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Rated 3.8 out of 5 by 106 reviewers.
Rated 2.0 out of 5.0 by Perfect for the budget traveller This hotel does great with what it has. The rooms are clean and the staff very friendly and helpful. The only downside is that the hotel feels very dated and is in need of upgrades. Overall, decent value for money. October 25, 2014
Rated 5.0 out of 5.0 by Dependable quality, average price It's an HI Express, which means you are going to get a clean, quality room with many amenities but will pay an average price for good hotel rooms. There are cheaper hotels in the area, and you take your chances with quality. The hotel oddly has two separate buildings with parking between. I prefer the main building; the second building feels a bit isolated and distant from amenities and staff. Parking is not ideal, as there are more rooms than apparent parking spaces. Overflow parking is behind an adjacent restaurant; not ideal but it works. There is little within walking distance, but a number of restaurants and a mall a short drive away. Best of all, for me, it is just seconds off the highway. This gives me ready access to the entire city with no difficulty; a very convenient location. No pool and small exercise room, but these are not things I use so they have no importance. Well insulated and very quiet rooms are essential, and this hotel has those done well. Thankfully this hotel has its priorities right. It is not one of the hotels announcing a million dollar lobby, where you spend 3 minutes at check in, while rooms continue to need updates. The rooms are quite nice and well furnished, as they should be, while the lobby is nice but not opulent, which shows the correct priorities. As I travel to Rochester every month or two, I have added this hotel to my contacts in my cell phone. After all, when you have found a hotel that is clean and works well, why keep searching? This one is becoming the regular hotel for this business traveler. October 23, 2014
Rated 3.0 out of 5.0 by Cramped Room, Bright Morning Difficult to control sunlight entering the bedroom early in the morning. Bed was uncomfortable so sleep quality was poor. Bathroom needs a working fan to clear air. October 22, 2014
Rated 5.0 out of 5.0 by great for the price other than tiny pillows this was a great deal for the price October 22, 2014
Rated 5.0 out of 5.0 by Location You need a large flag or bright sign as we almost missed the entrance to the hotel. It is very camoflaged in the strip mall it is in and the sign just doesn't stand out. I'm sure people drive by all the time and just don't see the place. October 20, 2014
Rated 5.0 out of 5.0 by Consistently good service The breakfast / reception room is being upgraded - looks good. October 17, 2014
Rated 3.0 out of 5.0 by Rochester Traveler The property and specifically our room was below our expectations. The room was not ready on time, we were told to wait for a call to our cell phone when it was ready. Really?? There were any number of people waiting around the lobby for their rooms to be ready, unacceptable. As it turned out our room was in a separate building with a second floor walk up, no elevator!! The staff did ask if we needed help with our bags but didn't mention having to walk up stairs with them. Too bad, we would have taken advantage of their help had we known. Breakfast was good but had to walk out in the weather to get to the lobby. This was an annoyance. We were late for the app[ointment we had set up due to the wait for the room. The room was to have two queen beds, ended up with two doubles, this made it tough to sleep. Sheets and blankets were short, not comfortable. At check out one person was working as hard as he could but it was slow. Another staffer came into the area and into an office only to emerge with a bowl of (perhaps) cereal. She looked at the line twice but just continued on her way. This is not customer service! The attitude needs to be adjusted for all. Those that were assisting worked very hard but those that didn't do anything just appeared to be above it all. October 15, 2014
Rated 4.0 out of 5.0 by IHG Rochester Clean rooms, good location convenient to highway, good access to restaurants, clean breakfast area. dark rooms October 13, 2014
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