Rated 3.8 out of 5 by 45
Rated 4.0 out of 5.0 by favp Quiet
Located within walking/driving distance to convenience stores,shopping and places to eat.
February 26, 2014
Rated 4.0 out of 5.0 by JMW81 Thanks! Great support and excellent facility!
Our family recently stayed at this HI Express for a family funeral in the Kilmarnock/Irvington area. The HIE Staff and Customer service was exceptional and we received a discounted room rate through the Currie Funeral Home and HI Express. Their understanding of our situation was well beyond all expectations. They allowed our family the use of the breakfast room for an informal family reception during the evening hours. We owe them a tremendous amount of gratitued and thanks! We have stayed there before and it was the same type service--excellent. We will stay there again!
February 13, 2014
Rated 3.0 out of 5.0 by Pn118 Noise issue in 118
Everything about our stay was fine, except for the noise level in room 118. Most of the night, I thought we had a neighbor with the TV too loud. When I finally got up to investigate at 2am, I discovered we were sharing a wall with the breakfast room and that a TV was hanging on the shared wall. The sound from that TV echoed into our room, keeping our family of four from sleeping.
The next night, there was a group of people "hanging out" in the breakfast room. We ended up having to ask them to be quiet so we could sleep. They did so, but by the early morning the TV was back on.
Moving the TV or installing speakers to divert the sound might help with this problem.
January 2, 2014
Rated 4.0 out of 5.0 by H124 H124
Very nice experience! Love the front desk staff, they were very pleasant and accommodating. Will stay here with my family again.
January 1, 2014
Rated 3.0 out of 5.0 by Murat Comfy but can be noisy
Rooms are great with comfortable beds, very nice bathroo, and great TV line up. However, the walls are too thin and you can hear your neighbor sometimes.
December 31, 2013
Rated 4.0 out of 5.0 by Patricia27 Still tired
This hotel continues to be VERY tired!!! The halls and rooms really need to be remodeled!!!!! However, the staff was super!!!!!! They are so nice, knowledgeable and accommodating!!!
December 11, 2013
Rated 5.0 out of 5.0 by Susie1954 Friendly Staff
I had requested adjoining rooms, and although this couldn't be guaranteed at the time of reservation, the front desk staff went out of their way to make sure our rooms adjoined upon arrival. They also made recommendations for where to eat dinner, and gave us a printed sheet with the restaurants open that evening and the addresses. Check-in and check-out was quick and painless. Good job! I do wish they had a gym, but I understand this is "Express", and a nearby gym is available for guests (but was not open the evening I was there).
November 22, 2013
Rated 3.0 out of 5.0 by Viki613 Noisy rooms & scratchy sheets
I am a very easily contented person; however, I feel that I would do an injustice in not letting people know that this hotel is not living up to the usual standards and quality expected from a Holiday Inn Express. The construction of the building appears to lack sound insulation. Noises from the adjacent rooms were very apparent. In addition, noises from upstairs were loud and rumbly.
The sheets were pitted and scratchy. They were in obvious need of replacement.
I was pleased with the landscaping, the decorations in the lobby and the friendliness of the staff. Also, the breakfast bar was plentiful, clean and spacious. There was a decent variety of breakfast items.
Check-in and check-out was performed quick and the staff was knowledgeable and courteous.
November 6, 2013