Rated 4.1 out of 5 by 28
Rated 4.0 out of 5.0 by francesp Clean and friendly hotel
Found staff very polite and helpful. Rooms very clean and even though hotel was full heard no noise at all.
Its great that they serve breakfast until 11 30am over the weekend which proved to be very popular but still able to get a seat.
Hotel was very central with easy access to the underground.
We are looking at coming back next year during Xmas Market time and will book this hotel again
November 21, 2013
Rated 5.0 out of 5.0 by Campos Great service, comfortable and clean room, good breakfast
A short stay of two nights but it was enough to be able to say that this hotel was excellent in all manner of ways. Location, service and helpful staff, room quality, cleanliness, comfortable bed, excellent breakfast, fast and efficient check in/out were all first class. Great value for money. I would recommend this hotel to anyone and will stay here again if ever I'm back in Hamburg.
October 30, 2013
Rated 3.0 out of 5.0 by Festivalvisitor Decent room, hotel understaffed
+: Excellent location for Reeperbahn Festival. 5th floor room quite nice.
-: Room safety box was broken and could not be fixed during three nights' stay, even after several requests, so service and attention to details were not great. No or not enough umbrellas available for hotel guests when raining.
Wireless Internet connection was very slow for 2013.
No welcome gift, not even free water, for IHG Gold/Ambassador Card holder. Last night, when area crowded due to the festival, was totally overpriced.
September 30, 2013
Rated 4.0 out of 5.0 by Yanrbin Good location and reasonable price
Nice location and close to the centre of the city.
September 30, 2013
Rated 5.0 out of 5.0 by Lagerfeld63 Always a pleasure to stay
I had been in this special located hotel very often - for business reasons as well as for leisure. It is always a good experience with nice and smart staff and a good value for the money.
One and only negative point during my last stay was that I got a standard room nearby the elevator (although I mentioned that I want one far away from the engine room) instead of one of the silent and special "Rewards Club" rooms.
Hopefully this will have been changed during my next stay.
September 24, 2013
Rated 4.0 out of 5.0 by MPMPP Good hotel. Good location
Comfortable room. Good location for tourism. Breakfast is included, continental with variety (I would suggest to include a toaster for the bread). I strongly recommend this hotel.
September 17, 2013
Rated 4.0 out of 5.0 by AmbassadorJohn Hotel and Location
Upon arrival the staff were very welcoming and dealt with the checking in in a very quick manner,The room whilst small was clean and tidy with all the amenities required for a short stay.My only criticism of this hotel would be that the breakfast room was rather small and would not be able to accommodate all the guests at one sitting and therefore creating a queue and unlike other Expresses I have stopped in there was no hot food available at breakfast.With that criticism aside I would not hesitate to stay at or recommend this hotel as it is in an ideal location with attractions in easy walking distance.In a ranking out of 10 I would give this hotel 8 and the reception staff 10.
September 7, 2013
Rated 4.0 out of 5.0 by Ingolf Warm welcome and excellent location
We stayed for a weekend to watch a musical and stroll around Hamburg. The hotel is perfectly in situ for a start into town. Even though the building is close to a major road, no noise disturbs your sleep.
The team is very friendly and helpful in all respect.
Thank you and I am looking forward to staying there again should my plans lead me to Hamburg.
August 23, 2013