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Rated 3.7 out of 5 by 91 reviewers.
Rated 4.0 out of 5.0 by Great place with good service We had a family suite for three nights and then a break, plus two more nights of regular rooms. The staff was very helpful with our arrangements for family for a funeral. The family room was good for the size, but the noise was more troublesome in the living room for people who slept there. There was road construction near the hotel and work at night. One night the crew turned off the water line and that caused a problem that resulted in a fire alarm at 4 am. It was not the hotel's fault, but they gave a $20 credit. I would return to stay at this hotel again. Location is good for Starbucks, Wegmans and other nearby restaurants. September 14, 2014
Rated 3.0 out of 5.0 by Excellent staff The staff was very friendly and helpful. Did a great job in helping us find good restaurants. September 12, 2014
Rated 2.0 out of 5.0 by What happened to H I Expresses Pillows Part of the reason I choose HI Express is because of the pillows. All of the pillows in the room where flat. I had them switched out and the new ones were as poor as the first. I had to squish the pillows against the head board just to support my head. The staff wasn't prepared for the amount of people they had in the dining area for breakfast. I would like to see some healthy alternatives. I like biscuits & gravy as much as anyone, but when you spend a week in a hotel, they aren't good for you. Part of the issues may be due to the fact that they are rebranding this particular location and are in the midst of remodeling? September 10, 2014
Rated 2.0 out of 5.0 by Poor Quality Hotel Needs upgraded to HIG standards. The room was not clean, the Carpets were sticky. The A/C did not work properly. September 8, 2014
Rated 4.0 out of 5.0 by NIce, easy stay Spent the weekend for a family wedding. The room was comfortable and clean. The staff was friendly, courteous and accommodating. Check in and Check out were quick. Surrounding was quiet. September 3, 2014
Rated 5.0 out of 5.0 by Convenient The hotel is located in a great location off the highway. The breakfast had a great selection. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Easy in and out. Good sleep. Comfortable beds. Great breakfast with good variety. August 27, 2014
Rated 3.0 out of 5.0 by Great Base for Visiting Rochester Our primary reason for choosing this hotel was because of the points break offer. I was not expecting much from a hotel that I knew was undergoing renovations and had a lot of road work close by. I was pleasantly surprised by the locations convenience to all of the things we wanted to do. The breakfast available was not great, we ate locally each morning (try Jines and/or James Browns, both are amazing.) While the hotel was not new and spot free, it was what I expected. I believe once the renovations and road work are complete this location will be wonderful. Until then expect stained floors, out dated fixtures, furniture, bathrooms and beds and a little extra traffic. August 27, 2014
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