Rated 4.1 out of 5 by 528
Rated 5.0 out of 5.0 by tpaulin Great location, good value, clean
I've stayed at this Holiday Inn express many times while in NYC for business. It's conveniently located, clean, and the staff are very friendly. If you book far enough in advance you can usually get decent rates. I definitely recommend this hotel.
May 18, 2015
Rated 1.0 out of 5.0 by Haroon Q8 Worst ever experienc
I have been staying at the Holiday Inn Express 5th Avenue NYC for the last few nights arriving from the Intercontinental Times Square. I moved to the HIE as it was more convenient to my place of business on Park Avenue.
As I am on business and only finish at 14h00, I approached the front desk for a later checkout at 14h30. I was told to speak to the front desk on the day and did so that morning for the worst experience I have had at ANY hotel globally.
I was told by the attendant, ELIECIR, that the hotel was too full and that I would be charged if I stayed beyond the checkout time. When I referred to my Gold Ambassador status, I was told that it means nothing at Holiday Inn.
I then reserved an additional night online and asked Eliecir to extend the same room as the hotel was obviously not full.
It was at this stage that he commented "you people always want freebies". I am not sure what he meant by this prejudicial remark but it was certainly not expected after more than a decade of Priority Club IHG membership, most of those at Gold Platinum and Ambassador level.
As I am in the process of planning a major family vacation and had been set on using IHG properties across the US, this is certainly not the expected treatment that I have become accustomed to.
I will look to convert my remaining points to airline miles and "we people" will not afford IHG or Holiday Inn our patronage henceforth for my extensive travel for business or personal. I will also highlight the treatment given to me on travel forums and to my friends and colleagues to ensure that people are not subject to this type of discrimination or treatment ever.
May 15, 2015
Rated 4.0 out of 5.0 by gomugomu very convenient place, staff was friendly
Arrived early in the morning. The receptionist at the front desk did his best to find me a room within an hour. The breakfast was good. The staff taught me how to use the microwave oven in the lobby.
May 14, 2015
Rated 5.0 out of 5.0 by emihill Great location
Loved the location of this Holiday Inn Express--not far from Times Square and the Theater District. Staff was super friendly, room was clean, WiFi great and the breakfast perfect. Would definitely return!
May 12, 2015
Rated 5.0 out of 5.0 by KMDAREO Holiday Inn An American in Paris
Great Location, Great Stuff, Great breakfast. Only Three short blocks to the subway and two long blocks to Times Square.
May 11, 2015
Rated 5.0 out of 5.0 by CFish05 Great hotel and location
Perfect location for business and leisure combination. Close to Times Square and many other activities
May 6, 2015
Rated 3.0 out of 5.0 by LisaE2000 Central location
If you want somewhere central to stay this is an excellent position to be. The staff were very helpful and the room clean and beds comfortable but the room was very small . If you need to spend time in your room other than for sleeping this is probably not the place for you.
May 6, 2015
Rated 5.0 out of 5.0 by gcck GREAT SERVICE AND LOCATION
First time in NY. I was very pleased with the room and service at this hotel. Location was great as well.
May 6, 2015