Rated 3.4 out of 5 by 39
Rated 1.0 out of 5.0 by Traveler01234 The absolute worst
I stayed here for 1 night using rewards points. About 2 weeks later I looked at my credit card bill and see a huge charge from this hotel. I called and first they told me it was a mistake and the charge would be refunded. Nobody ever calls me back to follow up (obviously) so I call back. Now they tell me it’s a smoking charge. Only 1 problem with that- I don’t smoke! I explain this to them and they hold their ground citing the "evidence" they have and promised to send to me within 48 hours. 7 days later still nothing. After all this I finally got through to Ed who is actually very nice and helpful unlike the rest of the staff. He finally agreed to refund the charges in full. That said, I still haven't received the rewards points they promised me for the inconvenience.
December 6, 2013
Rated 4.0 out of 5.0 by LauraNov2013 Friendly Staff and comfortable room.
Room was nice & staff was very friendly, however, my desk lamp did not work and staff could not come up to my room because there was no one else working that could watch the front desk.
November 26, 2013
Rated 5.0 out of 5.0 by eliza6666 Excellent service
Excellent service, very friendly & helpfull , Felt very cared for.
Restaurant nxt door " Hot Tomatoe" was superb...ate there every night. Highly recommended by staff at the Hospital !!
November 8, 2013
Rated 1.0 out of 5.0 by tirt31 Nightmare
absolute nightmare trip, booked our rooms 4mths in advance to find they changed our reservation type & could not accomodate us on the actual day as they sold out & were still selling rooms online, one person had to sleep on a dirty uncomfortable roll away mattress and we still had to pay.
November 3, 2013
Rated 5.0 out of 5.0 by Richard405 Very friendly staff, convenient loction for start of Hartford Marathon
The room from our view was priceless as we got to see the capitol dome and Bushnell Park. Large windows and the staff was very accommodating as they did provide us with a refrigerator and microwave. Very accommodating staff.
October 15, 2013
Rated 4.0 out of 5.0 by spanky47 very comfortable
we went to a local grocery and used the in room frig and microwave. we also used the coffee maker and hair dryer in the room. the personal cleaning items provided had a pleasant aroma. we liked it. the only week part was the breakfast. were all rhe not items microwaved? they weren't good. the cold items were okay. would like more fruit - fresh and also more varity
October 3, 2013
Rated 1.0 out of 5.0 by Steve0923092834 Don't stay if you need to work
Recently this hotel changed internet service providers and the service is extremely unreliable. I've stayed here almost every week for a year now without many problems, but for two weeks in a row, internet access from the hotel has been problematic which significantly impacts my ability to get work done.
If you need to work on the road, stay somewhere else or get an air card.
October 2, 2013
Rated 5.0 out of 5.0 by Jax47 Very Warm and Friendly Staff
My partner and I stayed here for our wedding. The staff was so friendly and welcoming. We had a bottle of wine and a card left for us by the staff. We also had a small issue with our room and the manager went out of her way to make our stay comfortable. We will stay here again on our next visit to Hartford.
October 1, 2013