Rated 4.4 out of 5 by 150
Rated 5.0 out of 5.0 by warder1012 Excellent Service
I had the best experience on my last visit to your hotel....I was having a bad day when my daughter called to chat. After my call, I went to dinner and some other errands. When I returned to my room, there was a fruit bowl, a wine glass and a note that said "look in the fridge".
My daughter had contacted the hotel to have the wine delivered to me. However, she called the Holiday Inn that was across the street instead of the Holiday Inn Express that I was staying at. The manager from the Holiday Inn contacted the manager of the hotel I was staying at. My manager personally went to the other hotel, picked up the wine and fruit and personally delivered it to my room. When i returned, needless to say I was surprised. I called my daughter and she told me the story. Another kicker was, she only asked for the wine, the hotel took it upon themselves to add the fruit.
I am so impressed with the service. I will stay with you exclusively.
April 17, 2015
Rated 5.0 out of 5.0 by Brian2727 Holiday Inn Express Yakima
Great place to stay. Very quiet with kind staff. Breakfast available every morning. Located conveniently near the highway and restaurant venues.
April 15, 2015