Rated 4.0 out of 5 by 74
Rated 4.0 out of 5.0 by kirby54 overall
Standard visit, just way too pricey due to event. Would think there would be more consideration for a rewards member on business.
August 15, 2014
Rated 4.0 out of 5.0 by SAG08 Business trip
Everything was Great besides the noise outside my room... I was on the first floor close to the ice machine and laundry room
August 15, 2014
Rated 5.0 out of 5.0 by cvoss Holiday Inn Indy NW is Best for Business
While traveling to build cell phone towers, when in Indianapolis, IN we love to stay at the Holiday Inn NW Indy. The inviting staff, the spacious rooms, the flat panel TV's, the super comfortable beds, and a delicious hot breakfast are just a few of the reason that we have stayed in the past and why we continue to stay at the Holiday Inn NW Indianapolis, IN.
August 13, 2014
Rated 2.0 out of 5.0 by Mathews boy Worn and crowded
Overpriced but was in demand due to a Hispanic JW convention
Tried to charge me $100 more than my associate for the same type room. There was no apology or "I'm sorry"
Will never return nor will I recommend
Due to large crowd breakfast was not stocked
August 11, 2014
Rated 5.0 out of 5.0 by customer16 nice place to stay
nice place to stay in a easy access location. several choices of restaurants close by. It would be nice if the variety of breakfast is available.
August 7, 2014
Rated 3.0 out of 5.0 by galtier Attention to details
This hotel isn't bad by any means. But it isn't great either. It could use a bit of attention to details. For example, when I checked in the person working the front desk did not acknowledge customer status like other IHG Hotels have in the past.
Upon entering room, I noticed a stain on the cushion of the chair in my room. Flipped it over and saw a larger stain underneath. I had to unplug and replug my TV to get it to work. While initially clean, my Ice bucket was not dumped out and coffee maker was not cleaned by housekeeping during the duration of my stay.
I enjoyed the breakfast - biscuits and gravy are one of my favorites! They had apparently run out of pancake mix though.
The room decor was modern and looked well maintained.
August 5, 2014
Rated 4.0 out of 5.0 by godug Great Staff...Very tired property
The staff here is very well trained, polite, accomodating and efficient. Unfortunately, the property falls well below that same standard. The room I had was consumed with a musty odor. The furniture was old and very outdated....no closet, just a free-standing cabinet at the end of the room. The bathroom had no counter space. There was no microwave or refrigerator in the room. The AC unit had no wall-mounted T-stat and was the model used 20 years ago in motels. There were not any addtional wall outlets for all of today's electronic devices. I will say this, my room was always clean and, once again, a GREAT staff of people. However, with ALL the competition today recognizing and implementing the trend to contemporary design, electronic requirements and personal amenities, this property currently falls well short of what the other brands are offering.
July 29, 2014
Rated 5.0 out of 5.0 by azeela Great service
Worked hard and fast to please us. When we called they came within a few minutes to fix the problem. They did not need to be called more than once for the same problem.
July 18, 2014