Rated 5.0 out of 5.0 by David826 The Staff
I appreciated, most of all, the staff - kind, friendly, professional - all of them! Overall, a great place for the business traveler.
June 14, 2013
Rated 5.0 out of 5.0 by Shen38 Perfect!
We needed a place to stay overnight for a party we were attending. We were so pleasantly surprised by the quality of service we encountered at this property; it almost overshadowed the event. Everyone was really nice and helpful. The room was equipped with everything, even with the hard to find NHL sports channel. It had a little kitchenette with a microwave, fridge, cupboard space if you needed it, coffee pot. The bathroom had a hair dryer. The closet had the iron (with the board). The bed, extremely comfortable. The breakfast the next day was great, especially the pancake machine, something to see. The pool was very calming, surrounded by trees. We would definitely go back to this place. Thanks!
June 10, 2013
Rated 5.0 out of 5.0 by CharlieCN PHENOMENAL service and maintenance!
I've written many reviews on Holiday Inn, and the one recurring theme is PHENOMENAL service. However, this Holiday Inn has redefined the word service! I was on the 1st floor, and as a female traveling alone, I felt uncomfortable. After an hour, I ended up going to the desk and asking for a second floor room. I expected my request to be met, but I DIDN'T expect it to be met so COMPASSIONATELY and PROFESSIONALLY! From the front desk to housekeeping, all the staff were exceptional! Up and above the excellent standard Holiday Inn has in place. I can't thank you enough! I would go to Santa Clarita again just to stay at this hotel! What pleasant surprises I experienced. This hotel is next to I-5, and my room faced I-5, yet I heard no traffic noises and slept like a rock! My room was light and airy and had all the amenities I could possibly need to enjoy my stay, to include a good channel line-up. With all the amenities and the exceptional cleanliness of the hotel, I assumed the hotel to be about 2 or 3 years old. However, I discovered that it's actually 10 years old. WOW! The maintenance and upkeep are fantastic. There aren't words available to express how much I appreciate all the professional, courteous and kind service this Holiday Inn offers, so I will just say "THANK YOU"!
May 31, 2013
Rated 2.0 out of 5.0 by Businessforamonth Mediocre
Carpets seemed a bit wet and dirty. I actually stayed in various rooms over a month period. The showe head wasn't working in one of the rooms and when I called for assistance, they sent the housekeeping lady who told me they won't be in to fix it until 9am. Nothing got done. Just overall a Medicare stay. Better spend the extra $30 a night and stay at a nicer hotel. Breakfast seemed stale, cheap, and bland.
Staff overall was nice and helpful overall.
May 26, 2013
Rated 4.0 out of 5.0 by jeroth so cal
I stayed hear on an overnight trip on my trucking job the property was very well maintained nice pool great staff and a Denny's restaurant in the parking lot and good parking for the big rigs in the back I would guess you could get 1/2 dozen back there. located close to the freeway and several restaurants in a short drive from there and an amusement park near buy. I stay in holiday inns weekly for my job and this one is right on par with the brands standers. the holiday inn sign means your home away from home. there was a couple that got in to an argument but one call to the front desk and it was taken care of in less than 5 minuets/ not the fault of the staff but a quick and positive response .
May 25, 2013
Rated 5.0 out of 5.0 by Jim28 Enjoyed the stay.
Clean comfortable room, bed and pillows were nice, breakfast was good and included. I will look to stay in a Holiday Inn Express in the future.
May 24, 2013
Rated 4.0 out of 5.0 by ladykf Welcome Respite
The friendly staff, especially Meredith, made our stay very enjoyable. We like to stay at this location on our way home to San Diego from being up north. It is a welcome respite after traveling the long, boring I 5 corridor south through the San Joaquin valley, before tackling the Los Angeles freeway system. Acc. needs are always accommodated in a well appointed clean room. This location is a little pricier than many HIEX locations due to the fact that it is right next to Magic Mountain. The fact that there is no vanity counter space at all in the bathroom and the rate are the only reasons I did not give a 5 star.
May 23, 2013
Rated 5.0 out of 5.0 by Binker33 Our Choice
Always our choice when in Newhall/Santa Clarita. The rooms are clean and comfortable and the breakfast has a good selection. The staff is very accommodating. They give you a little welcome package of water and a snack when you arrive though it is just one small bottle of water per room no matter how many guests in the room, kind of silly I think. The rooms are very quiet even though it is close to the freeway.
May 19, 2013