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Rated 4.1 out of 5 by 327 reviewers.
Rated 3.0 out of 5.0 by Great Room....not great breakfast Half the time either the warming station and toaster was not working or the pancake machine was not working. One morning I went down to breakfast at loaf bread for toast, no croissants, no pastries, no bananas, no ready to make oatmeal. Pancake machine out of order. I made pictures and I will send them to Holiday Inn if I can find out where to send them. The rooms are very nice. Rooms are clean and an adequate size, especially for New York. They really need to work on their breakfast offerings and their equipment. August 29, 2014
Rated 5.0 out of 5.0 by Staff The staff was very helpful with all of our needs. The location was great for getting around the City quickly. Breakfast was easy and fast, only downfall was there was not enough room for everyone to sit. Would definitely return. August 28, 2014
Rated 5.0 out of 5.0 by Great Se3rvice nice location and quite, best food, near subway, clean and welcome August 27, 2014
Rated 5.0 out of 5.0 Great place to base a NYC trip The hotel is in an excellent location, off 5th Avenue close to Times Square and if you know the way in through Met Life Building very close to Grand Central Terminal also. The big problem is breakfast. The seating area is effectively the check-in desk and the area is far too small. Finding a seat is almost impossible and the tables are crushed together. So don't even try frankly - you are in NY head out to a diner for breakfast and get the real NY experience. But don't let that put you off, it's a fine place to base your NYC break. August 26, 2014
Rated 5.0 out of 5.0 by Servicio Excelente Me hospede por negocios durante una semana en el Holiday Inn Express NYC Fifth Ave. Me ha dejado gratamente sorprendida la calidez del personal y lo dispuestos que están para apoyar a sus huéspedes en lo que necesiten. Nunca antes me había hospedado en un Holiday Inn, sin embargo después de esta experiencia lo recomendaré ampliamente por su ubicación, prec io y servicio. Lo que puede mejorar: la calidad de los muebles en la habitación, las camas deben ser cambiadas de forma urgente, ya que el descanso no es muy bueno. La iluminación en la habitación debe mejorar también. August 25, 2014
Rated 5.0 out of 5.0 by Great Location for Visiting Manhattan Spent 3 nights at the HIE Fifth Av. location for a mini vacation. The staff was great with any requests I had. I asked if I could leave my bags after checkout until my train left at 3:30pm with no problem. The breakfast is the usual HIE fare with eggs, sausages, bacon, dry cereals, fruit and the cinnamon buns. There appeared to be a problem with the power to the breakfast area one morning, but there were actively working on it when I was there. Had a late day coffee, each day I was there, with lots of creamers/cups/lids to use. Not always the case in other HIE I've been at. The rooms are pretty small, but comfortable. I don't watch TV so it might be awkward to do so for more than a couple of people, as you would have to be in bed to do so. The work desk was a little high for comfort, but good. There were electrical plugs on 2 of the lamps, but none available near the nightstands. Would be nice to be able to plug in my phone on the bedside table instead of the work desk. Subway entrance about 1 block away, and the staff provided me with a handy subway map, and explained how the system worked. It's actually a pretty slick method of letters and numbers, that impressed me. Being a newbie to the the system I was darting around the city with ease. August 25, 2014
Rated 5.0 out of 5.0 by Great stay, great location. We were not disappointed. Room was great. Very clean and comfortable. Only found that the breakfast area was a little tight in the the morning. Overall great job. Will return. August 24, 2014
Rated 5.0 out of 5.0 by Location, location, location We chose this hotel because it was affordable and was within walking distance of the major attractions we were interested in. The room, although tiny, met our needs and we were indeed able to walk to almost everything or take the easy to reach subway for those attractions that were a little farter away. When we checked out, the hotel held our bags so we could explore more of the city before leaving for the airport for our evening flight. The staff at the desk was unfailingly helpful and friendly. The breakfast staff all seemed angry and were pretty rude. Perhaps they don't like their job and should find another. The breakfast was better than most free breakfasts although if you wait until 8:30 or later it will be pretty crowded. Also, after 8:30, the elevators become an issue. There were lots of guests coming downstairs to eat or start their day and the cleaning staff was trying to get to the floors to start cleaning. The housekeepers would hold the doors of the elevators open so they could get all their "stuff" out onto the floor and this left guests waiting a long time. Better to take the stairs down if you can. The room was very quiet at night and we slept well. Would definitely recommend. August 22, 2014
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