Rated 3.5 out of 5 by 44
Rated 3.0 out of 5.0 by bostonKT Great Staff but beware partyers
One of the friendliest staffs I have ever met. They were so nice and helpful!
All was going well until around 2 am on Saturday night (technically Sunday morning). The back of the hotel overlooks a parking lot that apparently is also used by many of the nightclubs in the area. Around 2 am the parking lot virtually erupted in noise as 3 police cars (with sirens) pulled into place for traffic control and then hundreds of inebriated revelers poured into the parking lot and around the area, many shouting and cursing loudly. The entire "event" was over in about 20 minutes and all became quiet again.
Since this was my first time here, I cannot speak to how often this occurs, however I would suggest that any traveler considering a Saturday night stay and desiring an uninterrupted sleep further investigate this or request a room on the front of the hotel overlooking the park.
February 16, 2014
Rated 5.0 out of 5.0 by kvarg59 Great Staff
The front desk staff could not be any friendlier or helpful, from where to park, local restaurants and directions around the city. Great attitudes and always smiling. Definitely would recommend the Hotel and I'll be back again. Thanks for a great stay and view of the Park!
January 30, 2014
Rated 5.0 out of 5.0 by BrousBrous Excellent place, location and staff
The staff went out of their way to accommodate my business needs during my 2 weeks stay. The location is very close to great food, great activities, and the business area of downtown. The view is incredible, and the beds are extra comfortable.
December 23, 2013
Rated 5.0 out of 5.0 by DYB57 Great staff
The staff at the desk went out of their way to make me feel comfortable as I checked in. I went to my room with a fresh cup of coffee in my hands and a warm feeling that these people know how to take care of their guests.
December 17, 2013
Rated 5.0 out of 5.0 by NJfamilyof4 Great Staff
We came to Hartford for the Lego Convention with our kids. The free breakfast was delicious and saved us money. The staff was wonderful. Everyone we encountered was friendly and welcoming. We will be back the next time the convention is in town. Please consider partnering with them for a hotel deal like some of the other places in the area did. We chose your hotel because of the prior experiences we had in this location when we attended in 2011 and 2010. Being so close to Christmas, this mini-vacation is an extravagance for us. It would be nice to save a little money and still be able to come to Hartford.
December 10, 2013
Rated 1.0 out of 5.0 by Traveler01234 The absolute worst
I stayed here for 1 night using rewards points. About 2 weeks later I looked at my credit card bill and see a huge charge from this hotel. I called and first they told me it was a mistake and the charge would be refunded. Nobody ever calls me back to follow up (obviously) so I call back. Now they tell me it’s a smoking charge. Only 1 problem with that- I don’t smoke! I explain this to them and they hold their ground citing the "evidence" they have and promised to send to me within 48 hours. 7 days later still nothing. After all this I finally got through to Ed who is actually very nice and helpful unlike the rest of the staff. He finally agreed to refund the charges in full. That said, I still haven't received the rewards points they promised me for the inconvenience.
December 6, 2013
Rated 4.0 out of 5.0 by LauraNov2013 Friendly Staff and comfortable room.
Room was nice & staff was very friendly, however, my desk lamp did not work and staff could not come up to my room because there was no one else working that could watch the front desk.
November 26, 2013
Rated 5.0 out of 5.0 by eliza6666 Excellent service
Excellent service, very friendly & helpfull , Felt very cared for.
Restaurant nxt door " Hot Tomatoe" was superb...ate there every night. Highly recommended by staff at the Hospital !!
November 8, 2013