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Rated 3.7 out of 5 by 70 reviewers.
Rated 5.0 out of 5.0 fabulous service Having a student at Ball State, we stay here often. The staff is always very friendly and helpful. Rooms are clean and comfy. Only complaint would be that I am a picky eater and don't always enjoy breakfast. August 24, 2014
Rated 4.0 out of 5.0 by Great Hotel Just need to get the hot tub fixed kids were upset as well because it wasn't working August 21, 2014
Rated 5.0 out of 5.0 by Staff is Excellent The hotel staff were all helpful, the rooms clean, and felt very safe staying at the hotel. August 12, 2014
Rated 3.0 out of 5.0 by Torn carpet,musty smell,loud A.C.,dirty windows Stayed here for a funeral,was going to stay two nights ,but left after one.When asked why I was checking out early I told the clerk about the smell ,carpet tears &A.C. noise.Reply was so you didn't pay,because I used my priority points. Guess if you use your priority club points they give you the worst rooms! August 5, 2014
Rated 5.0 out of 5.0 by very nice experiencee Quiet. Clean. Easy connection to wifi. Nice exercise room. Pool was great. Restful sleep. July 30, 2014
Rated 1.0 out of 5.0 by Do NOT stay at this Holiday Inn Where to start with the problem ! The hot tub is out of order - The room smelled damp and I had a stuffy nose all night The air conditioner was so loud that I could sleep or lye in bed and sweat ! only 88 degrees outside ! The biggest problem was that if you book a room with them - they don't honor your request. I booked this room in January for a wedding. We stayed the 3rd weekend in July. We had asked for a first floor room for several reasons. I was never told that that would be a problem or that they were all booked for first floor rooms. When we arrived that evening after the wedding I was told that there were no first floor rooms available and they put us on the 3rd floor in a terrible room. It turns out that the person that was in the first floor room that we were supposed to get decided to stay so they gave him the room. I don't know why that person got preference over us when it comes to who would get the room. Holiday Inn has lost a customer for good - I should have gone down the street to one of the other hotels. Felt like the unwanted puppy in the pound. ! July 30, 2014
Rated 5.0 out of 5.0 by Friendly staff, nice patio off of breakfast area Even though this hotel needs updating (which I hear is coming soon), it was clean and met all our needs (except hot tub, which was down). Very friendly staff went above and beyond to make our party of 25 rooms feel special. I was nice to have the upgrade to the presidential suite (we needed the space). Phoebe was great wth last minute room requests. Both nights we used the breakfast room for an impromptu gathering. It has a nice layout with a nice patio off of the pool and breakfast area. July 29, 2014
Rated 2.0 out of 5.0 by High Price and Dropped the Ball We attempted to get a block of rooms for my daughter's wedding weekend 5 months before event. We were told due to the Triathlon in town that week, we could not get block. We did alert our guest and most were able to get reservations (about $50/night higher than most weekends). Unfortunately, 3 different guest did not have rooms when they tried to check-in. The staff made little effort to find another hotel or offer to compensate for additional travel to another hotel. July 15, 2014
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