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Rated 4.0 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 Very friendly staff Very good experience from the moment we entered the property. Well kept and very friendly staff. October 18, 2014
Rated 5.0 out of 5.0 Excellent Stay I had a lovely stay at the Holiday Inn Express San Diego SeaWorld. The hotel is in a perfect location right on the I-5 but removed from noise and staff were exceptional. The front desk gave me directions to the local grocery store and the cleaning staff went out of their way to make the room as immaculate and bright as possible. The hotel provided an excellent complimentary breakfast and I enjoyed the complimentary USA Today each morning. I received free wi-fi with the room and found the bed quite comfortable and the hotel safe and secure. I would absolutely return to this hotel and recommend it to others. October 16, 2014
Rated 5.0 out of 5.0 by Special Staf Everyone who works at this property was excellent, I was there for a month and everyone went the extra mile to assure being away from home for this long was as pleasant as possible. Juan, the manager leads a great team including Cecily, Darrian, Rose and Yadira. Maria- 3rd floor housekeeping, kept my room just as I like it and I am sure the entire housekeeping staff was great. This is a very good property and the entire staff was most accommodating. I have already made my next reservation. October 14, 2014
Rated 3.0 out of 5.0 by Family Friendly Stay The front office personnel made our stay very pleasant by offering better accommodations than what our prepaid travel program booked us for. Our room was equipped with an infant crib/bed and we had plenty of bedding for the entire family. The pool was nice and clean each day, and I was surprised to see so many guests make use of the hotel pool everyday. We were very close to attractions, the many beaches, and good places to eat that we don't have elsewhere on the west coast. October 13, 2014
Rated 5.0 out of 5.0 Regional Sales Engineer Front desk ladies very friendly make feel very welcome to hotel they pointed out good places to eat and safe environment October 10, 2014
Rated 5.0 out of 5.0 by Comfortable and extremely accommodating We've stopped here before and looked forward to stopping again when visiting Sea World because of its value, comfort, friendly assistance, and great breakfasts. Can't say too much about how helpful and friendly all the staff we met were including Desk, service personnel, and General Manager. We'll be back. October 7, 2014
Rated 4.0 out of 5.0 by Parking Lot Issue Resolved by Maintenance Representative after Midnight! I recently attended a wedding in the area and stayed here at the HI Express. I am a member of the IHG Rewards Club (Platinum Elite). We had already checked in to the HIE before the wedding. After attending the wedding, the reception and after party at a karaoke bar we returned to the hotel (after midnight) and found the parking lot was full. I spotted a vehicle leaving the lot so I drove my Ford F-150 Extended cab long bed in that direction. As I carefully negotiated the very tight parking lot and arrived at the open space (there were actually two spots side by side open). I realized there was no way I could fit the truck into either spot. There was just not enough room. To complicate matters I could not continue forward through the parking lot because of a large U-Haul box truck legally parked in a spot in front. Behind me was a narrow passage I had just come through but I was not looking forward to backing up through the tight area. I headed to the front desk, but before getting there I saw a maintenance guy (Ramon) taking out the garbage. I explained him my problem and he stopped what he was doing to walk out and see my predicament. Ramon helped me back my way out of this tight spot. Would have been nearly impossible without him. He then moved his personal vehicle to another spot in the parking lot so that I could easily park my truck in a spot. Ramon I want to thank you for your willingness to help me out of this difficult situation. Management you are lucky to have someone like Ramon in your employment. And you know that the parking is an issue at this location. You should consider some measure to assist when something like this happens (as I am sure it is a continuous issue). There are inexpensive options available to you that you should consider that will allow you to move a vehicle easily in a case like mine. Thanks again Ramon. October 5, 2014
Rated 5.0 out of 5.0 by Great for family Spent 3 nights, with my family of 4. 2 boys, husband and myself. Although the room was small, it was perfect for what we were looking for. A reasonably priced, breakfast included, near a friend and most important near LEGOLAND and San Diego Zoo. October 1, 2014
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