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Rated 4.1 out of 5 by 297 reviewers.
Rated 5.0 out of 5.0 by Convenient, comfortable and family friendly! This was the perfect place to stay when showing my nephew around New York for his first visit. It was easy walking distance from Grand Central, Times Square, and all major midtown attractions. I am looking forward to using this hotel again. July 17, 2014
Rated 5.0 out of 5.0 by Suzanne My husband and I arrived in the city too early to check in but the front desk graciously allowed us to store our luggage so that we could do some sight seeing. The room was very clean and quiet. Breakfast was great and the staff was outstanding. Friendly, welcoming and very helpful. Great value! Thanks for a great stay. July 14, 2014
Rated 2.0 out of 5.0 by Value for money Hotel close to time square. Value for money, but is a little out dated. July 10, 2014
Rated 3.0 out of 5.0 by Noisy Air Condition and small room for 3 people The room was noisy with a malfunctioning Air Condition. The room was very small for 3 people. I wish the room were same as Holiday inn express Brussels Airport. I like this hotel the fact that it is located in the center of New York, Time square, in the middle of bisiness center. July 8, 2014
Rated 2.0 out of 5.0 by Filthy. I've traveled exclusively IHG for three to four years now and am finally cashing in points for free rooms. I've accumulated over 250,000 points since I started using IHG on business, so it's about time, right? Wife and I checked into this place on Tuesday, July 1 and out on Thursday, July 3. We were in NYC for the first time and the location was perfect - right near Times Square, lots to do, etc. We arrived at 10 and asked to check our bags so we could go sight-seeing. They obliged and took our backpacks - and told us to come around 1 PM, even though check in was at 3. We decided to give them extra time and came back at 3...our room wasn't ready and the front desk got very uppity with me when I asked why it wasn't. "Well, we're upgrading you to a suite, so you shouldn't worry about waiting," was the response. Real quick - I'm platinum, lady. I don't have to ask for that - it's automatic if it's available. I digress, though, and we waited for a half an hour watching TV in the lobby until they finally had our room ready. (No towels, though. They said they'd drop those off by 6 PM, which was disappointing that we didn't get to shower in our room after a day of walking and subway riding.) I didn't report this because, honestly, I didn't trust the hotel staff, but the room was filthy when we walked in. The sheet covering the bed was stained with something that looked like fecal matter. We ended up ripping it off and sleeping on our own blankets. The room, for a suite, was super cramped and very outdated. I get it- it's NYC, not a small city, and you're going to get that. But I shouldn't ever have to worry about the cleanliness of the room. If we go back to NYC soon, I will most definitely not stay at this location. I was super, super disappointed. July 6, 2014
Rated 5.0 out of 5.0 by Excellent location This Holiday Inn Express is in an excellent location. We were able to walk easily to Broadway, Times Square, the Today show. We purchased tickets for the Grayline bus tours, which took us everywhere else we wanted to go in the city, while giving us the history of each area. We never had to use a taxi or the subway. This worked out perfectly for us. Also, having driven in, the parking for $35 a day was a great deal. The breakfast, parking, and location are the prime reason we've stayed at this location in NYC both times we've traveled there. There were a lot of people eating at the same time. There was only one worker trying to replenish everything, and it was hard for her to keep up. She seemed stressed, frazzled, and wasn't the most pleasant. The pancake machine was broken or out of batter. The bacon was a hot commodity and often was empty. There was no orange juice. But it still was a welcome warm breakfast with coffee, eggs, and sausage. This is a great location, a very nice staff, and an excellent place to stay. We highly recommend it. July 3, 2014
Rated 3.0 out of 5.0 by room service I did not get coffee after the cleaning. Went downstairs to get they said I had to have someone bring me some. I did not want to wait. June 29, 2014
Rated 4.0 out of 5.0 by Clean & comfortable This makes a great choice. Walking distance to Times Square, shopping & theaters. Hotel was clean, comfortable, and affordable. We were pleasantly surprised how quiet it was at night. Would stay here again. Only disappointment was no valet parking but there is a garage (hotel gives you a voucher for discounted price) right around the corner. June 26, 2014
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