Rated 3.3 out of 5 by 105
Rated 2.0 out of 5.0 by Family of seven poor service
We arrived at 4 pm and stood in line for 1/2 hour and were told our rooms wouldnt be ready for 1/2 hour. Tried to be understanding so we left came back in an hour around 5:00 and waited in line another 15 min and were told the rooms still were not ready and were told they didnt know when they would be. Brenda was the front desk person and she was stressed to say the least. The other front desk person was clueless and had us come back twice, Brenda at least offered to call us when they were ready. The most annoying thing was the blonde female manger on duty made no comments or offered any help to all us waiting, ignoring us and leaving poor Brenda to the situation. The situation was so stressful, guests were noticable upset and complaining. The situation was so bad for all that no one welcomed us or acknowledged our platinum membership. It was the worst check in I have had anywhere. I literally felt like I was in a flea bag motel. We finally got in our room at 6:15 and the room was a bit musty smelling. The housekeeping appeared to be working as hard as they could and the breakfast staff was awesome. The problem with check in appeared the result of poor management and i would strongly recommend they address this situation or risk losing their flag.
July 24, 2014
Rated 2.0 out of 5.0 by remmulpa Service and hospitality were awful
Arrived at 5pm and waited 30 minutes to get to the desk (1 person at the desk), then had no rooms. Waited another 20 minutes for a room, then key card did not work, which seemed to be the common theme this day. The A/C was very loud and the room smelled. There was no way to close the curtains and heard many people outside the door.
Not once did any of the staff greet me or recognize me as a Gold member. A few of them were always outside smoking and laughing. As far as breakfast, it was very small and crowded and filthy.
July 23, 2014
Rated 3.0 out of 5.0 by NJNJ Hotel Experience
First, there was nowhere in our reservations that stated cancellations needed to be made 72 hours in advance. This should be written on email confirmations or some other written communication as proof of your policy. Many guests chose to not use all of their nights and ran into difficulty changing their reservations. This was eventually resolved but better communication regarding this may be helpful. Also, I asked several times about lighting in the front parking lot and was told that someone would look into the matter. The lights were out for the entire weekend making it extremely difficult to maneuver in and out of my vehicle unless I moved my car to the back of the hotel where it was lit. Additionally, with the front desk staff being the front line of welcoming visitors this should be taken very seriously. A little extra kindness can go a long way as I'm certain you wish for continued positive reviews about your facility. A few guests experienced sarcasm and shortness from the front desk staff. The rooms were clean but we were told that guests checking out would get their rooms cleaned first and the rest of us would have to wait. I understand policy, but with many of us staying for 4 nights this posed a problem if rooms weren't clean until after 4. We were there for a special occasion with over 90 family members and needed clean rooms to change, relax and prepare for our activities. I understand policy but this was an issues for a few family members. The breakfast staff was extremely helpful, accommodating and friendly as well as the cleaning staff. I am sure that they were only following orders given to them as it relates to cleaning rooms. When asked, they attempted to jump right into the making us comfortable. I hope with these comments things may be better for your next guests as I'm sure you take pride in your hotel and its reputation. Overall, the stay was fair and with some small adjustments I'm certain things can improve for better serving your guests.
July 23, 2014
Rated 5.0 out of 5.0 by Micki01 Nice renovations and comfortable room/bathroom
Newly renovated hotel looked great!
The bed was comfy, the room had everything we needed, the bathroom was plenty roomy and well stocked.
Service personnel - front desk, cleaning and breakfast - were fantastic - helpful and friendly!!
Only downside - location was a bit out of our way and the entrance was not yet renovated - the building that you see from the road is a bit in need of updating.
July 17, 2014
Rated 4.0 out of 5.0 by General57 Welcome site on Black Horse Pike
Decent Hotel close to Atlantic City and surrounding areas. Holiday Inn is a name you can trust. Staff was professional, pool was clean and neat with the water temperature perfect. Wake up calls were carried though perfectly. Room was nice size with plenty of electrical outlets. Only criticism is that first floor room had a little mildew smell and the hallway too.
July 17, 2014
Rated 5.0 out of 5.0 by eli4119 Rewarding Experience
The place was just neat and clean. Overall we enjoyed our stay and looking forward for the next time around
July 16, 2014
Rated 5.0 out of 5.0 by smudin73 Wonderful Staff
I was traveling with my daughter who is early twenties so we were two women traveling together. The staff were so kind and helpful, made us feel very comfortable. The fact that Atlantic City is only maybe ten minutes away was an added bonus we drove over for shopping and dinner.
July 11, 2014
Rated 5.0 out of 5.0 by ParxC1 Good Times in West Atlantic City/.Egg Harbor
I had read some of the reviews prior to booking this stay
July 11, 2014