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Rated 3.6 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service The front desk person was very helpful and shared maps about the downtown area and provided us many suggestions for restaurants that were close by. The bed and pillows were very comfortable. July 25, 2014
Rated 3.0 out of 5.0 by Not sure about next time We have stayed at this HIE in the past and were looking forward to a repeat pleasant stay. However…the following took place. 1. We had to wait over 20 minutes to check-in. Where was another desk person? Why couldn't the one person there at least ask if anyone in line already had a reservation and check us in while at least five other parties slowly filled out their paperwork. It didn't help as he was also trying to help a man send a fax at the same time. 2. No USA Today paper….sorry, it had not been delivered yet. 3. Fruit selection looked like what you might see behind your neighborhood grocery, oranges were dried with brown spots, apples, soft and green bananas. 4. One positive… 7:00 p.m. - the one desk clerk on duty had time to bake excellent cookies…..thank you, thank you. We hope things are better if we ever stay here again on our travels. July 25, 2014
Rated 5.0 out of 5.0 by Clean room with exception to the carpet. Our room was very clean with exception to the carpet. The first room we were in had very dirty carpet, although I do not think it gets used much, after 2 days we realized this was what was making the bottom of our feet dirty. The hotel was well maintained and staffed well too. We asked to move rooms since we were in a handicap room and the management was very helpful. Will stay here again in the future. July 21, 2014
Rated 4.0 out of 5.0 by Fine OK room but TINY Bath The desk service was fantastic at check-in including fresh cookies! We were satisfied with the room even though it showed age and the door rattled whenever anyone else closed theirs. Most notable was the bath area being disappointing - VERY small with nearly no counter space and towels stiff and thin to match. Overall it was OK but we had learned to expect better from most Holiday Inn Express locations. July 20, 2014
Rated 2.0 out of 5.0 by Santa Fe stay This hotel is an old hotel remodeled. It is small and cramped. There is only one laundry site which made it difficult to wash clothes. I waited for the washer for 30 minutes downstairs to be free. Parking was a nightmare upon late arrival. People were allowed to park trailers in the already cramped parking area. The curtains would not close and the light kept us from sleeping soundly. Staff was courteous but overall will not be visiting this site again. July 14, 2014
Rated 5.0 out of 5.0 by BUSY HIGHWAY LOCATION BUT GREAT VALUE! Outstanding HolidayInn Express value! Pretty quiet because the property faces a busy street but it's orientation is narrow (on the street side) and deep (most rooms are away from the street side). Parking is sufficient. Staff was very helpful. Typical HIE breakfast fare--well maintained and adequate dining area. July 13, 2014
Rated 4.0 out of 5.0 by Caring staff Overall good experience. Special mention to Maggie and the staff for retrieving my laundry bag full of clothes that I forgot in the room... two nights ago! This is the kind of attention that customers like me do appreciate and remember! July 13, 2014
Rated 2.0 out of 5.0 by Disappointing The check-in process went smoothly, with a pleasant reception. When we arrived at our room, we noticed an unpleasant odor, sagging mattresses, old lumpy pillows & a tiny bathroom. We have stayed at over 50 Holiday Inn Expresses before, & this one is near the bottom. The only plus was the location. July 12, 2014
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