Rated 4.1 out of 5 by 51
Rated 5.0 out of 5.0 wish the beds were bigger
Well I brought a group of 15 families and when I booked them I was told I got a comp room, when I checked out I was told I didn't, I am not very happy at all. I would of never stayed there, I already had rooms else where and decided to stay there because the sports zone recommended we start at the holiday inn express, so I did, because they offered me a free room, but now I don't get it, very mad about it, I travel with this team and our other 5 teams all spring and summer long and have never had this happen to me, I think it's just WRONG!!!! If it don't get fixed I will never stay at one again and make sure all my softball teams don't either..thank you
February 26, 2014
Rated 2.0 out of 5.0 by Mark J Did not clean room
We stayed 2 nights. We were away most of the day between nights and when we arrived back to room we noticed room was not cleaned and no new bath towels. We went to the front desk and ask if they could have our room cleaned because they must have accidentally missed our room. Front desk mgr said no we cannot clean it and that was that. I was hoping for a better answer but very disappointed to no resolve. Hotel was nice but service was unacceptable.
February 26, 2014
Rated 5.0 out of 5.0 by jkckdc Very nice hotel and staff
We had a very nice stay at this hotel. The rooms were comfortable and clean. Also, the staff was attentive to our needs and pleasant to deal with. Thank you!
February 5, 2014
Rated 5.0 out of 5.0 by tbran Awesome Staff
I loved this hotel! When I arrived it was during some horrible winter weather so a lot of customers were stranded at the hotel. I saw the staff go above and beyond multiple times to make life better for those that wanted to leave, but couldn't due to the roads.
January 21, 2014
Rated 5.0 out of 5.0 by EAW66 Stranded in Indianapolis
Because of the extreme cold weather, snow and blowing winds we were stranded in Indianapols for several days with road closures.
The staff was fantastic making our stay comfortable. We really appreciated the extra effort they all went to for us.
January 11, 2014
Rated 5.0 out of 5.0 by Woggers Nice hotel
Good location. The heat turned on very often in the night...made it hard to sleep. Otherwise very quiet, nice hotel.
January 6, 2014
Rated 4.0 out of 5.0 by Melissa44 Great Value
Comfortable Bed, Great Shower, Very Clean, Breakfast bar lacked though
January 1, 2014
Rated 4.0 out of 5.0 by OzDV8 Everything you need
I'm a recent convert from another hotel chain, and the more I stay with Holiday Inn Express, the more I appreciate the difference.
Consistency across different locations is excellent, and they do a great job of providing just what is needed for a comfy stay without unnecessary fluff or gimmicks.
Super Comfy beds with choice of hard or soft pillows is a stand out. Staff were friendly and the welcome kit with bottled water and snacks is very nice (specially when its winter and the heat dries the air out).
December 16, 2013