay If there is one hotel I would stay at again it would be his one, my son was on his honeymoon doing a road trip with his wife when they went to the beach Friday night on Labor day weekend, it was the spur of the moment trip and they did not have hotel arraignments, so they were going to leave and head home. I made reservations online called the hotel and explained the situation and they were very understanding and welcomed them warmly. The breakfast was awesome they said and the room was great. You can tell the employees take pride in their job. Thank you ladies for all you did. I will be staying there if in the area. September 2, 2014
Rated 3.0 out of 5.0 by Outside GREAT! Inside Questionable Apparently this site is under rennovation and the outside and lobby seem to have taken priority. The hallways are not with sufficient lighting and the carpet smelled. Overall comfort was tolerable and I chose to stay after having two out of three major issues resolved. The elevators have a mind of their own as to whether they indicate an up or down mode after being summoned. The baggage carts have seen better days and need alot of effort to turn. September 2, 2014
Rated 5.0 out of 5.0 by Convenient Located near GS Parkway and Atlantic City Expressway. Easy to access. August 28, 2014
Rated 5.0 out of 5.0 by VERY friendly staff! Stayed with 4 kids in 2 adjoining rooms. Rooms were clean, beds were comfortable. Breakfast had variety enough for everyone and the staff was on top of everything. Check out was super easy. August 28, 2014
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