Rated 3.9 out of 5 by 55
Rated 1.0 out of 5.0 by in2ratrods rooms
We had 2 rooms and they both stunk. The housekeeping did not clean our rooms or make beds. The gal at breakfast was very rude.
August 13, 2014
Rated 2.0 out of 5.0 by Why make reservation?? Customer service training needed
Booked my room 2 months in advance and checked on the reservation 2 days before arrival, was to be a King suite for the simple reason my husband was traveling with me this time and wanted extra room for him while I was in meeting during the day.
When I arrived I received a Queen bed, very very small room. Requested to the front desk to be moved the next day to larger room but told me no one was moving out of a larger room. But the two rooms next to us had both moved out and the were both King suites. I have always stayed in Holiday Iinn Express and had good customer service else where, to bad for this bad experience. Have to return to Newton IA in September for 3 days, I believe I will book in a different motel!!
August 11, 2014
Rated 5.0 out of 5.0 by maad great breakfast
breakfast was great, staff very friendly. rooms were clean, greeted at front desk with a smile.
July 9, 2014
Rated 5.0 out of 5.0 by areyousure location
little hard to find but it was worth it (could use better signage leading to motel )
July 1, 2014
Rated 3.0 out of 5.0 by Tom76532 It's a room
It's a room. The multi color walls adds to the 70's ambiance.
June 30, 2014
Rated 5.0 out of 5.0 by Brinkley61 Friendly staff and excellent service
The staff at the Newton Holiday Inn Express were friendly and attentive. The lady that worked in the breakfast area was especially friendly and attentive. This building is older but was updated, well maintained and clean. I would definitely recommend this hotel.
June 25, 2014
Rated 5.0 out of 5.0 by nitaia 04 Very accommodating and comfortable
The desk clerk was very accommodating when we checked in early. She found a vacant room with two beds. The room was very comfortable and clean. We would stay in this hotel again.
June 23, 2014
Rated 5.0 out of 5.0 by St Jude Staff was very welcoming and helpful
We will stay here again if in the area. Comfortable, clean, well maintained. The only thing we noticed that could be improved was the water pressure but the supply of hot water was ok. The desk clerk gave us a bottle of icy cold water when we got there and a power bar when we left - very much appreciated. When our room keys stopped working the clerk proved 2 new keys and offered additional assistance if needed. Very happy with the service!
June 21, 2014