Rated 4.2 out of 5 by 214
Rated 5.0 out of 5.0 good hotel
The staff at the HIE DC was great. At check in we were greeted warmly even though it seemed like a very busy night. We never had a problem with getting any staff to help us out. The breakfast staff was wonderful. It was a sold out night when we travelled and unfortunately it seemed to be a college hang out of sorts. Some of the guest were very loud and intoxicated. Overall it was handled well by the staff but we may rethink this location in the future.
January 22, 2015
Rated 5.0 out of 5.0 by SALTIN comfortable bed and great service
conveniently located along my driving ways, very comfortable, clean, fully equipped, extremely friendly staff, excellent service, excellent breakfast contains varied and fresh foods - it is my preferred choice in all my automobile trips, highly recommend it to all traveling guys!
January 10, 2015
Rated 5.0 out of 5.0 by Lenzy73 Excellent Customer Care
Leslie at the Front Desk displayed excellent customer care throughout the stay at the Holiday Inn Express and Suites Washington DC Northeast. She handled a situation beyond her control with excellent customer service delivery with patience, tact, and diplomacy. The staff overall was friendly and very accommodating to my needs.
January 6, 2015
Rated 5.0 out of 5.0 by Tamela708 The staff was great!
Very nice place to relax. Everything was nice and clean.
January 6, 2015
Rated 4.0 out of 5.0 by EMCJ Eddie
The hotel was very clean and pleasant. The staff was courteous and friendly. The only problem that I had was being charge for parking in the Hotel's parking lot. However, I enjoyed my stay at the Hotel.
January 5, 2015
Rated 4.0 out of 5.0 by C-BYRD Business Stay
The hotel was very close to FedEx Field, which was the main reason for picking that location. I intend to use this location for my next photo job at FedEx Field durring the upcoming season.I greatly appreciated the kindness of the hotel staff and the cleanliness of the room. It was a comfort arriving the day before at the hotel, to shorten our stay and get us home safely.
December 31, 2014
Rated 5.0 out of 5.0 by mommywright Customer Care makes a difference
Walking in to a nicely well lit reception area where the front desk receptionist is warm and pleasant makes a difference. We were welcome with a smile and helpful suggestion when we encountered issues with my credit card. Not once did she show or get frustrated as we tried to settle the issues. Once everything was taking care of, I was warmly informed of all that H.I.E. had to offer.
The suite were clean, bright, beautifully decorated and nicely done. The beds and pillows were comfortable and very clean, which is so important. We enjoyed our overnight stay and the continental free breakfast hit the spot the next morning. Even then, the staff continued to show personal care. We took full advantage of other amenities such as the pool, free WIFI, and gym. enjoyed them all!
The only negative was the size of the pool. Wish it was a little bigger.
Checking was pleasant and check out was a breeze. This hotel received 5 stars from me. We definitely will be visiting it again.
My expectation will be held high for all other H.I.E.
December 30, 2014
Rated 4.0 out of 5.0 by Mike the indefatigable Review
Everything was OK. The only thing that really bothers me is that I agree to participate in a brief review, and then it's dozens and dozens of questions.
December 30, 2014