Rated 3.8 out of 5 by 39
Rated 5.0 out of 5.0 by Susie1954 Friendly Staff
I had requested adjoining rooms, and although this couldn't be guaranteed at the time of reservation, the front desk staff went out of their way to make sure our rooms adjoined upon arrival. They also made recommendations for where to eat dinner, and gave us a printed sheet with the restaurants open that evening and the addresses. Check-in and check-out was quick and painless. Good job! I do wish they had a gym, but I understand this is "Express", and a nearby gym is available for guests (but was not open the evening I was there).
November 22, 2013
Rated 3.0 out of 5.0 by Viki613 Noisy rooms & scratchy sheets
I am a very easily contented person; however, I feel that I would do an injustice in not letting people know that this hotel is not living up to the usual standards and quality expected from a Holiday Inn Express. The construction of the building appears to lack sound insulation. Noises from the adjacent rooms were very apparent. In addition, noises from upstairs were loud and rumbly.
The sheets were pitted and scratchy. They were in obvious need of replacement.
I was pleased with the landscaping, the decorations in the lobby and the friendliness of the staff. Also, the breakfast bar was plentiful, clean and spacious. There was a decent variety of breakfast items.
Check-in and check-out was performed quick and the staff was knowledgeable and courteous.
November 6, 2013
Rated 3.0 out of 5.0 by mitma Holiday Inn Express, Kilmarnock
I travel extensively due to work related activities and I stay at IHG hotels frequently, inclucing Holiday Inn Expresses... The one in Kilmarnock is "ok", but it is an older facility... it does lack some of the other positive amenities that more modern facilities seem to have... And, perhaps because it is located in a small town, sometimes the staff are a bit "backwards" compared to many others that I encounter in my travels... But, it is one of the few hotels located in the Kilmarnock area, so there you go!
October 30, 2013
Rated 2.0 out of 5.0 by wearytraveler42 Good staff, lousy room
First, the pros:
- The staff. Everyone I dealt with directly was courteous and helpful, and earned this hotel an extra star.
Now, the cons:
- The bottom of the rolling desk chair was absolutely CAKED with dust. When I attempted to sit on it, the back of the chair fell off.
- Something in the room (possibly the fridge) was making a constant, rapid ticking noise the entire time.
- The walls were paper thin- I was woken up multiple times by the alarm clock (and snooze...) of the people in the next room.
- Virtually none of the TV channels worked- the ones that did work seemed to change from hour to hour.
- The real kicker, though, was that our first-floor room had NO PRIVACY CURTAIN. We jerry-rigged one with a luggage strap and the decorative, but non-functional, curtains that framed the window.
The sad thing is, I will probably end up staying here again, as there aren't a ton of options, and the location is convenient. Maybe next time will be better.
October 24, 2013
Rated 2.0 out of 5.0 by HVACGUY Priced too high and front desk staff tended to disappear
Room rates higher than other comparable HIE locations (at least for the night that I stayed). No fitness room on site. They have access to the local YMCA but it's too far from the hotel. Several times I had people trying to call me in my room but couldn't get through because the front desk staff were not available to answer the phone.
October 19, 2013
Rated 4.0 out of 5.0 by Letters Good stay.
Hotel Holiday Inn Express, Kilmarnock, VA.
Clean Room, good breakfast, good room rate and good value. Excellent air conditioning in room. Need electrical outlets near bed for electronics (e.g., phone, laptops, I-pads, etc.) or at least on the desk. Room had two burned out light bulbs. I would stay there again.
October 18, 2013
Rated 3.0 out of 5.0 by Mike207 Good Breakfast and bad room
First room had wet carpet and damp floor. Drawer had clothes left in. We were given a second room. Second room had a musty smell and a dead bug in the middle of the bathroom floor. Breakfast was great both days. Service desk was very courteous.
October 17, 2013
Rated 5.0 out of 5.0 by TDK9 Great Service
Sarah and the staff were great to deal with and made our groups stay very comfortable and fun! Great restaurant suggestions and easy to work with!
October 11, 2013