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Rated 3.7 out of 5 by 121 reviewers.
Rated 4.0 out of 5.0 by Good Hotel A nice place to stay. Was a little bit expensive because of Sturgis that week, but overall a very nice hotel. August 19, 2014
Rated 5.0 out of 5.0 by Awesome hotel This is the second time I've stayed on this hotel. The first time was a couple years ago, and I must say I was not impressed, however the second time I believe there is a new General Manager, and I was extremely impressed with my stay. Joilyn at the front desk was absolutely wonderful !! She was friendly and totally made my stay a pleasant one. Breakfast was good and my room was great !! It was clean and very comfortable. I would highly recommend this hotel to anyone !!! I'm looking forward to staying at this hotel again !! August 18, 2014
Rated 5.0 out of 5.0 by excellent bed and linens The bed was great, loved the down comforter and white sheets. Seems so much cleaner without the old bedspread. August 18, 2014
Rated 2.0 out of 5.0 by Not your usual HI Express This is an older property charging high prices. Our room was loud. Noisy motorcycles most of the night, but not to worry, the noisy AC drowns them out when it comes on. Cramped breakfast area with overflow outside. Poor layout of the breakfast area had everyone tripping over each other and the workers as well. Staff seemed disinterested at best. Location is convenient to walk to nearby restaurants. August 17, 2014
Rated 4.0 out of 5.0 by Older Hotel This is an older Holiday Inn Express in Rapid City. We chose based on price because the newer ones near the highway are at least 20% more expensive. As a result, the rooms are a little run down but by no means dirty. Also, the hotel is located downtown and has a very difficult entrance to find. A large sign at the entrance (it shares an entrance with a car wash/gas station) would be helpful. August 17, 2014
Rated 3.0 out of 5.0 by Recognition for IHG® Rewards Club Members Front desk clerk, at check-in, never recognized or offered points for priority club status. Seemed more in a hurry to return to computer than to check us in. Was dressed in a hoody and shorts? August 16, 2014
Rated 3.0 out of 5.0 by could use some freshening Stayed at this hotel on our way through to Colorado. Room had a "damp" smell and could have used a little freshening. August 15, 2014
Rated 2.0 out of 5.0 by Almost anyplace else would be better. This hotel has a management problem. There are excellent people working there but they are overburdened and burning out. I was never able to address my concerns to management because I never saw any and I was there for over a week. There was never more than one desk staff member on duty except at shift change and the hotel was full or nearly full all the time. My husband had surgery and the hotel is close to the hospital. Had I had a choice though I would have switched after the first night. Options are very limited in that area at this time of year however. This place is an embarrassment to the Holiday Inn chain. The maintenance issues are many; torn curtains, stains everywhere and ill fitting fixtures in the bathrooms causing mildew problems are just a few. The hotel advertises a medical rate but in reality that rate is $1.00 less than the best rate offered on the internet. This place is shabby, noisy and very overpriced! August 15, 2014
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