Rated 3.0 out of 5.0 BAD SMELL IN ROOM
There was a musty/meldew smell in our room. My complained an a lady came and sprayed something. The smell did not go away. I thought and feel that we should receive some return on the price of our room.
June 14, 2013
Rated 5.0 out of 5.0 by grandmaH great breakfast, clean and comfortable room
Stayed two nights and we were impressed by friendly staff, room was clean and breakfast had great choices. we were visiting Disneyworld and very easy travel to Parks. Would definitely stay here again.
June 11, 2013
Rated 5.0 out of 5.0 by Dave0821 No Surprises
I am very happy with the service and the room. I enjoy Holiday Inn Express and always try to stay at one.
Every time I stay at a Holiday Inn Express, I expect and receive a quality stay. The only surprises I have had have been pleasant ones, such as the surprise I received at the Orlando-Lake Buena Vista ... I received an upgrade to a suite both times I stayed there!
The staff were very helpful and friendly.
May 30, 2013
Rated 5.0 out of 5.0 by Pichu Comfortable room and great location
The hotel is very comfortable and location is great. Near of Disney parks and outlets for shopping.
May 29, 2013
Rated 5.0 out of 5.0 by Mawscat People say customer service is dead, not at this Holiday Inn Express
My experience from the beginning was excellent. I was greeted by the reservationist in a warm and friendly manner. It was as if I was a regular customer of theirs.
Excellent breakfast and the staff attending the breakfast area was making sure everyone was happy and was getting what they needed.
Very clean accommodations, lobby area, dinning area and poolside.
I will stay here again, when I am in Orlando.
May 28, 2013
Rated 1.0 out of 5.0 by UnhappyAndAnnoyedGuest Noisy hotel and staff who cannot control rude and noisy guest.
When we stayed in this hotel for 5 nights, it was noisy 5 out of 5 nights. We could hear kids with heavy feet upstairs constantly stomping till 2 AM and chaperone who were talking loudly and yelling in the hallways late at night .We could hear the TV on loud late at night next door and people talking loudly next door. We have complained to the hotel staff and the hotel staff said they will let them know. I doubt the staff did anything except to say they will do it. The staff was definitely not effective in controlling the noisy guests. I even caught a kid trying to open our hotel room door. I told him that he got the wrong room and he said he knew that. This hotel definitely have noisy, rude and inconsiderate group of clientele. who stayed at this hotel. There seems to be always one big tour group after another staying at this hotel. After long days at Disney World, we could not get a quiet, restful night sleep with all the yelling in hallways and stomping upstairs in the hotel. In the morning, there were hundreds of kids with chaperone who can't control them at breakfast so it was noisy and crowded. The room itself was ok but not new. The breakfast was the same everyday so there was no variety. Ironically, we picked this hotel because it provided free shuttle to Disney World but we didn't use it at all. The shuttle times were not convenient so we ended up paying parking at Disney instead. The hotel staff didn't acknowledge me at all as a Priority Club member and were not friendly nor welcoming. I was very glad to check out and leave this hotel.
May 24, 2013
Rated 5.0 out of 5.0 by mrbaseball Excellent Staff
The staff at this hotel went out of their way in more ways than one to make our vacation a great week!
May 23, 2013
Rated 5.0 out of 5.0 by CourtMC Wonderful!! Great service & room!
What a wonderful hotel! We had a great experience from lounging at the pool, playing in the arcade, having a delicious hot breakfast every morning, the front desk calling cabs for us, providing us with brochures & suggestions for restaurants & providing a shuttle to Disney. We had an issue with the Shuttle Company telling us that they were not the right shuttle and the hotel was prompt to handle the situation and reimbursed us IMMEDIATELY for a cab ride from Disney. We were tired & frustrated and the hotel staff was understanding and quick to help. The rooms were clean & comfy. The pool was the perfect size and a great place to relax. The breakfast was very good & hot as well. We would recommend the Holiday Inn Express LBVE to anyone & would definitely stay there again! THANK YOU!!!!!!
May 23, 2013