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Rated 3.7 out of 5 by 67 reviewers.
Rated 5.0 out of 5.0 by Great hotel. Needs Gym though. I've stayed at this hotel before. I have to come to Rapid City 4 times a year this hotel the last two times has been great. The staff seems friendly, its located in a great location; surrounded by resturaunts, gas stations, even a hospital. I try to book this particular hotel now everytime I visit Rapid City. Only drawback for me is it has a pool but no gym. February 25, 2014
Rated 4.0 out of 5.0 by Excellent Management When I checked in I was surprised that the room did not have a microwave or refrigerator as most Holiday Inn Express rooms do. I travel quite a bit and routinely use HIE because they are very consistent. The next day I asked the front desk about this and shortly thereafter members of their staff were delivering both a microwave and refrigerator. Additionally when I expressed my initial disappointment the Manager called me and left a voice mail. Very strong customer service and commitment on her part. February 13, 2014
Rated 2.0 out of 5.0 by Below Average The check-in process took more than 30 minutes. When I arrived there were COPS in the entry....trying to extract an unwanted guest. the 3rd shift rep did not know what he was doing. My check in took more than 30 minutes. Once I arrived in my room, it was several years old and just honestly cheap compared to most places I have stayed in the last 10 years. Over-priced for the reward. February 7, 2014
Rated 5.0 out of 5.0 by Great Stay My stay was very relaxing and fit my vacation budget. I had a great stay and very much enjoyed the view of the city from my room window. I would definitely recommend this hotel to anyone is was thinking about vacationing in the Rapid City area. February 5, 2014
Rated 4.0 out of 5.0 by Really nice place to stay. This Holiday Inn Express is one of the nicest ones we have stayed in over the past couple of years. It is located in a nice part of Rapid City, convenient to restaurants and shops. We really like that they allow pets, so that we can stay there when our Bichon, Cooper, travels with us. Our only wish is that there was a refrigerator in the room. December 31, 2013
Rated 5.0 out of 5.0 by Great service! We were on a road trip with our family of 6. I didn't realize we were out of toothpaste until I tried to brush my teeth. When I ask the boys why they didn't tell me they said they thought I would figure it out. Kids!! I inquired about toothpaste at the front desk. They were going to get some from house keeping and send it up to our room. Apparently they were out and so one of the employees went to the drug store next door and bought us toothpaste. That was above and beyond in my eyes. I wouldn't hesitate to stay here again. December 11, 2013
Rated 4.0 out of 5.0 by Good stay Good stay for a good price. Short, sweet, and simple. December 3, 2013
Rated 5.0 out of 5.0 by Love this hotel!! They go out of their way to satisfy! In our travels we have begun to always stay in Holiday Inn Express hotels because we have NEVER had a bad experience and the hotels are consistent in their operation across the board. This visit to Rapid City was for a family emergency and thank God we stayed here. The room was immaculate and service was wonderful. You cannot go wrong by staying in this hotel. After we stayed three nights it was time to check out. On the road back home to Austin, Tx we discovered our grand child had lost her stuffed Kitty that she has had since birth and she is now eight. She cried every night for her Baby Kitty so we called the hotel and Tracy went out of her way and turned our room upside down and they found it...plus Tracy said they would mail her to us immediately. WOW! November 27, 2013
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