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Rated 4.0 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 by Jamie is the BEST! The staff in Simpsonville is the best I've experienced but Jamie is always the highlight of our stay. Genuine and kind are the first words that come to mind. She truly does an exceptional job and always makes us feel so very welcome and constantly checks to be sure we have everything we need. We could all take a lesson or two on Customer Service from Jamie. She is the example we should all follow when dealing with the general public. Jamie goes out of her way to make our stay comfortable even when I can't get the King room that I prefer. She and the staff are the biggest reason we stay at this hotel almost every time we are in the Simpsonville area. August 6, 2014
Rated 1.0 out of 5.0 by Poor rooms First all we had to switch rooms after bathroom sink backed up all over our stuff and we were not even in the room at that time. The maid service took all towels and washcloths and didn't leave us anymore . Then we were there for a ball tournament and the girls were hot and tired and they closed the pool at 9:00pm.my husband is a platinum member and we have never stayed anywhere that closes pool at 9:00. I will not stay at this location again July 30, 2014
Rated 5.0 out of 5.0 by Staff was great! Our stay was for leisure and it really was great. The staff was very nice and willing to help with anything. The only downfall was our shower... there was no pressure in shower head at all so it took a while for a shower... But it really was a great stay. July 20, 2014
Rated 2.0 out of 5.0 by House Keeping not in Order I recently stayed at this location for business. The hotel was ok but needs to be renovated to meet the new hotel standards for for chairs and couches. My toilet seat was nasty without providing addition details and there were a pair of glasses on the floor by my bed. I reported all of these details to mgmt the next day , but they were not concerned. I will not be going back. July 13, 2014
Rated 5.0 out of 5.0 by Happy campers Hotel clean, excellent friendly staff, breakfast was delicious. If ever in the area again, this is where I will stay. July 1, 2014
Rated 5.0 out of 5.0 by Work Overnight Came in late for a one night stay. While the Hotel was booked up, my room was ready and waiting. Clean and cool. Breakfast was area was bigger than others and was clean and good breakfast. Will come back when work requires. June 29, 2014
Rated 3.0 out of 5.0 by Uncomfortable beds and lumpy pillows This was the 3rd Holiday Inn we stayed in during our recent vacation. We also stayed in a Holiday Inn in Virginia and in Charleston. The rooms here were more " tired" and the beds were not comfortable. All 3 of us had difficulty sleeping and the pillows seem to have been put in a washer and were quite lumpy, not pleasant to sleep on. When we arrived, which was about an hour and a half before check in time we were told no rooms were ready so we waited on the lobby until it was time to check in. I should mention that I was traveling with 2 seniors, one who was 74, the other 85 and using a wheelchair. I did not request a handicap room as all members of our party were ambulatory enough to move about the room/bathroom and shower. I was disappointed that we were given a room at the end of hall on 3rd floor. June 25, 2014
Rated 2.0 out of 5.0 by Fine for a night. The positive part of my stay was the staff. They were extremely friendly and helpful..Now the negative was the bathrooms and beds . The bathroom had mildew in the tub. Sleeping on the bed was scratchy and uncomfortable. .The whole hotel is extremely outdated. Which surprised me seeing all the other IHG hotels that have been remodeled. June 23, 2014
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