Rated 4.0 out of 5.0 by pyro409 Safe comfortable older property
This hotel is an ok choice for a vacation base near the theme parks. The hotel is kid friendly and close to the attractions. I did not rely on the shuttle service because the times of day were seldom and poorly timed with the park hours. The building is showing its age, but the trip was not about the hotel for me. The proximity to walmart to stock up was a bonus.
April 29, 2013
Rated 5.0 out of 5.0 by ferretgirl Great staff and comfortable room..
Breakfast was great and lots of choices-included in hotel price. Room very clean and close to Disney. About 10 min. away. Very close to Downtown Disney.
April 27, 2013
Rated 4.0 out of 5.0 by kcmarine38 Maintenance was QUICK and efficient, Kitchen staff NOT hospitable
Big plus right up front....After checking in to our room the toilet had a problem, we called the front desk and within 30 minutes not only had maintenance come to our room but the problem was also fixed within 30 minutes of our call.
Unfortunately a bigger negative right as we were leaving .....On our last day of our stay, we got to the breakfast area a little late but still on time to get through the line and sit down. However, promptly at 9:30am Saturday morning when breakfast was to close with multiple hotel guest members that hadn't eaten yet standing in fairly large line for food and drinks the kitchen staff proceeded to take food off the line and promptly shut off the juice machine. We felt this was extremely rude to the guests standing in line. We addressed our observation and concerns to the hotel management for which they were very apologetic but the apologies were to late to correct the situation.
April 23, 2013
Rated 1.0 out of 5.0 by Susan921 Poor conditions and location
When I made these reservations it was not for this location it was for the one about mile away. I spoke to someone the day I made the reservations and when I got to the address on the email it was different. I got 5 rooms for two days and I was very disappointed. I don't know if they over booked and that why I was put in the other location. I was very disappointed in the room especially the bathroom , the shower head sprayed all over the floor no matter what I did. Also it looked like a cheap job was done on the bathroom when it was redone. I can't believe how poor this hotel was. I will find somewhere else to stay next time. I had 5 rooms and thought this was going to be the best vacation with all my family and the first thing we are disappointed with was the hotel.
April 20, 2013
Rated 5.0 out of 5.0 by Mark1514 Very clean, friendly staff.
We had a warm greeting and the front desk was very friendly and polite. The hotel was very clean both inside and out and was organized. I would most likely stay there again on our next visit.
April 16, 2013
Rated 2.0 out of 5.0 by PassingThroughbutNotAgain Spring Break Dysfunction
Maybe it was a function of staying in Orlando during Spring Break, but this was by far the worst Holiday Inn experience we've encountered. This average hotel turned into a bad experience due to two tour busses of high school students staying at the hotel. The kids were loud, up all night, and attacked the breakfast like a swarm of locusts 30 minutes before the end of the dining hours. We waited in line for 20 minutes to get breakfast only to find no food left and the manager promptly removed the food and turned off the dining room lights when the breakfast hour passed. The rooms need updating - shower rods were falling off the wall, shower head was clogged with calcium on over all the room was very used (not bad, not dirty; just worn out). Lastly, I reserved a room with two beds for four people but arrived and was given one queen and a pull-out bed on a couch. At least the hotel tried to hire security guards to keep the high school kids under control, but the guards were only modestly successful.
When we addressed our concerns about getting the wrong style room, shower and breakfast to the manager, he was disinterested in hearing what we had to say. He just did not care.
April 11, 2013
Rated 4.0 out of 5.0 by GladysCA close to disney world
When you enter the lobby you are greeted with an awful smell, but that is probably our only complaint about this hotel. The staff was friendly and helpful. They called taxis for us when we needed them and the housekeepers were nice. The hotel was clean and the price was good since it is only a couple of miles from the Disney World resort entrance. Unfortunately we had a lot of noisy neighbors so it was hard to rest and sleep after a long day at the parks, but that's not the hotels fault. We didn't use the pool which wasn't very big, but we went out to see it and it looked nice and clean. We had breakfast there one morning of the seven days we were there and that was pretty good. They had coffee 24 hours a day which was also a plus. All and all the hotel was pretty good and we would definitely come back here.
April 1, 2013
Rated 5.0 out of 5.0 by itza Great Staff
Front desk staff was very nice and helpful, specially Anthony.
March 29, 2013