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Rated 4.2 out of 5 by 365 reviewers.
Rated 5.0 out of 5.0 Exceeded our expectations Have stayed at various IHG hotels before, and they ranged from just ok to good. But, this facility exceeded our initial expectations in terms of service and how well the facility was maintained. Our suite was clean and well-serviced each day of our stay. The hotel staff was friendly and professional. The complimentary breakfast offered variety and was well-stocked despite how busy it was. The overall facility was a little cramped and small but was typical of a midtown Manhattan hotel. Would definitely stay here again on future trips to NYC. October 28, 2014
Rated 5.0 out of 5.0 Great location and reasonable price Great location in midtown, particularly with relation to Grand Central Station. Room size reasonable considering where located. October 28, 2014
Rated 2.0 out of 5.0 by Good amenities but weak service. The water was broken for a third of my stay, and not a single staff member offered to do anything about it except "try to fix it soon." October 26, 2014
Rated 3.0 out of 5.0 by good location,near times square Apart from the great location, not much else great to say. Hotel very " tired" room and bathroom Very small, bed was very old and the springs creaked at the slightest movement, I'm a restless sleeper so my wife couldn't sleep. This was a points stay for me,but I'm glad I didn't pay for it! October 24, 2014
Rated 5.0 out of 5.0 by Perfect long weekend Our anniversary weekend was perfect due to the comfort of the room at the HI Express Fifth Ave. and the great location of the hotel. We were able to walk to everything we wanted to see--theaters, very nice restaurants, and of course shopping. In such a busy city, our room was absolutely silent and 24 hour coffee service was a plus. And when I discovered my bracelet missing on return home, the hotel staff and Customer Care was able to help me retrace steps until I was able to locate the lost item. I love the housekeeping staff for that! October 24, 2014
Rated 4.0 out of 5.0 by Great location Easy walking to central park from the corner of 45th street and 5th ave. Also close proximity to TImes Square and Madison Square Garden. October 23, 2014
Rated 5.0 out of 5.0 by Comfortable hotel at a great location A comfortable, quiet room. Friendly front desk service and a good breakfast. An overall very good experience. October 23, 2014
Rated 4.0 out of 5.0 by October stay. Staff was very courteous and helpful. They frequently asked if we needed anything and if they could be of help. The location of this property is superb, just a few blocks from Time Square. Rooms are small but clean. We enjoyed the stay totally! October 22, 2014
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