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Rated 3.7 out of 5 by 67 reviewers.
Rated 4.0 out of 5.0 by Pittsford / Rochester stay There was no elevator is our building, we were on the 2nd floor and had to lug the luggage up the steps, A nice assortment for Breakfast was served in the adjacent building.There was no pay per view access, or DVD player in room or available. These are basic services that any hotel has. At least there was wifi access , so we downloaded a movie for $3.00 , no problem could have watched it on the 32" flat screen in the room instead watched on a 13" IPAD Pillows were marked Soft and firm on the pillowcase (very sheik) but the contents were horribly uncomfortable, pieces of foam rubber to call a pillow? Room was clean, had coffee and refrigerator, July 16, 2014
Rated 3.0 out of 5.0 by Okay Stay Hotel divided into two buildings. Building 2 has no elevator to second floor. Hallway carpets very dirty but under renovation. However, work appears to be progressing slowly. Stayed in a suite for which we paid a premium but hide-a-bed was horrible, using a very uncomfortable thin mattress. Was offered a roll-away but it was cupped to the center and not very comfortable as well. Will definitely look for other options if every staying in this area again. July 16, 2014
Rated 5.0 out of 5.0 by stay Great hotel, too bad it won't be a Holiday Inn Express or IHG hotel anymore. No IHG points. July 15, 2014
Rated 2.0 out of 5.0 by Check-in was great. Check in staff was very courteous and helpful. My room was in the main building, the friends that I was traveling with were in the other building, our reservations were not done at the same time. I was disappointed once I stepped in the elevator, it was dirty, then the hallway was worst. There were notifications that remodeling was gong on, but this was Friday evening, no reason for the floors not to have been vacuumed at the least. No one was working on the weekend while we were there.. If I had been traveling with a car, I would not have stayed there. I was able to relax a little, my room was better , bathroom was clean. I'm glad this wasn't my first Holiday Inn Express, because it would have been my last. July 11, 2014
Rated 5.0 out of 5.0 by Good location; always enjoy it! I've been to this HIE many times and always enjoy the friendly service. It's a great location, and there's lots of shops, restaurants and things to do. They need to consider new pillows... Give it a try! July 7, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Convenient location, comfortable rooms, good breakfast. Only issues were due to construction on access roads and on hotel remodel during stay, making access and entrance less than ideal, but both should be temporary issues. June 25, 2014
Rated 2.0 out of 5.0 by Disappointed I stayed at this facility many times over the years and I found it has issues now that may preclude me from using it again during my travels to Rochester June 23, 2014
Rated 1.0 out of 5.0 by Front desk people were lovely, the rest was poor. The hotel was under construction Which put our asthma in jeopardy. The pillows were stuffed with chicken heads, or at the least that is how they felt. The carpets were very dirty. No pillows were provided for the love seat bed and that mattress had surely seen better days. When asked, extra pillows were provided immediately by a very nice person. The King sized mattress was good. The towels were clean. We will never come back however. The front desk people were very sweet. June 17, 2014
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