Rated 3.6 out of 5 by 61
Rated 4.0 out of 5.0 by WarrenJB Good stay
Good stay for a good price. Short, sweet, and simple.
December 3, 2013
Rated 5.0 out of 5.0 by Joeb67 Love this hotel!! They go out of their way to satisfy!
In our travels we have begun to always stay in Holiday Inn Express hotels because we have NEVER had a bad experience and the hotels are consistent in their operation across the board. This visit to Rapid City was for a family emergency and thank God we stayed here. The room was immaculate and service was wonderful. You cannot go wrong by staying in this hotel.
After we stayed three nights it was time to check out. On the road back home to Austin, Tx we discovered our grand child had lost her stuffed Kitty that she has had since birth and she is now eight. She cried every night for her Baby Kitty so we called the hotel and Tracy went out of her way and turned our room upside down and they found it...plus Tracy said they would mail her to us immediately. WOW!
November 27, 2013
Rated 3.0 out of 5.0 by Flatvalley Room not cleaned and pool too cold
The staff at this location were very friendly and the breakfast bar was well stocked and maintained. On the negative side, the though the bed was made daily and the towels replaced, the floor of the room was never cleaned nor was the bath tub. This wasn't what I experienced at other IHG locations especially considering this was a five-night stay. The pool also was too cold to swim in and during this time period I never saw one patron use the pool in spite of the fact the motel was largely sold out during my stay
November 12, 2013
Rated 3.0 out of 5.0 by kristi4567 nice, quiet hotel
We had a very nice experience, quiet, comfortable accommodations. I really liked the little outside patio where you could sit and look out over the city and the hills. There was somewhat limited seating for breakfast, but the breakfast itself was good.
My only fault was the shower head. I don't like "rain" type shower heads, I like alot of pressure in the morning, so it was too soft for me.
October 22, 2013
Rated 1.0 out of 5.0 by Dee64 Comfortable bed
Due to a storm, we did not have electricity for an hour and we did not have cable or internet for 2 days. We were unable to travel anywhere to get food and the breakfast bar was open Friday evening but we were not told about this. The desk manager, Dillon was very rude and made comments that were not considerate. I waited for a long period to extend our stay because Dillon could not print out a receipt and he waited on other guests while he was still waiting on me! There were no apologies offered for our inconvenience! When we did go to the breakfast bar Saturday, Sunday and Monday morning, they ran out of food. The maid service was good.
October 10, 2013
Rated 5.0 out of 5.0 by Cavpilot Great stay!
What a wonderful stay we had while visiting Mt Rushmore and all the associated sites around the Rapid City area. The staff was fast and courteous on check in and always on the spot to take care of any need we had. THere were fresh cookies in the lobby, ample baggage carts for use during check-in and plenty of local area info available in the lobby. The room was spacious and well appointed and the hotel overall was quiet and relaxing. On top of all that it was right on Rt 16 that took us directly to Mt Rushmore. Very convenient!
My only negative is, I think our room had been a smoking room in the past as when we entered the room you could still smell a smoky oder. But I guess that's one of the more difficult odors to remove. After a few minutes we did not notice it and it was not a really big deal. Great hotel, great staff and great stay as we checked off a number of items on our "Bucket List."
September 29, 2013
Rated 5.0 out of 5.0 by Postalfarmer Sturgis bike week
Stayed there six days and had no complaints. Very clean and front desk went out if their way to accommodate my needs.
September 22, 2013
Rated 5.0 out of 5.0 by javablack60 Upgraded Room
Original room not completely cleaned and staff upgraded us with no hassels. Thank you staff
September 22, 2013