Rated 3.7 out of 5 by 80
Rated 4.0 out of 5.0 by TomN Convenient Location
This facility is conveniently located in the Rochester area and is in good shape. I did see that it might be changing names in the not so distant future and is undergoing some renovations. The only drawback that I had was the construction on the main street making getting in and out of the hotel a little dicey during peak hours but normally, having stayed here several times before, this is not an issue!
August 21, 2014
Rated 4.0 out of 5.0 by CK from FL Great Service
Every single staff member that I interacted with was very nice. Not just the normal "Have a good day" they had great smiles on their face and seemed to be glad we had picked their hotel to stay at.
Road in front of the hotel was under construction and the hotel was doing a little remodeling too. Not too noisy though.
August 19, 2014
Rated 3.0 out of 5.0 by TandCV Just Average
This hotel is going through a major refurb both in and out. It will no longer be a Holiday Inn Express. In addition, there is major construction in front of the place. Basically, the hotel is old and tired and needs upgrading. The rooms overlook the hotel parking lot as well as the parking lots of several neighboring businesses. Perhaps they could plant some trees to improve the look.
August 19, 2014
Rated 4.0 out of 5.0 by Talen Internet
very very poor slow Internet...............................................
August 10, 2014
Rated 5.0 out of 5.0 by Raj2331 Close to I-90 and Excellent Customer Service
Enjoyed out stay on our way to New York from Ontario.. Excellent midpoint break. IHG standards, don't go wrong. Loved it!
August 9, 2014
Rated 2.0 out of 5.0 by CaontractFabric Poor Hotel
Hotel going thru a re-brand away from a Holiday Inn Express. Very unclean looking hallways, walls, carpet. Furniture in rooms very dated and damaged. Sheets, pillows and covers very old and rough feeling and dingy looking.
August 8, 2014
Rated 5.0 out of 5.0 by mikedidi Outstanding Time
This is my 3rd year at this hotel and every year it has gotten better. the staff is great, and remember us from prior years. That means a lot to us guys.
August 6, 2014
Rated 1.0 out of 5.0 by Peng9608 Recurrent Property Issues and Failures
The hotel is close proximity to relatives and due to that reason my family has stayed there several times. About a year ago we experienced flooding and roof leaks in our rooms and had to be relocated. After that experience and similar ones in the past I told my wife no more and we would stay elsewhere. Although further away we stayed at the Strathallen in the city. Further away and more expensive but much better value at the end of the day. We made a one night visit last weekend and decided we would give your hotel another chance. Result was toilet wouldn't flush and a plunger was needed and the air conditioning was switching on and off until we turned it off completely. The Strathallen has their act together and knows how to manage a property. Unfortunately, the same cannot be said for the Holiday In Express. We won't be staying there again.
Your staff in in each instance did you proud in defending indefensible failures. You should thank them.
August 6, 2014