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Rated 3.8 out of 5 by 243 reviewers.
Rated 4.0 out of 5.0 by passing thru Passing thru on my job relocation - your hotel was in a wonderful location - just seems to be in need of renovations and updating - October 8, 2015
Rated 4.0 out of 5.0 by Best Value We wound up having to stay a second nite in Rapid for medical tests. They offrered the medical discount and asked me if I was a club member. I didn't think I was but she found my name and gave us the points. We had stayed the previous night at the historic Hotel Alex Johnson and while that was nice to be downtown and a one time thing, this was a way better value! October 7, 2015
Rated 5.0 out of 5.0 by Late night check-in Everything was great. Clean and comfortable room, available parking and breakfast choices were great. Only complaint was noisy footsteps from upstairs guest you could hear through ceiling. We chose to stay in a dependable place that was not too far from Mt Rushmore. October 7, 2015
Rated 5.0 out of 5.0 by Wonderful service I really enjoyed the courtesy of the staff and the feeling of being home while staying. It didn't feel like being in a hotel. The breakfast items were stocked and the rooms are very very clean. October 6, 2015
Rated 2.0 out of 5.0 by Broken Recliner & Office Chair This Holiday Inn needs to be refurbished. The recliner was broken, the office chair was worn out, and there was no refridgerator in the room. It is time for this hotel to go through a modernization or re-branding. October 4, 2015
Rated 3.0 out of 5.0 by Squeaky floors Squeaky wood floor from above room. Person was up at 4 am and finally left at 7:30 am. September 30, 2015
Rated 1.0 out of 5.0 by Dump This is the worst Holiday Inn Express I have seen. It ranks below the one in Grand Rapids, MI. First the hotel was using their suite rooms as long time guest rooms. I understand that; however, they should tell you that information when you make the reservation - which I did make through the front desk directly at the hotel. There were other hotels and even another Holiday Inn Express in Rapids City. We could have selected another location. As a matter of fact, we checked out of this hotel in Rapids City a day earlier than planned. Within the last year we have stayed over 20 nights at Holiday Inn Express hotels for pleasure. I think I have a pretty good handle on what is good and what is poor. September 24, 2015
Rated 2.0 out of 5.0 by Dirty! Holiday Inn Express is always my go to for comfort and value. This Holiday Inn is the exception to the rule. I ran into the head of housekeeping outside my room right after I checked in and told her how much I enjoyed staying at the brand. She said she was working hard to improve her staff and to please let the desk know if I had any issues. Did I ever! Once settled into the room we discovered that the toilet was absolutely filthy and the floor dirty. Mirrors throughout had clearly not been cleaned. No bath mat. no bath soap. As requested I made a list and left it with the desk. The Clerk shook his head and said, "Not again...". When we returned to the room for our second night's stay the only correction was we had a bath mat and soap. Highly disappointing. September 23, 2015
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