Rated 3.7 out of 5 by 48
Rated 2.0 out of 5.0 by ReturnVisitor Small Bathroom / Creaky Flooring
I have stayed at this hotel once every year for the past several years and I believe a year ago I wrote a review that will be similar to this one. The bathroom is extremely small and is likely to be the reason I will not return and is definitely the reason I would not recommend this hotel - I am finally frustrated enough with it to seriously consider a change. If a tiny bathroom doesn't bother you, this hotel is fine - but, I would advise not staying on the first floor - I always stay on the 2nd floor and have noticed the floor (the ceiling for the first floor) is getting creakier and noisier each year.
December 4, 2013
Rated 5.0 out of 5.0 by sarahelke Accomadations
You certainly can be proud of yourselves. The room is very clean and the staff is very considerate and helpful. Everything is done with a smile.
Our children live in Pittsford and everytime we visit and stay at the Holiday Express it gets better and better.
November 22, 2013
Rated 4.0 out of 5.0 by Farranging Generally good experience
Comfortable bed, slept well. The first floor room was a little noisy with sounds of upstairs guests walking over our heads. Also, the location on a busy road made access by car (and there was no other way to access the place) difficult. It was hard to make a left turn through the heavy traffic to get into the parking lot and once there it was difficult to make any turn to get out. The intersection near the hotel prohibited left turns, so to get where we had to go required driving around to find a place to make U turns.
November 18, 2013
Rated 3.0 out of 5.0 by Yaysh Roll In Shower Room
I was surprised to find out exactly what a roll in shower is. A great room for handicap accesbility but for a young guy on a business trip it was a little strange. One main problem was the bed was quite uncomfortable. Also the room I was in was directly across from the ice and vending machines and was the closest room to the lobby so the room was quite loud. The ceilings are also very thin and you can every step from the room above you. The breakfast spread was much nicer than a typical hotel spread. TV was HD and good channel selection. Met my expectations but did not exceed them. Make sure you do not stay in the handicap accessbile room unless you actually need it.
November 18, 2013
Rated 5.0 out of 5.0 by Walnut43 nice hotel for a fair price
We have stayed at this hotel many times while in Rochester.
It has always been a pleasant experience. The staff is always very accommodating and helpful. We plan to stay here on future visits, since we have family in the area.
November 18, 2013
Rated 2.0 out of 5.0 by NastyHIE Non smoking hotel
When I checked in I noticed that the hotel was a non smoking hotel... Three hours later I found that this was not really the case. Another guest on my floor decided to light up and smoke in their room which caused the entire floor to smell. Then to top it off at 11:30 pm the fire alarm went off and everyone had to evacuate until they were able to shut off the alarm. Waking up after my first night and smelling of cigarette smoke I decided to check out a night early and head to another hotel...
November 14, 2013
Rated 5.0 out of 5.0 by Josh724 Great Service from Elisa!
The service that Elisa provides is excellent! She has always made us feel like I'm at home. I ask for late checkouts every week for the past 3 weeks she has always honored them. If I ever need anything she is always on top of it! This is the reason why I keep coming back week after week and for the next 7+ weeks to come!
Keep up the Great work Elisa! See you soon!
October 27, 2013
Rated 5.0 out of 5.0 by RedV10 Service, service. oh such service
Some of the best service I have ever experienced. Always with a smile and always immediately!
Definitely will stay here on my next visit to Rochester.
October 18, 2013