Rated 3.9 out of 5 by 58
Rated 2.0 out of 5.0 by Shellbee Great service, poor structure.
Check in at this location was poor due to the desk clerk not being able to check us in with our prior reservation information. She herself was very pleasant and did her best. This entire location needs a makeover EXCEPT for the main lobby. Pool was so chlorinated it bleached my grand daughters swimming suit. This is not the same as the photos show on the internet.
August 26, 2014
Rated 3.0 out of 5.0 by Rkatekt Poor bed quality. Poor service in breakfast room
The mattresses are uncomfortable
Breakfast choices were poor
Lady servicing breakfast room was rude
August 21, 2014
Rated 4.0 out of 5.0 by dee591 easy in and out
Close to highway and best facility in the area. Newton is small so it was nice to know we could count on holiday inn for said services.
August 21, 2014
Rated 1.0 out of 5.0 by in2ratrods rooms
We had 2 rooms and they both stunk. The housekeeping did not clean our rooms or make beds. The gal at breakfast was very rude.
August 13, 2014
Rated 2.0 out of 5.0 by Why make reservation?? Customer service training needed
Booked my room 2 months in advance and checked on the reservation 2 days before arrival, was to be a King suite for the simple reason my husband was traveling with me this time and wanted extra room for him while I was in meeting during the day.
When I arrived I received a Queen bed, very very small room. Requested to the front desk to be moved the next day to larger room but told me no one was moving out of a larger room. But the two rooms next to us had both moved out and the were both King suites. I have always stayed in Holiday Iinn Express and had good customer service else where, to bad for this bad experience. Have to return to Newton IA in September for 3 days, I believe I will book in a different motel!!
August 11, 2014
Rated 5.0 out of 5.0 by maad great breakfast
breakfast was great, staff very friendly. rooms were clean, greeted at front desk with a smile.
July 9, 2014
Rated 5.0 out of 5.0 by areyousure location
little hard to find but it was worth it (could use better signage leading to motel )
July 1, 2014
Rated 3.0 out of 5.0 by Tom76532 It's a room
It's a room. The multi color walls adds to the 70's ambiance.
June 30, 2014