Rated 3.5 out of 5 by 41
Rated 3.0 out of 5.0 by Chefld Good price but that was about it...
We arrived late and the younger gal had us checked in and then the other gal looked at the room we were in and said, "(some person I didn't catch the name) doesn't want reward members on that floor. " The younger gal was trying to say it was all okay and it was fine. We have no idea what that was all about and seemed quite confusing.
The property isn't in a great area. Our room was fine but not sure we would stay there again...
December 3, 2013
Rated 5.0 out of 5.0 by MikeFio Awesome staff made for awesome experence!
I just had to write a review about my recent stay. My fiancé' and I had driven 14 hours from Austin , Texas and were a bit ahead of schedule. We were very tired and went to check in and got great help from the woman at the front desk. She helped us , and was beyond accommodating.
The staff that was serving breakfast couldn't have been more friendly or nice. The room was very clean, and every time we walked the halls all employees were friendly and said hello with a smile on their face.
We had a great weekend stay , the staff should be commended on their effort. If we are ever in St. Louis, there is no doubt where we will be staying.
December 2, 2013
Rated 3.0 out of 5.0 by TomLL Average to below
Staff was friendly, but they assigned us a room and then a few hours later a guy walks in who was assigned the same room. They did apologize, but this is not a good way to run a property. Suppose we were not in the room and the other person walked in and left with some of our belongings. The rooms were not really modernized, but comfortable except for the soft mattress. The free breakfast was not up to par with the many other properties that I have stayed with.
The staff was very nice, friendly and apologetic. This was not the best value for the buck as compared to other properties I have stayed with. Probably would not stay there again.
November 27, 2013
Rated 1.0 out of 5.0 by Elmaddog Dirty Room, Would Not Recommend
My room smelled like smoke and was not clean. There was garbage left in the room. I was very unhappy with my stay here and would not recommend this property.
November 19, 2013
Rated 3.0 out of 5.0 by AC1986 check receipts before you check out
I received an incorrect receipt under the door a day before check out day. Had to talk to service desk twice before the issue was resolved.
November 18, 2013
Rated 4.0 out of 5.0 by 2FROMVA Good value and good people
Staff was extremely friendly. Booked on busy day so everyone was busy but they remained friendly. Room was as expected. Clean and standard comfort.
November 4, 2013
Rated 5.0 out of 5.0 by NayNay15 Clean hotel, great staff
The hotel was very clean. From check in to check out the staff was very friendly especially during breakfast. Breakfast had good choices, coffee was good. I wasn't to sure about the location, area seemed a little iffy but parking lot and hotel seemed secure. The only downside was the pool. The area was nothing to be excited about and the water had too much chemical. Myself and kids had to shower after.
October 23, 2013
Rated 1.0 out of 5.0 by SOCIALBUTTERFLY9206 WORST HOLIDAY I'VE EVER STAYED IN
ARRIVED TOILET WAS BROKE AND ALMOST FELL, TRANSFERRED SUITE TO 2 ROOMS COMPED ON BUT CHARGED SUITE PRICE FOR OTHER ROOM. MANAGER WAS RUDE,
NO SHOWER CURTAIN IN 2ND ROOM
BREAKFAST WAS AWFUL
BACK DOOR WOULDN'T WORK
I CHECKED OUT & WENT TO ANOTHER HOLIDAY INN.
HAD TO CALL CORPORATE HEADQUARTERS FOR HELP THEY WERE WONDERFUL.....AS SHOULD HAVE BEEN THIS HOLIDAY INN LOCATION WHICH IT WASN'T
October 21, 2013