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Rated 3.9 out of 5 by 229 reviewers.
Rated 5.0 out of 5.0 by Excellent Service This was our first time in Santa Fe with the family and the staff was very helpful. The front service made our kids feel welcomed and thanked us for choosing the hotel. The hotel and room itself were very clean. Being first timers in Santa Fe they helped us with local shopping and where to eat. I will definately stay at this hotel when I go back. January 23, 2015
Rated 5.0 out of 5.0 by Santa Fe Cerrillos The hotel was conveniently located with comfortable rooms, a very good staff, a good breakfast, and reasonable prices. The desk clerk pointed out room discounts for various nights. January 8, 2015
Rated 5.0 out of 5.0 by Great front desk service at checkin Great front desk staff who was friendly, professional and very welcoming. Room was clean, comfortable, and surroundings quiet. Breakfast offerings were typical with addition of pancake machine. Would stay here again. January 7, 2015
Rated 5.0 out of 5.0 by Good Service for Spur of the Moment Travel We came in to Santa Fe late and was met with very colder than expected cold weather. it was great to be able to sleep in a warm, clean, comfortable room. That's what I can expect with Holiday Inn Express. The next morning the eating area was full with no place to sit. we ate at another establishment so i cannot comment on the breakfast. January 6, 2015
Rated 5.0 out of 5.0 by Road conditions Check out was very informative ref road conditions January 6, 2015
Rated 5.0 out of 5.0 by Service As mentioned earlier, hotel was very good. Staff very helpful and even returned a left electronic device. January 5, 2015
Rated 3.0 out of 5.0 by First visit to this property We stayed in HIE properties across the country, from MA to NM. This one was the weakest. Small rooms, needs major remodeling, the ac/heat unit in the room was so loud I had to sleep with earplugs. Exhaust fan in the tiny bathroom grinds and there was no way to shut it off separately from the lights. Desk staff was OK. Kitchen staff was very annoyed when I asked if they had plain english muffins left. She brought some out frozen. We asked for a quiet location and we were placed next to the ice machine and elevator....we moved. They didn't notify us when drilling was taking place in the next room, must have been some repairs. No closets. No upgrade for a Platium member. Received 500 welcome points for three nights and I received the same amount for one night in all other HIE hotels. Location is OK. Needless to say of the last 5 HIE hotels we stayed in we won't return to this one. They need to invest in this property. January 3, 2015
Rated 3.0 out of 5.0 by Okay Stay The front desk staff were friendly. The stay is just okay since when we got to our room, there were no bathroom amenities. I had to go back to the front desk and get those. The room was a little bit outdated. I wish that the ac/heater unit would be upgraded in the future. Breakfast was okay. I've had better breakfast at other holiday inn locations. December 26, 2014
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