Rated 4.4 out of 5 by 46
Rated 2.0 out of 5.0 by jackson65 No remote control and a very hard bed.
I arrived late on a Friday night and thought the place looked pretty good in comparison to other holiday inn express'. Looks can be deceiving. The bed was very hard and not comfortable at all. The remote control for the tv did not work and the front desk was out of batteries so they took some batteries from a remote from an unoccupied room. The remote still did not work. At that point the front desk was at a loss of what to do. I was not offered another room or a discount.
February 25, 2014
Rated 5.0 out of 5.0 by Valerie50 highly recommend
Staff is very helpful. Went out of there way tp make our stay very pleaant. Beds were comfortable and rooms nice and clean. Close to state park. Outlet Mall next door. Great location.
February 12, 2014
Rated 5.0 out of 5.0 by Rufus-and-Michelle Staff handled the storm....
We were here during the polar vortex storm.
The storm was really bad...16" of snow, and -18 degree temps. People were coming in from being stranded on the interstates, and the hotel became slammed with customers.
They were understaffed, as their employees couldn't even get here.
However, with only 4 people here, they handled everything fantastically. They made sure everyone was comfortable, and worry free, kept people in great spirits, and maintained the hotel above and beyond what one would expect from 4 people.
The one lady, Danielle, showed us how throwing boiling water in the air, turned instantly into snow in the frigid temps...which left everyone wanting to see her do this over and over. It was awesome.
People were gathered in the dining area, talking with each other, playing cards, etc.
The staff ended up having to stay at the hotel for a few days, and still maintained professionalism, as well as showing that they actually cared about the patrons.
A very special thanks to Danielle, Bernadette, John, and Donna. You guys did a great job...a fantastic job, in fact, and deserve to be held in high regard for it.
I will not forget my stay, nor these people.
January 9, 2014