Rated 4.4 out of 5 by 349
Rated 5.0 out of 5.0 by Me LM Great stay
Hotel is clean and comfortable. Excellent location downtown London
July 27, 2015
Rated 5.0 out of 5.0 by Couva Great Service
Excellent- would recommend again. The room was comfortable and clean, the Staff attentive, friendly and accommodating.
July 23, 2015
Rated 2.0 out of 5.0 by KeithJan55 Need to work on preparation
Nice hotel, clean rooms when they are ready. Very friendly staff and seem to be co-operative. Room was not ready even though we arrived late. Nothing was offered for compensation for the inconvenience. because the room wasn't ready we were late to the concert for which we went to London in the first place. We missed half the show. We were charged for parking, yet there were not enough spaces for all the guests. The hotel did give two nights free parking, but that was kind of like offering a child a lollipop after you ran over her bike.
The rooms were very small, but comfortable. The bed and pillows were very comfortable, the breakfast was basic but good and well presented.
If they cleaned up the scheduling, I might give them a second chance, but with so many other places to stay, I don't think I would risk it.
July 22, 2015