Rated 3.9 out of 5 by 169
Rated 1.0 out of 5.0 by Aj200 Horrible Management
Stay away from this hotel, not because it has dirty floors and depressing rooms, but because it lacks management and leadership. As a Platinum Member, you are supposed to get 500 bonus points which for whatever reason they don't give you.......I spoke with a " manager " by the name of akin and she assured me I would get the points but as expected never received them. They DO NOT recognize Platinum Members or give them the points they have earned. Lousy execution and customer service!
May 26, 2015
Rated 4.0 out of 5.0 by TMPH Great location; Clean
Overall nice hotel. Very nice staff. Hotel is clean and neat. Breakfast is nice. Coffee available all day. No issues.
May 20, 2015
Rated 3.0 out of 5.0 by Looking for comfort Currently remodeling
The hotel is in process of remodeling. It needs it!. I don't understand the new paint color, it looks tacky. Lobby and hallways, overall condition was poor. It is not up to the standard I am accustomed to at Holiday Inn Express properties.
May 11, 2015
Rated 1.0 out of 5.0 by BerkshireBob Construction site
The hotel should have been closed during remodeling. Room was incomplete, the lobby was being painted and/or papered. Painting equipment, trays, drop cloths, ladders impeded access and made just getting through he lobby difficult. Hallway carpets were filthy and gross. The room was incomplete, no towel bars, bare light fixtures in the bath, no waste basket in bath. Not a pleasant experience.
May 10, 2015
Rated 4.0 out of 5.0 by dlp8940 Good choice for Mishawaka
I always stay here when I'm in the area for business. The staff is friendly and effecient. There is some renovation/updating currently, but there was no activity that bothered us during rest time.
May 7, 2015
Rated 4.0 out of 5.0 by ncole2k Comfortable Bed, Free WiFi
Everything was great, but the doors slam hard and it is difficult to sleep past 7am, when everybody is going in and out of their rooms. Not a deal-breaker because I was up too, but beware if you need to sleep in.
May 7, 2015
Rated 5.0 out of 5.0 by Sunshine Patriot Great South Bend area location
This hotel is an outstanding facility but going through renovations. We had a great stay and the staff were fantastic.
May 6, 2015
Rated 1.0 out of 5.0 by MOLJ WHAT A DUMP! DON'T STAY HERE!
IT WAS A DUMP. STAFF WAS RUDE AND UNRESPONSIVE! BREAKFAST FOOD OK, NOT GREAT! ROOM WAS DIRTY, WE HAD A BROKEN BED THAT THE STAFF DIDN'T FIX. DIRTY FLOORS, DIRTY BATHROOM. AIR
May 2, 2015