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Rated 3.9 out of 5 by 291 reviewers.
Rated 4.0 out of 5.0 by Nice room - no ice machines My stay was using an IHG anniversary reward. We were pleasantly greeted by the front desk clerk who acknowledged my Platinum status, offered Internet access, and gave me a drink coupon. The room was nice, comfortable and of ample size. Air conditioning was good, bathroom clean with nice towels. There was nothing to indicate where the ice machines were located, so I checked on 3 floors before finding an employee to ask. One machine was near the garage exit. Not convenient. I wasn't pleased with the cost of a drink in the bar, but this was the Boston area. Overall, I was looking for a nice place to stay outside Boston, and the room was fine. Some minor inconveniences. September 4, 2014
Rated 4.0 out of 5.0 by Great hotel The hotel was in a great location off the highway. The train station is down the block and it couldn't be more convenient. The hotel had free parking and the appearance of the hotel was nice. The only con was that our room had a view of the pool. It wasn't that noisy however if you're a light sleeper it may bother you. It was great for the price and I would definitely stay there again. September 4, 2014
Rated 4.0 out of 5.0 by Nice Hotel, Restaurant a minus Hotel room was nice, fresh, quiet. Lighting in bathroom could have been a little better. Location next to T station a plus. The bar/restaurant/pool scene seemed chaotic. Even though there seemed to be plenty of help we waited 20 minutes for 2 beers and a glass of wine. Waitresses were counting their tips and playing with each other's hair. The next morning the hotel staff told us the restaurant would open by 6:30AM, but by 7:30 it was not yet open, though some to-go service had just begun. Perhaps a different restaurant contractor would be in order. We may stay here again but will not consider eating in the restaurant. September 2, 2014
Rated 5.0 out of 5.0 by Helpful Staff, Great atmosphere It was a pleasure to stay there, pool area was like I was in Jamaica. Bar staff was exceptional. September 2, 2014
Rated 5.0 out of 5.0 by Great hotel The hotel staff staff does a wonderful job of making sure you are taken care of and rooms are comfortable and modern. September 2, 2014
Rated 5.0 out of 5.0 by Excellent hotel The entire stay was most impressive. All encounters with hotel staff was pleasurable. The room was very comfortable and cozy. If there was an option to extend my stay for one more night I would have September 1, 2014
Rated 3.0 out of 5.0 by Disappointing Service We traveled over 1000 miles for a family wedding. When I checked in, I informed the check-in staff that we were there for a wedding. We never received the itinerary for the weekend events or the bag of goodies from the bride & groom that was left with the staff for each guest. Therefore, we missed events with our family because we were unaware. Just before we checked out, we learned of the itinerary we hadn't received. From an extremely rude service attendant without a name tag, we were given two reasons for the mistake: they had 4 weddings over the weekend and we had booked our reservations differently and nothing could be done since we had pre-paid for our room. I would think that pre-paying wouldn't be a bad thing for the service industry. I also believe four weddings should have made them step up their service and be more aware of their guest's needs. However, another family member booked the "correct way" and they didn't receive the itinerary or bag of goodies. They were given one night of their stay at no-charge but still missed wedding events. August 29, 2014
Rated 2.0 out of 5.0 by Inhospitable! Although we appreciated the hardscape flooring rather than the usual grimy carpet, and enjoyed the upscale amenities and free parking, it was the hotel and restaurant staff that left an overall poor impression in our minds. We had two rooms for three nights each and ate one meal on the property. Everyone on staff from the front desk to the restaurant without exception was unfriendly, unwelcoming and seemingly unexcited about their jobs. Our breakfast in the restaurant was particularly bad, punctuated by extraordinarily slow and bad service, below average food, and an odd mix of beautiful serving pieces on the tables, and low-end items like condiments in tiny plastic to go containers and cheap ramekins holding sugar packets. Coffee was not refilled, water and silverware not provided except on request, food items substituted without notice, and a general lack of attention to cleanliness and customer needs. We did not use the pool area because it appeared to be filled with a teeming mass of humanity. I'll post a photo taken from our room. We travel to Newton frequently and will not soon return to this property, August 27, 2014
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