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Rated 4.3 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Great location This is a great hotel to visit on your next trip to or near the Tyler area. July 31, 2015
Rated 1.0 out of 5.0 by Poor Management did not honor handicapped reservation made in advance July 29, 2015
Rated 5.0 out of 5.0 by A nice place to stay! The staff was friendly and helpful. The place is in good condition and clean (unlike other reviews I've read on the website). I loved the bed and the pillows! The only thing is the room air conditioning system is quite noisy but it was not enough to disturb my sleep or ruin my stay. I would stay here again and would recommend it to others. July 29, 2015
Rated 5.0 out of 5.0 by Nice Place to Stay Very friendly staff and the bed is awesome! Food is adequate. Plenty of coffee available. Very quiet, which is good because I often work nights and have to sleep during the day. July 20, 2015
Rated 2.0 out of 5.0 by 2nd worst Holiday Inn Express I have stayed in When we arrived the clerk was outside smoking on a bench with her boyfriend. She did greet us as did other staff, so I have to give them a good rating on friendliness. The room lacks plugs which most people need to charge phones, laptops, and other electronic devices. There was mold growing in the shower ceiling (pic attached). The beds were awful and the pillows were worse. If it were not for benadryl, I would not have gotten any sleep. The breakfast was okay, but I expect a little better from an HIE. The 1st morning they did not have their normal cinnamon rolls that my wife loves and they did not have half and half for my coffee. If given a choose I will not stay at this HIE again. July 10, 2015
Rated 1.0 out of 5.0 by Not IGH Quality! This is an older hotel in a not so great area. First thing we were greeted with was 5-6 people sitting on the benches at the front door smoking. The bed was memory foam and the pillows were lumpy. The breakfast was scant at best, no brand stables like the cinnamon rolls. There were empty spaces for food and it was only 7:00am on a holiday weekend. The staff was okay, not overly friendly and not very knowledgeable about the amenities around town. Will definitely stay south if we go back to this area! July 6, 2015
Rated 5.0 out of 5.0 by Woeth evey penny It was a very pleasant stay and would surely stay again. July 1, 2015
Rated 5.0 out of 5.0 by great Everything was Great. Breakfast excellent the front desk very helpful. The room was big and clean. The bathroom was clean and large. June 29, 2015
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