Rated 4.1 out of 5 by 153
Rated 2.0 out of 5.0 by JWHone Very dirty hotel
I would never stay at this hotel again. Very dirty and ran down. The rooms were in poor shape and the morning breakfast area was a mess. Too much money for this location.
October 19, 2014
Rated 5.0 out of 5.0 by Motown61 CASAS Conference
Great room that was clean and spacious. Staff was helpful and seemed concerned about helping in any way possible.
October 18, 2014
Rated 2.0 out of 5.0 by Honest Reporter Disappointed witih Service and Security
While the mattress was comfortable and I slept well, the room seemed a bit dingy, and the housekeeping ladies were so hot in the basement with the laundry going on that they had to prop open the back door in order to get proper ventilation in their work space. Hope the hotel will give these ladies some proper air conditioning in the future. The front desk ladies were nice but when I asked for a late check out they said I had to join a frequent guest club first and they asked for some of my personal information that I would have preferred not give, but I needed a shower and place to change. Despite the late check-out arrangement, my key would not work and had to be remagnetized, meaning I had to parade down in my bathing suit and towel to the front desk. Another guest left a dog unattended in the room two times and it barked nonstop for more than an hour. I was concerned about the dog and was not happy with the less than professional way it was handled by the staff. The breakfast food was OK (skip the pancakes and coffee and go for the cereal and bagels) but was served with plastic and styrofoam plates and utensils...awful. Would not stay here again as there are better places by the water for same cost. Staff here were friendly and very chatty with each other but seemed to forget they were running a business and a corporate hotel. The laundry staff should be better trained and given better working conditions. The pool should be better maintained and worked on during off-hours.
October 17, 2014
Rated 3.0 out of 5.0 by Easytosatisfy Staff needs training!
We were extremely frustrated with the staff at the front desk. We were staying at this property for a wedding across the street. Since we were part of the wedding party, an attempt was made by another member of the party to leave some gifts for us in our room. The staff at the front desk didn't even recognize that I was a guest at the hotel even though I am a Gold Level IHG member. My mother in law then went down to ask why they didn't show us as guests and she was told we weren't due to arrive until Sunday. What concerns me is if there had been an emergency and someone was trying to contact us at the hotel, they would have been told we weren't a guest there. Totally bizarre and unacceptable in my mind.
Also, although the rooms had been remodeled, the bathrooms and air conditioning systems appeared to be a bit outdated. The toilets are WAY to low and need to be replaced.
October 15, 2014
Rated 5.0 out of 5.0 by BritsAbroad Helpful staff for group stay
Staff were very helpful for guests staying for wedding. The rooms were airy and comfortable. The breakfast is very basic and there is little choice towards the end of the allotted time.
October 15, 2014
Rated 5.0 out of 5.0 by Bigline29 Clean
The room was on the first floor as requested. Ready and clean upon arrival.
October 13, 2014
Rated 5.0 out of 5.0 by jwb32 trip
clean, quite and comfortable rooms. Staff were pleasant and accommodating.
October 12, 2014
Rated 4.0 out of 5.0 by Jenny39 Great location for doing business in SLO or at Cal Poly!
I love the location and ability to make reservations online.
October 6, 2014