Rated 4.0 out of 5 by 46
Rated 5.0 out of 5.0 by Dog42 KIds loved the pool
Had an enjoyable experience at the Onalaska HIE over Thanksgiving. Room was very spacious; continental breakfast was delicious and keeping the kids entertained with the pool was a blessing.
December 2, 2013
Rated 5.0 out of 5.0 by RollTide13 An Incredible Experience
The staff at Holiday Inn in Onalaska provided a very warm welcome to our entire military group of 22. They were so accommodating, allowing us to have a birthday party in the breakfast area. The breakfast staff is so friendly every morning. We stayed a week and felt like we were at home. The front desk staff is always so friendly. Haley and Shiloh got us checked in quickly and made sure we had everything we needed. They were very helpful with finding great places to eat. The amenities at the hotel are great. There is a workout room and an indoor pool. The hotel is right in the heart of Onalaska with a lot of great food and fun in the surrounding area of Lacrosse. Thank you for your great service. We definitely plan to come back very soon!!
November 20, 2013
Rated 2.0 out of 5.0 by joe31 short of expectations
This property is getting a little out dated. We love the location and breakfast, but the overall property is lacking compared to other HIE properties in WI. The business center had no printer (twice in a month span), the exercise room was useless with all equipment broken, and the pool area was blocked by toilets sitting out in the hallway. If we are going to pay full price, I expect a fully operational property. WE SHOULD GET SOME ADDITIONAL POINTS FOR THIS STAY FOR THE AT BEST AVERAGE EXPERIENCE.
November 17, 2013
Rated 4.0 out of 5.0 by MNfamily1 Great service, location and stay
Great location in Onalaska, WI; breakfast was excellent each morning with a good selection to please everyone and variety daily. Room and beds were very comfortable and clean. All staff were professional and welcoming. Room size was great for a family of four.
Didn't use the pool or workout room so can't comment on these.
Our only issue was our first room the bathroom door wouldn't close and the toilet ran non-stop. Front desk moved us to a new room when requested. All staff were accommodating and professional throughout the stay. Very surprised by the first room considering the rest of our experience. We will be back.
November 16, 2013
Rated 2.0 out of 5.0 by JamesSD Strong chemical smell.
Very nice facility, but our room had a very strong, nauseating chemical smell to it. It appeared that perhaps one of the chairs had been cleaned with a strong solvent. Staff person agreed and moved us across the hall where there was still the chemical smell but much more tolerable. The next morning, the maid was mopping the lobby with a very pungent ammonia that again was sickening. Keeping things clean is wonderful, but you can overdo it.
November 7, 2013
Rated 4.0 out of 5.0 by disappointedmom1 Breakfast staff
The overall experience was good. The front desk service was great and helped us with all our need. The room was spacious and clean. But... the weekend ended on a sour note. We had to leave early in the morning for a game and missed breakfast. We got back to the hotel right at 10am and asked if we could still eat breakfast( which everything was still out) and the rude lady said we close at 10am. My kids and myself were able to grab some things, then she started taking the tray out of the warming area as we were trying to get something quick, she took the hot food and through it away. A man conplained and she brought out some sausage link that they didn't toss out yet. What a waste... I thought that the customer comes first.. Not there...
November 6, 2013
Rated 5.0 out of 5.0 by Katniss1234 Happy
Very neat, clean and comfortable. Staff was friendly and helpful. Breakfast was awesome--never used a pancake machine before. Pool was nice and warm and the hot tub was a nice size. First time in a long time I slept through the night, which means the beds were very comfortable and pillows were great.
October 28, 2013
Rated 3.0 out of 5.0 by SLT03 disappointed
I had to take a wet towel and wipe off dust from the alarm/radio and also from the headboards of the beds. Also found hair in the corners of the bathroom floor.
October 21, 2013