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Rated 2.8 out of 5 by 57 reviewers.
Rated 5.0 out of 5.0 by excelent EExcelent room and breakfast and excelente price. I would like more pillows. February 26, 2014
Rated 2.0 out of 5.0 by If you have another Holiday Inn to stay, do it! We always prefer to go to Holiday Inns because of the family room. So we will keep booking Holiday Inn rooms. But this one is the worst we stayed. 1- reception staff: sad, or bored, or unhappy. We had to smile first to get a smile from her/them. It was Christmas night, probably they wanted to be at home with family, which we understand :) 2-room service staff: they had great conversations in a loud tone that we could hear them from our room (many doors away from their Staff-Room on our level) 3-the cheap-cleaning-stuff strong smell at the reception was horrible (bad first impression) 4-Internet! many other HIE have Internet free for Reward Club members, this offer just one hour. If kms are not important, I will always recommend HIE Rivas. Much better, the prices are similar but the experience is superior. January 12, 2014
Rated 3.0 out of 5.0 by Only for short transit stays This hotel is located close to the airport and away from anything close by (city center, mall, restaurants etc). It is ideal for a short transit (<24 hours) if you do not wish to go to the city center. That was my purpose so it worked out really well. Very basic facilities but as stated this hotel is for a specific purpose. It is a proper airport hotel. Dont expect anything more and therefore avoid disappointment. January 11, 2014
Rated 5.0 out of 5.0 by Breakfast The lady who single-handedly took care of the dining room (with support in the kitchen) deserves much recognition from customers and Holiday Inn Express management. Breakfast time when the hotel was fully occupied was a zoo. She was amazing! Not only worked fast and hard, and she kept her composure well. Whether there was a spill (actually multiple), broken cups, need to refill / resupply breads, broken coffee dispenser, long line waiting to find a seat, etc., she handled them all with grace and ease. A good place to stay and visit because of her! January 3, 2014
Rated 4.0 out of 5.0 by Family friendly and affordable The hotel was perfect for a family weekend in Madrid if you are trevelling by car. Not sure about public transportation options but plenty of parking available. The bed was incredibly uncomfortable but for a few nights it was bareable. My husband slept well, so this was only a problem for me. The continental breakfast was just right. Basically what you might have at home- toast, cereal, coffee, juice, etc. It is located in a cluster of other similar hotels in what looks like an abandoned construction development. The rest of the lots are empty. VERY QUIET even though its next to the highway and airport. Will definitely repeat next time we do a city get-away. December 26, 2013
Rated 2.0 out of 5.0 by Not a good airport layover Wish I had read othe reviews before booking this location. Since I was depending on public transportation, I thought the "airport" hotel would be the best choice. Wrong, taxi @ 25 euros each way cost more than the hotel. Thank goodness there was a cafe because nothing else was within walking distance. The food selection was very limited and basic. The room was comfortable and the staff efficient. This might be a good choice for people with a car but not a "foot" traveler. December 24, 2013
Rated 5.0 out of 5.0 Comodidad y limpieza Volvimos a alojarnos en este hotel que, gracias a su situación nos permite movernos por Madrid y los alrededores (evidentemente con coche). No puedo sino confirmar la experiencia vivida en la otra ocasión en que estuvimos aquí, hace ya 3 años. Es cierto que los accesos desde la A2 son un poco complicados, pero disponiendo un buen navegador GPS hemos podido movernos por la zona sin grandes complicaciones. Hemos visitado Madrid, Aranjuez y Cuenca, y, en ningún momento, nos resultó muy difícil llegar al hotel o salir del mismo. Lo mismo ocurre con el Aeropuerto, desde el Hotel se tarda entre 15-20 minutos, como máximo, en llegar a la T1. El trato por parte de los empleados es excelente, el servicio de desayuno está en el nivel de los demás HInn Express, y la limpieza de las habitaciones es muy buena. Es evidente que no se trata de un hotel de lujo, pero las carencias que pudiese haber, las cubren con creces, la amabilidad de su personal Seguiremos usándolo en otras ocasiones que nos desplacemos a Madrid, sin dudarlo. December 18, 2013
Rated 2.0 out of 5.0 by No Shuttle It was a bit misleading to say the hotel is near the airport. Near maybe compared to central Madrid. The taxi to and from the airport and the hotel was as much as the hotel. The TV was "special". It took a long while to get it to work . WiFi was free , but to use their computer has $4.00 an hour. December 2, 2013
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