Rated 4.0 out of 5.0 by Teenieweenie Guest Experience
Very accommodating, polite & helpful staff. Great continental breakfast with variety of choices. Clean room & comfortable bed. Small pool but very clean. Well kept property.
June 7, 2013
Rated 4.0 out of 5.0 by Jim2862 Great Service
I stayed at three Holiday Inn Express hotels while traveling from the west coast to NY in a four day trip. While the other hotels had nicer rooms and less expensive fees for a pet, I had a great experience when I asked the Desk Manager, Tara, for a location of a dog park. Tara quickly searched the internet but did not find a location. She apologized but I decided to walk my dog around the outside of the hotel. When I got back to my room, I found a hand written nice note from Tara under the door providing me directions to a place in town that I could walk my dog. The extra effort and personal touch by Tara made the difference in my experience and offset the higher pet fee for this location. It was also nice to see good penmanship, a rarity these days. Thanks Tara!
May 28, 2013
Rated 2.0 out of 5.0 by jac21 needs an update
My wife and I stayed here for two nights in two different rooms. The hotel is clean, but the sheets don't stay on the mattress and there is no mattress covers on the beds. The ac unit would make a rattling noise when it kicked on. I think they should spend some money on updating this very dated hotel and invest in some good linens. I also think Priority Club members should be given more than a bottle of water at check - in
May 21, 2013
Rated 5.0 out of 5.0 by Roll27 Staff went above and beyond to provide great service
I utilized the Holiday Inn conference room to facilitate training workshops for my organization. Several participants, myself included, also spent the night. While the conference room itself was a little run down (the carpet was uneven in places and just overall was in need of a face-lift) I could not have asked for better customer service from the staff. Upon my arrival I noticed a sign in the lobby welcoming our organization. Each of us also received snacks and a welcome letter on our beds. These were nice touches that few hotels utilize anymore. I commend the staff for their excellent service and would recommend the Holiday Inn to others travelling in this area!
May 17, 2013
Rated 3.0 out of 5.0 by Joe1964 If there's an incentive to stay here then go for it...otherwise I'd pass if I were you
The hotel definitely needs to be renovated. The rooms definitely need to be updated. My room smelled musty. One lamp light was out (not a huge deal). The bed was a bit uncomfortable. The only reason I stayed was because of the 5000 point promotion.
May 1, 2013
Rated 5.0 out of 5.0 by jolon1 great atmosphere & decor
Our stay was very pleasant and the inn's atmosphere & decor was exceptional.
However, the bathroom setting was lacking. Tile/grouting didn't appear to be clean enough or as new as the rest of the facility.
April 6, 2013
Rated 1.0 out of 5.0 by MJKR Pool Unavailable/ Poor customer relations
I specifically selected this motel in order to use the pool.
When I inquired at the front desk about the hours of operation I was told "it was open until midnight"
When I went to the pool, there was a sign posted on the door "Sorry for the inconvenience, closed for maintenance"
I returned to front desk to inquire about this sign...the clerk had no idea about the sign...I asked when it might be up and running...the clerk had no idea...
Next morning...pool still not open...
after waiting about 2 hours, clerk finally tells me I can use pool at the motel next door...
This customer service was less than acceptable. I cut my stay short, checked out and found another motel in the area. Very disappointed with this motel. I will not stay there again.
March 1, 2013
Rated 2.0 out of 5.0 by Johnnyo12 Hotel condition
This hotel was in poor shape for a Holiday Inn express. The room smelled like smoke and sink had burn holes around the rim I'm the bathroom. It is in bad need of a remodel.
February 26, 2013