Rated 3.7 out of 5 by 208
Rated 4.0 out of 5.0 by Mom and Dad came quickly Convient location, good breakfast
We appreciated that this location offered a discount for guests who were staying due to a medical situation. The guest room was primarily comfortable.
There was no recliner in the room. The chair was acceptable for sitting, but not putting feet up nor for sleeping as an alternative to the miserably HARD mattress.
We appreciated the bathroom guest supplies. I think the bathroom floor tile could have been brightened up a bit.
The breakfast was delicious.
My primary complaint about the room was the mattress was exceedingly firm. No, really, it was HARD! Really, really hard.
July 31, 2015
Rated 5.0 out of 5.0 by KhongLo97 Holiday in Rapid City
Kind of a misleading title because I wasn't on Holiday. I was just passing through but this hotel was the best. Got a great nights sleep. Good breakfast. Hit the road refreshed.
July 30, 2015
Rated 4.0 out of 5.0 by Pat44 Overall great experience
As I'm sure you've heard before, getting into your property was a little confusing due to the road construction. However, the upgrade in the room offset this and both of us were agreeing that the detour was worth it. Your man at the desk at check-in was very helpful and his suggestion to eat at the Charter House was a great experience. We will stay at this property again.
July 30, 2015
Rated 4.0 out of 5.0 by 347Mark Great Location
Stayed July 2-5, checked in about 8pm, fresh cookies in the lobby were appreciated. Recognized as IHG Rewards Club Platinum member and without mentioning, upgraded us to a large suite with wet bar, (sink, refrigerator, and microwave), living room area, TV seating area, desk plus table and chairs, and jacuzzi tub. Very comfortable. This location is an older property, but well maintained and very clean. Breakfast was the Holiday Inn standard, which I really enjoy. I enjoyed the choice of turkey sausage and sugarfree syrup for my pancakes. Seating area was more than adequate with indoor and outdoor patio tables. The only thing I was reminded of when we stayed at a different HI Express for a couple of nights after Rapid City, is the hot breakfast items are hotter in the same plastic containers when they have the lids on (which Rapid City was without). The indoor pool seemed popular with families and kids. In our short 3 night, 2 day stay, we visited Mt. Rushmore, Deadwood City, Devils Tower, Badlands National Park, Crazy Horse Monument, and some very beautiful countryside. There is a gas station with a convenience store next to the hotel, and several fast food restaurants nearby.
July 30, 2015
Rated 2.0 out of 5.0 by Thor33 Most expensive Holiday Inn Express I've ever stayed at.
I stay in approx. 12 different HIE per year. This is by far the worst and the most expensive. Difficult to get to and staff seems to have a poor attitude, not really caring if I stayed there or not. Seemed that halls could use a good shampoo or replacement.
July 25, 2015
Rated 4.0 out of 5.0 Good Location
Good location to visit all attractions. Hotel staff very friendly. The first room we were assigned was old and not updated. When we complained we were given a new room with new comfy beds that had been updated. So make sure you request a good room. It was night and day difference. I was going to find another hotel when I looked at our first room but ended up staying and being happy when were moved. They also brought us a refrigerator for our room. I thought these were standard at all Holiday Inn Express hotels! They should be. Floors are a little thin so request a top floor if you are a light sleeper.
July 24, 2015
Rated 2.0 out of 5.0 by RHUNT13 NEEDS UPDATED
NOT WHAT I EXPECTED FROM A HOLIDAY INN EXPRESS. NEEDS TO BE UPDATED. YOU CAN HEAR THE DOGS BARKING ALL NIGHT AND WHEN THE PEOPLE ABOVE YOU WALK ACROSS THEIR FLOOR IT SOUNDS LIKE THERE IS AN ELEPHANT WALKING IN THE ROOM. WE HAD TO ASK FOR TOWELS TWICE DURING A FOUR NIGHT STAY AND HOUSEKEEPING WOULD NOT RESTOCK THE COFFEE SERVICE, WE HAD TO ASK FOR COFFEE AND CUPS EVERYDAY. THIS WAS THE WORST HOLIDAY INN EXPRESS I HAVE EVER STAYED IN.
July 22, 2015
Rated 3.0 out of 5.0 by BryanandTricia72 Very Comfortable Bed and Exceptional Service
Stayed overnight while passing through Rapid City and we wish we could have stayed longer! The Bed/pillows were so comfortable and the room was immaculate! The Customer Service of the front desk staff was Exceptional as well!
July 21, 2015