Rated 3.8 out of 5 by 39
Rated 5.0 out of 5.0 by Susie1954 Friendly Staff
I had requested adjoining rooms, and although this couldn't be guaranteed at the time of reservation, the front desk staff went out of their way to make sure our rooms adjoined upon arrival. They also made recommendations for where to eat dinner, and gave us a printed sheet with the restaurants open that evening and the addresses. Check-in and check-out was quick and painless. Good job! I do wish they had a gym, but I understand this is "Express", and a nearby gym is available for guests (but was not open the evening I was there).
November 22, 2013
Rated 3.0 out of 5.0 by Viki613 Noisy rooms & scratchy sheets
I am a very easily contented person; however, I feel that I would do an injustice in not letting people know that this hotel is not living up to the usual standards and quality expected from a Holiday Inn Express. The construction of the building appears to lack sound insulation. Noises from the adjacent rooms were very apparent. In addition, noises from upstairs were loud and rumbly.
The sheets were pitted and scratchy. They were in obvious need of replacement.
I was pleased with the landscaping, the decorations in the lobby and the friendliness of the staff. Also, the breakfast bar was plentiful, clean and spacious. There was a decent variety of breakfast items.
Check-in and check-out was performed quick and the staff was knowledgeable and courteous.
November 6, 2013
Rated 3.0 out of 5.0 by mitma Holiday Inn Express, Kilmarnock
I travel extensively due to work related activities and I stay at IHG hotels frequently, inclucing Holiday Inn Expresses... The one in Kilmarnock is "ok", but it is an older facility... it does lack some of the other positive amenities that more modern facilities seem to have... And, perhaps because it is located in a small town, sometimes the staff are a bit "backwards" compared to many others that I encounter in my travels... But, it is one of the few hotels located in the Kilmarnock area, so there you go!
October 30, 2013