Rated 4.0 out of 5 by 35
Rated 5.0 out of 5.0 by Cubfan55 Great Value
Nice hotel that was clean and close to downtown. Staff was very helpful.
February 20, 2014
Rated 5.0 out of 5.0 by CCRMI Awesome Service!
We came in without a reservation after a long day of driving. We were checked in in minutes. Our room was clean and we had a very comfortable night's sleep. We asked for a dinner recommendation and was given a long list of options. The hotel was peaceful and quiet and breakfast offered the usual options. We would stay here again.
January 28, 2014
Rated 5.0 out of 5.0 Great Staff
Excellent Staff and Hospitality. Staff was very friendly and welcoming. Breakfast attendant Lucy was a delight. Manager Judy is a true professional and a very valuable asset to the Holiday Inn Family. The best staff Ive ever meet.
January 20, 2014
Rated 5.0 out of 5.0 by JS45 comfortable stay
This is a clean well maintained property and is also very quiet.
January 1, 2014
Rated 4.0 out of 5.0 by JM9595 Nice associates
Pleased with how nice the staff was. Beds were comfortable. Room was clean. Wished they did not allow pets.
December 3, 2013
Rated 3.0 out of 5.0 by NoLimits Downgraded without Notice
After spending 7 weeks in IHG hotels around the midwest, the Newton one did not meat the level of customer service that I have received at various other IHG hotels.
Without notice, I was downgraded from a suite to an accessible room, but still was charged the suite price. Hotel would not honor my confirmation notice that was received from IHG.com on the type of room that I reserved. Overheard front desk state that they already gave my room away to another guest that was not happy with their room.
Disappointing, as I reserved this a month in advance. Ended up moving to different hotel chain and they upgraded me to a two room suite for my previous issues at another chain. Now that was customer service!
November 16, 2013
Rated 5.0 out of 5.0 by cpcu staff
front desk was very friendly and helpful and they are the reason I keep coming back.
October 7, 2013
Rated 5.0 out of 5.0 by faca family visit
Very convenient to downtown, the race track, 2 miles to the KOA, and 2 miles to the freeway. It was clean. the lady at breakfast was very friendly and the room service personnel did a great job.
The pool was clean as was the exercise room.
September 26, 2013