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Rated 3.7 out of 5 by 205 reviewers.
Rated 4.0 out of 5.0 by Overall great experience As I'm sure you've heard before, getting into your property was a little confusing due to the road construction. However, the upgrade in the room offset this and both of us were agreeing that the detour was worth it. Your man at the desk at check-in was very helpful and his suggestion to eat at the Charter House was a great experience. We will stay at this property again. July 30, 2015
Rated 2.0 out of 5.0 by Most expensive Holiday Inn Express I've ever stayed at. I stay in approx. 12 different HIE per year. This is by far the worst and the most expensive. Difficult to get to and staff seems to have a poor attitude, not really caring if I stayed there or not. Seemed that halls could use a good shampoo or replacement. July 25, 2015
Rated 4.0 out of 5.0 Good Location Good location to visit all attractions. Hotel staff very friendly. The first room we were assigned was old and not updated. When we complained we were given a new room with new comfy beds that had been updated. So make sure you request a good room. It was night and day difference. I was going to find another hotel when I looked at our first room but ended up staying and being happy when were moved. They also brought us a refrigerator for our room. I thought these were standard at all Holiday Inn Express hotels! They should be. Floors are a little thin so request a top floor if you are a light sleeper. July 24, 2015
Rated 2.0 out of 5.0 by NEEDS UPDATED NOT WHAT I EXPECTED FROM A HOLIDAY INN EXPRESS. NEEDS TO BE UPDATED. YOU CAN HEAR THE DOGS BARKING ALL NIGHT AND WHEN THE PEOPLE ABOVE YOU WALK ACROSS THEIR FLOOR IT SOUNDS LIKE THERE IS AN ELEPHANT WALKING IN THE ROOM. WE HAD TO ASK FOR TOWELS TWICE DURING A FOUR NIGHT STAY AND HOUSEKEEPING WOULD NOT RESTOCK THE COFFEE SERVICE, WE HAD TO ASK FOR COFFEE AND CUPS EVERYDAY. THIS WAS THE WORST HOLIDAY INN EXPRESS I HAVE EVER STAYED IN. July 22, 2015
Rated 3.0 out of 5.0 by Very Comfortable Bed and Exceptional Service Stayed overnight while passing through Rapid City and we wish we could have stayed longer! The Bed/pillows were so comfortable and the room was immaculate! The Customer Service of the front desk staff was Exceptional as well! July 21, 2015
Rated 4.0 out of 5.0 by next nice time visiting rushmore, the dig, hot springs, the bad lands and oh so much more July 20, 2015
Rated 5.0 out of 5.0 by Friendly staff great service We stayed 5 nights at this hotel because of the convenience to the places we wanted to see. The hotel was just right. Loved the location, the rooms were large and the breakfast was great. Very friendly staff. helped with questions about the place. The dining was good also. Chain of restaurants nearby. We will be back top see more of the beautiful area. July 17, 2015
Rated 5.0 out of 5.0 by Great Place We stayed with our two teenage children and it met all expectations. Even with the road construction just outside of this hotel, it was easy access. July 16, 2015
  • 2015-07-31T12:41:49.080-05:00
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