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Rated 4.3 out of 5 by 100 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable bed. The office personnel were very kind and helpful. The room was comfortable and clean. The furniture is getting old, but the overall stay was very good. I would definitely stay here again if I am in the area. The place was quiet and the beds were very comfortable. The tv was big and had all the channels you could want. July 18, 2014
Rated 5.0 out of 5.0 by comfortable and great service Check-in was smooth using prior reservations. Room was clean and comfortable. Recommend staying here. I have stayed at other Tyler hotels, and they were not nearly as nice. July 16, 2014
Rated 5.0 out of 5.0 by Excellent stay It was so nice after a long hot day spent with neices and nephews to be greeted in a friendly and respectful way. The man at the front desk (name??) was awesome! Not only did he get us a better rate (I had messed up the reservation online) but he also could tell that we would like some peace and quiet so he gave us a room away from all the noise of the kids also staying at the hotel. Very much appreciated! July 9, 2014
Rated 1.0 out of 5.0 by needed improvement Air conditioning never shut off. It was either stuffy or cold July 8, 2014
Rated 5.0 out of 5.0 by Nice Hotel with Friendly staff Comfortable, convenient and friendly staff. Always nice to see my friends when I got there July 3, 2014
Rated 3.0 out of 5.0 by Did not tell the truth I drive a charter bus and was told the parking was next door . It actually was across a busy 4 lane highway . Overall the stay was nice, but the parking was not favorable to anything larger than personal autos. I am disappointed that the info I received was not correct... July 2, 2014
Rated 2.0 out of 5.0 by Need Renovation Hotel is getting on in years and obviously needs renovation. Musty smells in halls and elevators and the rooms probably smell that way too; however, they had so much smell good spray in the rooms it was almost sickening. Beds were like sleeping on a giant marshmellow, you just kept sinking lower and lower. Staff were very polite and attentive. June 29, 2014
Rated 5.0 out of 5.0 by Best hotel in Downtown Tyler My stay was wonderful. Staff is great, breakfast is awesome I love the variety of choices available. June 21, 2014
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