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Rated 3.7 out of 5 by 58 reviewers.
Rated 2.0 out of 5.0 by Just One Night My date and I came to Kilmarnock for a wedding and this seems to be the only show in town. We arrived a few around 3:30 and the place was packed to the gills. Seems another wedding party was staying as well as a girls’ softball championship in the hotel. The check in was ok. I can't say that the person was overly nice but she wasn't rude either, just meh. Because we were in a hurry, we didn't have a chance to inspect the room before dropping our bags and heading out. I did notice that it was very loud. I could hear the people above us and running in the halls. Upon our return at 10pm, we found that not only did our phone not work but the nightstand lamp only worked if you plugged/unplugged it. I also saw that the carpets were stained and bed sunk in the middle. It was only for a night so.....Breakfast is served from 6:30-9:30. I arrived at 8 and my date showed up at 9. There was a distinct difference in food between 8 and 9. I had bacon, the famous Cinnamon Roll (highlight!) and greek yogurt. When I went back at 9, no more bacon was served and there were two Cinnamon Rolls left. Neither was replenished in spite of a packed dining room. So I guess the key is to get there early. I mentioned the broken lamp and phone at check-out and it was met with a indifferent response. No, sorry for the inconvenience or thanks for letting us know. I guess because this is the only chain in town, they don't have to focus on going the extra mile. Since I don't plan on going back to the area, I guess it was fine for the night. July 23, 2014
Rated 5.0 out of 5.0 by Location Location Location Holiday Inn Express in Kilmarnock, VA offers the best value for your $$$. I highly recommend this hotel, it is directly across the street from a large shopping complex. The breakfast buffet offers something for everyone and the fresh coffee and cookies are always an extra plus. I love the gathering room which also doubles up as the breakfast room. You can sit in the room in the evening with family and friends and other hotel guests and enjoy a pleasant conversation, watch a game and enjoy a warm cup of coffee. July 15, 2014
Rated 5.0 out of 5.0 by Great Hotel The staff at this Holiday Inn Express is fantastic!! They were great at recommending restaurants and a place to go fish. We come to Kilmarnock often, I was surprised that we hadnt been enrolled in the rewards program prior to this stay but I'm glad I am now. We'll definitely be back! July 11, 2014
Rated 2.0 out of 5.0 by Noisy Sleeping Conditions Everything about this hotel was great except at night when you're trying to sleep. The other guests in the hotel are up in the middle of the night partying and having loud conversations, or they are packing/unloading their car and slamming the hotel doors (stairs and room). Would definitely recommend ear plugs or fall asleep listening to music with some headphones/earbuds. July 3, 2014
Rated 5.0 out of 5.0 by Good stay experienc Good stay experience. Suspect that staff and families have room priviledges on site; do not agree with that policy if that is the case. July 1, 2014
Rated 5.0 out of 5.0 by All around great place My favorite hotels are Holiday Inn Express. Bedding and shower are always awesome. Love the convenience of a little refrig. Breakfast bar provides nice choices. Love the black out curtains. And to my complete surprise, shampoo and lotion from Bath and Body works. I just don't know how to top all that. June 28, 2014
Rated 1.0 out of 5.0 by TERRIBLE STAY WE WOULD NOT RECOMMEND THE HOLIDAY INN EXPRESS LOCATED IN KILMARNOCK, VIRGINIA FOR MANY REASONS ... THE STAFF IS RUDE, HOUSEKEEPING NEVER CAME TO OUR ROOM WITH A 2 NIGHT STAY AND WHEN WE CALLED THE FRONT DESK FOR MORE TOWELS AND SHAMPOO WE WERE TOLD (WITH ATTITUDE) WE COULD WALK DOWN TO THE FRONT DESK OURSELVES IF WE WANTED THESE ITEMS. OUR BATHROOM TOWELS HAD DARK STAINS AS IF THEY WERE DIRTY, BED SHEETS HAD HOLES, ROOM WAS HUMID AS AC WAS NOT ON, FURNITURE IN ROOM HAD STAINS, VERY NOISY FROM THIN WALLS, VERY PRICEY FOR THE QUALITY OF HOTEL/STAFF AND FRONT DESK JUST STARES AT YOU WHEN WALKING BY - THEY DO NOT GREET YOU OR MAKE YOU FEEL WELCOMED (ESPECIALLY AS A REWARDS CLUB MEMBER). THE ONLY POSITIVE WAS THE LOCATION FOR THE EVENT WE WERE ATTENDING AND BREAKFAST WAS GOOD WITH A VARIETY OF OPTIONS. WOULD HIGHLY RECOMMEND ANOTHER HOTEL WHEN VISITING THIS CITY AS THE HOLIDAY INN EXPRESS HERE DOES NOT HOLD UP TO ITS USUAL STANDARDS. June 23, 2014
Rated 1.0 out of 5.0 by Poor Stay Upon arrival at this hotel there were beer cans and beer bottles outside the front entrance. Lobby entrance was also not very clean. The other quest were very loud and partying until the early morning hours. Asked the front desk to address this so we could sleep however no one ever responded. Breakfast the next morning was not ready at 730 am. This hotel is not up to the standards and quality of the Holiday Inn Express brand. June 5, 2014
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