Rated 4.2 out of 5 by 313
Rated 5.0 out of 5.0 Great View, Excellent Staff
My husband and I arrived for a 3 day stay for a wedding at the hotel. We were immediately greeted by a friendly staff member and thanked for being an IHG member. Though there were no carts available in the cart area, our check in person found one for us immediately.
The view of Traverse Bay from our 4th floor room was beautiful. Loved the room, but would definitely suggest a shelf underneath the sink for a little extra storage for people who stay more than one day.
Staff in all areas were friendly and attentive. Kudos to Holiday Inn for their training.
Every part of the Holiday Inn was immaculately clean except for the elevator. Because you enter the elevator to get to the room, it could give you the wrong first impression. Don't let that deter you.
August 24, 2015
Rated 1.0 out of 5.0 Will not stay here ever again
My family and I booked the family suite, which online appeared to have an entirely separate space/room with bunks for our children. I was happy to have the kids in a separate area as they go to sleep much earlier than my husband and I.
We checked into the hotel Thursday, and the receptionist asked if we wanted a King or 2 queen beds. I said, no, we booked the family suite. He said, well I need to approve your request. That took 30 minutes to get approved. Finally as we got into our room, we noticed the "kids area" had 2 walls around the bunk beds, the wall did not even go to the ceiling. Therefore, when the kids went to bed, we had to have all lights off, no tv and no conversation because they could hear everything. Very disappointing. Also, one of the beaches was perminently closed. We had no clue. So we ended up packing the van and taking the kids down the street to a public beach.
When house keeping came and cleaned the room, I saw that the house keeper threw all of the belongings that were on the bunk beds into our infants pack-n-play. (usually in other hotels they would place items back on the bed-- stuffed giraffe, dog, blankey etc)
This place is a joke.
August 24, 2015
Rated 2.0 out of 5.0 by bickel2572 disappointed
Our entire experience was very disappointing. I would choose not to return to this resort.
August 22, 2015