Rated 3.7 out of 5 by 101
Rated 5.0 out of 5.0 by JuniorMarv Consistently good service
The breakfast / reception room is being upgraded - looks good.
October 17, 2014
Rated 3.0 out of 5.0 by Swiftwing Rochester Traveler
The property and specifically our room was below our expectations. The room was not ready on time, we were told to wait for a call to our cell phone when it was ready. Really?? There were any number of people waiting around the lobby for their rooms to be ready, unacceptable. As it turned out our room was in a separate building with a second floor walk up, no elevator!! The staff did ask if we needed help with our bags but didn't mention having to walk up stairs with them. Too bad, we would have taken advantage of their help had we known. Breakfast was good but had to walk out in the weather to get to the lobby. This was an annoyance.
We were late for the app[ointment we had set up due to the wait for the room.
The room was to have two queen beds, ended up with two doubles, this made it tough to sleep. Sheets and blankets were short, not comfortable. At check out one person was working as hard as he could but it was slow. Another staffer came into the area and into an office only to emerge with a bowl of (perhaps) cereal. She looked at the line twice but just continued on her way. This is not customer service! The attitude needs to be adjusted for all. Those that were assisting worked very hard but those that didn't do anything just appeared to be above it all.
October 15, 2014
Rated 4.0 out of 5.0 by buzzy57 IHG Rochester
Clean rooms, good location convenient to highway, good access to restaurants, clean breakfast area. dark rooms
October 13, 2014
Rated 5.0 out of 5.0 by Ben60 Welcoming atmosphere and great service.
The staff and the service at this location are wonderful. The rooms are neat, clean, and comfortable. The location is very convenient by car, and there is adequate parking included.
October 13, 2014
Rated 5.0 out of 5.0 by Neddy_uk Great value for money and location
Rooms / mattress very clean and comfortable. Breakfast very generous and nice choice. The location is great with several restaurants with walk distance. Some noises in evening due to weak insulation in ceiling and walls. Very polite staff and what expecting more ?
October 7, 2014
Rated 5.0 out of 5.0 by jemagr Nice comfortable Stay
Rochester Holiday Inn Express is clean, comfortable, and quite. The staff is down to earth, polite and helpful. It is a nice hotel and I will be back.
October 3, 2014
Rated 4.0 out of 5.0 by turbojim Great Staff, Okay bed
I arrived very late after a 5.5 hour drive and was pleased to be greeted by a very friendly and attentive staff upon check-in.
Breakfast was standard and in line with all HI Express offerings but the attendant went above and beyond to ensure the best experience for guests. Kudos for the friendly hospitality.
My only gripes, be they minor, are that I had no shampoo (Im sure they would have gladly given me a bottle but I honestly did not feel like walking all the way down to the front desk) and the bed wasn't very comfortable for me.
My GPS in my vehicle and my phone both kept taking me past this property for some reason so I had a bit of a challenge finding it (again, maybe because it was late and I had been on the road for a long time).
Overall it was a fine stay.
October 3, 2014
Rated 5.0 out of 5.0 by 55Boo Better than expected
The rooms were comfortable and spacious, bathrooms very clean with sufficient supplies. From the front dest staff to the cleaning people all were very courteous and helpful. The only thing I would change would extend the breakfast to 11:00 on the weekends.
September 23, 2014