Rated 3.8 out of 5 by 25
Rated 3.0 out of 5.0 by twoDbls Polite service, but that's not the room I reserved!
Clearly states in lobby that there are renovations.
Cons: Not even pictures/art in the room?
Biggest complaint is the overbooking situation. I had called at 7 AM stating that I would like a late check in and had polite response with "Sure, as long as you arrive before midnight." Upon getting to the hotel at ~8 pm, we (2 couples) no longer have the room (2 doubles) which was reserved and was offered a room which had a double bed and a pull out couch. I appreciate the drop in price however the price drop to what is currently advertised as the normal price for a standard room. The woman at the front desk was very polite stating that she would talk to her manager to drop the price five dollars. Appreciated, but $5? Upon getting to the room, only pillows for two people. Quick response when called down to the front office.
All in all, biggest frustration is having one couple sleep on a 3" pullout "mattress" when expecting two double beds and paying basically full price for a standard room anyways.
November 10, 2013
Rated 5.0 out of 5.0 by Drum Friendly staff
Warm welcoming, speedy early check in, clean room, good breakfast, good location, quiet, good value, safe and secure. I'd stay there again when traveling in that area.
November 6, 2013
Rated 4.0 out of 5.0 by dorie22 nice room, great bath
Impressed with room, expected less. Although lobby was under renovations the rest of hotel was more than adequate. Quite pleased with stay, would definitely return when in the area again.
October 9, 2013