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Rated 3.6 out of 5 by 142 reviewers.
Rated 2.0 out of 5.0 by Santa Fe stay This hotel is an old hotel remodeled. It is small and cramped. There is only one laundry site which made it difficult to wash clothes. I waited for the washer for 30 minutes downstairs to be free. Parking was a nightmare upon late arrival. People were allowed to park trailers in the already cramped parking area. The curtains would not close and the light kept us from sleeping soundly. Staff was courteous but overall will not be visiting this site again. July 14, 2014
Rated 5.0 out of 5.0 by BUSY HIGHWAY LOCATION BUT GREAT VALUE! Outstanding HolidayInn Express value! Pretty quiet because the property faces a busy street but it's orientation is narrow (on the street side) and deep (most rooms are away from the street side). Parking is sufficient. Staff was very helpful. Typical HIE breakfast fare--well maintained and adequate dining area. July 13, 2014
Rated 4.0 out of 5.0 by Caring staff Overall good experience. Special mention to Maggie and the staff for retrieving my laundry bag full of clothes that I forgot in the room... two nights ago! This is the kind of attention that customers like me do appreciate and remember! July 13, 2014
Rated 2.0 out of 5.0 by Disappointing The check-in process went smoothly, with a pleasant reception. When we arrived at our room, we noticed an unpleasant odor, sagging mattresses, old lumpy pillows & a tiny bathroom. We have stayed at over 50 Holiday Inn Expresses before, & this one is near the bottom. The only plus was the location. July 12, 2014
Rated 5.0 out of 5.0 by Comfortable Bed The stay at this hotel was very nice did not have time to visit any of the amenities due to business stay and was only in town for one day July 12, 2014
Rated 4.0 out of 5.0 by Very nice beds and pillows Excellent Hotel. Only disappointment was they had no REWARDS rooms available where I could use my points so had to pay cash. Late checkout time is great! July 11, 2014
Rated 5.0 out of 5.0 by Great Staff! The staff here goes out of their way to accommodate every need. They are very welcoming and make you feel like they really want you there. The room was clean and comfortable. It was, however, right above the pool so we could hear screaming from the pool. Again, when I mentioned to the front desk that the screaming was excessive (45 minutes of constant shrill screaming), they went to the pool area immediately and asked the guests nicely to quiet down. The normal pool noise was not too bothersome. I would definitely stay here again! July 9, 2014
Rated 4.0 out of 5.0 by Parking is an issue otherwise good for the price The parking on a late arrival was a little difficult, resulting in parking on a service lane for the evening. The hotel was as expected, the beds were comfortable, sufficient pillows, the room was lovely and clean and the breakfast met the needs of the four of us. A short drive out of Santa Fe (10-15 minutes) but easy access from the interstate worked well for us. July 8, 2014
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