Rated 4.1 out of 5 by 61
Rated 3.0 out of 5.0 by Reginald52 Friendly staff and convenient location
We enjoyed our stay and interaction of the staff especially Tiffany at the Front desk
February 27, 2014
Rated 5.0 out of 5.0 by 100351 Great service
Jamie, the Desk Manager, far exceeded my expectations. Her cheerful disposition and willingness to assist customers is superior.
The lady that prepares the breakfast is always friendly and helpful.
February 24, 2014
Rated 3.0 out of 5.0 by YearsPlatinum One room good, one room bad
I am Priority Club Platinum so I've seen a lot of Holiday Inn Express properties. I booked two rooms, one for my wife and I and the other for my son and his wife. Our room was nice. Their room had black grease stained carpeting and no water pressure out of the shower head. They came across to our room to shower. I was not greeted as a Platinum guest and was not offered a welcoming gift - not even a bottle of water. Our rooms were upgraded, which was nice. This property is starting to show its age, and needs some room updates. I stay here whenever I'm in town, and even brought my family this time, so I hope you can keep things clean. Thanks.
January 20, 2014
Rated 5.0 out of 5.0 by Dreamflyer Great place to stay!
Rooms were prepared properly. Breakfast was stocked well and kept in good order. Staff was courteous and attentive. IHG Rewards membership was acknowledged.
January 9, 2014
Rated 3.0 out of 5.0 Disappointed
We had stayed here before with a pleasant experience. This time convinced us to seek another hotel when we are back in Simpsonville, which is once or twice a year. Adjoining room doors had carpet fresh white powder between them (which was promptly vacuumed up when brought to the attention of housekeeping), breakfast was not as good as previous stay, and generally were not satisfied with accommodations this time. We thought about changing to a different hotel, but we stayed the four nights here. Front desk staff is very good and helpful, but we will be looking for another place to stay in the future.
January 4, 2014
Rated 5.0 out of 5.0 by SantaDad Holiday in the Hotel
This was my second stay at this Holiday Inn. I came to the hotel to visit my children for the holiday. After years of traveling the country and staying in hotels on a monthly basis, I must say the most impressive aspect of this hotel is the friendliness and courtesy of the staff.
From the front desk personnel, to the room service folks, to the maintenance staff, I was greeted with a "hello" or "good morning" or "how are you?" and a smile. It is the consistency of the friendliness that is impressive. It was not just once or twice from one or two people, it was all the staff, all the time.
I was specifically impressed with the morning staff assisting some elderly guests with clearing their breakfast dishes for them and helping in getting their luggage out the door.
In a hectic, fast paced life, we often forget it is the little acts of kindness that mean the most and make the greatest impressions.
I am impressed.
December 30, 2013
Rated 3.0 out of 5.0 by LKF01 pros & cons
rooms are clean & well equipped
-- breakfast definitely not a thrill (comparing to other hotels / places to stay in th eUS and in Europe)
-- pool closed despite weather considerably warm enough to do some laps
December 28, 2013
Rated 3.0 out of 5.0 by DAB120 Excellent Friendly Staff
Staff was excellent
Room was clean
AC/Heater was extremely loud, had to unplug it so that I could sleep
Water pressure was so low I had trouble showering
Again, staff was excellent
December 22, 2013