Rated 4.1 out of 5 by 115
Rated 2.0 out of 5.0 by Andy1974 Ok, but not what I expect from Holiday Inn Express
I stay at Holiday Inn Express because I can usually count on them to clean, updated, and consistent service. This hotel is simply ok, and not what I've come to expect from Holiday Inn. The hotel could use some updated carpet and there is a somewhat musty lingering odor. Similar the odor left when someone that was smoking walks past you.
December 15, 2014
Rated 5.0 out of 5.0 by anc77 Excellent service
The hotel is older, but well-maintained and mostly up-to-date.
The best part of staying at this hotel is by far the staff. We had a long drive to West Chester that was delayed by weather and work-related issues. One phone call to the front desk is all it took to guarantee that our room would be held as late as necessary. All of the staff we interacted with were friendly and courteous.
We stayed in room 201, which is a room with a jacuzzi tub. The jacuzzi tub was a novelty at best. I am not a fan of tubs in general. It was nice to have a large shower area, but the curtain doesn't go around the entire area, so you end up being a bit cold while you're in the shower. Personally, I wouldn't choose the jacuzzi room again. I really only selected it this time because it was an excellent deal.
The room was spacious and came with a small fridge that actually had a working freezer area (usually those don't work), a coffee maker, and a microwave, all in excellent shape.
The bed is hard as a rock and not super comfortable, but I will take that over a bed that's too old and dipping in the middle any day.
Overall, the stay was excellent and I would do it again.
December 8, 2014
Rated 5.0 out of 5.0 by Billybigrig51 Feels like home
Staff made me feel welcomed and since I was from out of town, they were very helpful with directions and local attractions.
December 5, 2014