Rated 4.4 out of 5 by 46
Rated 2.0 out of 5.0 by jackson65 No remote control and a very hard bed.
I arrived late on a Friday night and thought the place looked pretty good in comparison to other holiday inn express'. Looks can be deceiving. The bed was very hard and not comfortable at all. The remote control for the tv did not work and the front desk was out of batteries so they took some batteries from a remote from an unoccupied room. The remote still did not work. At that point the front desk was at a loss of what to do. I was not offered another room or a discount.
February 25, 2014
Rated 5.0 out of 5.0 by Valerie50 highly recommend
Staff is very helpful. Went out of there way tp make our stay very pleaant. Beds were comfortable and rooms nice and clean. Close to state park. Outlet Mall next door. Great location.
February 12, 2014
Rated 5.0 out of 5.0 by Rufus-and-Michelle Staff handled the storm....
We were here during the polar vortex storm.
The storm was really bad...16" of snow, and -18 degree temps. People were coming in from being stranded on the interstates, and the hotel became slammed with customers.
They were understaffed, as their employees couldn't even get here.
However, with only 4 people here, they handled everything fantastically. They made sure everyone was comfortable, and worry free, kept people in great spirits, and maintained the hotel above and beyond what one would expect from 4 people.
The one lady, Danielle, showed us how throwing boiling water in the air, turned instantly into snow in the frigid temps...which left everyone wanting to see her do this over and over. It was awesome.
People were gathered in the dining area, talking with each other, playing cards, etc.
The staff ended up having to stay at the hotel for a few days, and still maintained professionalism, as well as showing that they actually cared about the patrons.
A very special thanks to Danielle, Bernadette, John, and Donna. You guys did a great job...a fantastic job, in fact, and deserve to be held in high regard for it.
I will not forget my stay, nor these people.
January 9, 2014
Rated 5.0 out of 5.0 by Mikey757 Just Passing Through
Though I only travel through the area once a year, the staff was extremely receptive and courteous. Considering it was midnight when I checked in. The clerk was extremely friendly and helpful and the cost was affordable. He checked my family in quickly and allowed us to get some sleep since we had been on the road for over 12 hours prior to arriving. The room was immaculate and had no visible damage to speak of. The breakfast area was cleaned and stocked with everything we could ever need. The check-out process was through rapid check-out and was correct and concise and my membership number was found and included on my statement. Overall it was a great stay and I would highly recommend it to everyone.
January 2, 2014
Rated 4.0 out of 5.0 by snackmunch Good stay; great staff
Absolutely no issues with our stay; not a single problem. Didn't need to interact with staff much, but when we did they were very friendly and always had a smile on their face. The best part was the milk and warm cookies they set out at 8:00pm each night. So awesome.
December 19, 2013
Rated 5.0 out of 5.0 by V1969 Satisfied as always
My wife and I (and dog) stay at this hotel once or twice a year while in the area to visit family. Always satisfied with stay. Rooms are clean. The staff helpful and friendly. Convenient location.
December 3, 2013
Rated 5.0 out of 5.0 by Joby2 Fremont, IN
Only complaints are there wasn't a fridge and microwave in my room. Superb stay and location otherwise.
November 29, 2013
Rated 5.0 out of 5.0 by FairWindsFinn Always feel welcomed
Stay here every year for at least one ND weekend. Always a comfortable stay with no issues. Easy on and off of IN toll road.
November 6, 2013