Rated 3.6 out of 5 by 118
Rated 2.0 out of 5.0 by Brother_Bob Not your usual HI Express
This is an older property charging high prices. Our room was loud. Noisy motorcycles most of the night, but not to worry, the noisy AC drowns them out when it comes on. Cramped breakfast area with overflow outside. Poor layout of the breakfast area had everyone tripping over each other and the workers as well. Staff seemed disinterested at best. Location is convenient to walk to nearby restaurants.
August 17, 2014
Rated 4.0 out of 5.0 by beatrice199 Older Hotel
This is an older Holiday Inn Express in Rapid City. We chose based on price because the newer ones near the highway are at least 20% more expensive. As a result, the rooms are a little run down but by no means dirty. Also, the hotel is located downtown and has a very difficult entrance to find. A large sign at the entrance (it shares an entrance with a car wash/gas station) would be helpful.
August 17, 2014
Rated 3.0 out of 5.0 by Bozzz Recognition for IHG® Rewards Club Members
Front desk clerk, at check-in, never recognized or offered points for priority club status. Seemed more in a hurry to return to computer than to check us in. Was dressed in a hoody and shorts?
August 16, 2014
Rated 3.0 out of 5.0 by tsseif could use some freshening
Stayed at this hotel on our way through to Colorado. Room had a "damp" smell and could have used a little freshening.
August 15, 2014
Rated 2.0 out of 5.0 by LadybugsMom Almost anyplace else would be better.
This hotel has a management problem. There are excellent people working there but they are overburdened and burning out. I was never able to address my concerns to management because I never saw any and I was there for over a week. There was never more than one desk staff member on duty except at shift change and the hotel was full or nearly full all the time. My husband had surgery and the hotel is close to the hospital. Had I had a choice though I would have switched after the first night. Options are very limited in that area at this time of year however. This place is an embarrassment to the Holiday Inn chain. The maintenance issues are many; torn curtains, stains everywhere and ill fitting fixtures in the bathrooms causing mildew problems are just a few. The hotel advertises a medical rate but in reality that rate is $1.00 less than the best rate offered on the internet. This place is shabby, noisy and very overpriced!
August 15, 2014
Rated 5.0 out of 5.0 by nairb54321 Great stay sturgis week
Crazy busy in town and it was still a good stay. Friendly staff and Morning breakfast and coffee was good. No troubles what so ever.
August 14, 2014
Rated 5.0 out of 5.0 by Ken59 Great night sleep:)
What a nice hotel. The staff was excellent,friend ,professional and helpful. I slept like a baby in a clean comfortable room.
Located in a area were there's plenty of food choices and shopping.
If your staying in Rapid City I say Holiday Inn express 750 Cathedral drive.
August 12, 2014
Rated 5.0 out of 5.0 by hunkiemike Great service all the way around
As I wrote earlier in the review every thing was a 10
August 11, 2014