Rated 4.2 out of 5 by 76
Rated 2.0 out of 5.0 by jvelky Clean Room but VERY poor fitness center
I stay at this hotel often on business trips. Room here was clean, bed was comfortable, but the air condition/heater unit was having issues as it made a "click, click, click" sound all night long that was loud enough to keep waking me up. When I got up in the AM for my morning workout, I got to the fitness center to realize that 2 of their 4 machines were broken. One of the treadmills had an "out of order" sign on it and the bike had no working electronics so adjustments to tension were not possible...and it was on a very hard setting so using it wasn't an option. Unfortunately the 2 working machines were occupied so I was forced to leave the fitness center and not work out that day. I mentioned both of these issues to the front desk, and it was like no one really cared. Unless issues like these can be worked out, I wouldn't recommend this hotel to others nor will I choose to continue to stay here, as I get the same rate at a hotel directly across the road.
December 8, 2013
Rated 4.0 out of 5.0 by mrrisk Good Price/Benefit ratio
Overall a pleasant stay. Room, services, internet, AC, etc. all working properly. A nice gentleman welcomed me at the front desk and the whole process was swift. The exercise room had what is needed, we didn't check out the pool.
December 5, 2013
Rated 2.0 out of 5.0 by Unhappyguest3 Not the Holiday Inn I am used to.
Extremely poor customer service. Customer satisfaction is not their number one concern. Only one pool that is outside. Breakfast was okay but room was extremely croweded. Could have stayed at the Country Inn and suites across the street and had a larger room, pool, and nicer eating arrangements. Tried to contact Holiday Inn Express and received a guest relations operator who only took down my information. No follow up service has been received. Will not be returning to this location
November 27, 2013