Rated 3.9 out of 5 by 14
Rated 3.0 out of 5.0 by T_Waa Nice place to stay
Our start with this hotel was not so good. We arrived after 3 p.m. so we should have got our room immediately. However, we had to wait over an hour to get our room. This should not happen in any circumstances, since 3 p.m. is the final deadline to get a room. This can not be explained with high season, since it should not come as a surprise to the management that extra staff is needed. Or another option is that the staff is not efficient. Mainly because of this the overall rating dropped from 4 to 3. One would wait some kind of compensation, even free drinks while waiting. But nothing was offered. Another complaint about the cleaning staff: our room was poorly cleaned in one day during our stay. Otherwise the cleaning was ok.
The room was ok. However not so well build, since the water from the shower came all over the floor in the bathroom even the door of the shower corner was closed as well as it was possible. No wonder if there are problems with the moisture in this building very soon. Our room was in the new block.
Staff was friendly, mostly. Asking how are things etc. Once I got a little bit impolite service from the reception. The person did not understand English very well, which is guide weird when working in a place like that...
The breakfast was very good. Asian, European and American guests were noticed. Lots of fresh fruits, at least 4 different kind of juices, a station where you could ask eggs cooked in 6 different ways etc.
The environment, pool, restaurant, lobby bar etc. were nice. Lot's of trees and other plants around and nice big pools.
Location was great, in a quiet part of Ao Nang. The Nopparath beach was just across the road. We did not spend time much there but seemed a lot nicer than Ao Nang beach. It was a short walk to the restaurants and bars also from our hotel. Not too far away from the center
February 3, 2014
Rated 2.0 out of 5.0 by Adam1982 Disappointing
. For the sake of optimism I'll begin with the pro's:
- very polite and helpful staff
- good location
- although I didn't use, the pool facilities appeared nice
- thin walls. The neighbors 3 year old woke me up at 8 a.m. both mornings.
- phone intermittently lights up to display the time. I had to unplug it because it was only serving as a reminder of the talking 3 year old
-probably the worst designed bathroom I've ever seen. The light switch is not near the door or illuminated, instead it's about 2 meters inside the bathroom. I probably bumped into the sink 5 times looking for the switch. Thin walls offered no privacy. Mirror was too far away from the sink and no vanity mirror made it a problem for my guest to apply make up. Towel rack was inconveniently located far from the shower. The bathroom needs complete redesign.
- the front door broke when I came home from dinner the first night. It took me 20 minutes to make a temporary fix for it, about the time the engineers arrived. The toilet also leaked water all over the bathroom floor. I'm confident that the staff would have changed my room for me, but I was only there two nights and didn't feel like the hassle of changing rooms.
This property has potential, it just needs a redesign. I would not stay again.
January 16, 2014
Rated 2.0 out of 5.0 by Olly69 Nice layout and location lousy service
The hotel is very well located by the beach with a beautiful pool.
But the staff is very slow at check in and check out.
Breakfast is just honorable but table sets and tables are so dirty that you would prefer to eat in your room
If you ask to clean your table they would just wipe it with a paper tissue and live it dirty
January 4, 2014