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Rated 3.9 out of 5 by 289 reviewers.
Rated 4.0 out of 5.0 by Nice Hotel, Restaurant a minus Hotel room was nice, fresh, quiet. Lighting in bathroom could have been a little better. Location next to T station a plus. The bar/restaurant/pool scene seemed chaotic. Even though there seemed to be plenty of help we waited 20 minutes for 2 beers and a glass of wine. Waitresses were counting their tips and playing with each other's hair. The next morning the hotel staff told us the restaurant would open by 6:30AM, but by 7:30 it was not yet open, though some to-go service had just begun. Perhaps a different restaurant contractor would be in order. We may stay here again but will not consider eating in the restaurant. September 2, 2014
Rated 5.0 out of 5.0 by Helpful Staff, Great atmosphere It was a pleasure to stay there, pool area was like I was in Jamaica. Bar staff was exceptional. September 2, 2014
Rated 5.0 out of 5.0 by Great hotel The hotel staff staff does a wonderful job of making sure you are taken care of and rooms are comfortable and modern. September 2, 2014
Rated 5.0 out of 5.0 by Excellent hotel The entire stay was most impressive. All encounters with hotel staff was pleasurable. The room was very comfortable and cozy. If there was an option to extend my stay for one more night I would have September 1, 2014
Rated 3.0 out of 5.0 by Disappointing Service We traveled over 1000 miles for a family wedding. When I checked in, I informed the check-in staff that we were there for a wedding. We never received the itinerary for the weekend events or the bag of goodies from the bride & groom that was left with the staff for each guest. Therefore, we missed events with our family because we were unaware. Just before we checked out, we learned of the itinerary we hadn't received. From an extremely rude service attendant without a name tag, we were given two reasons for the mistake: they had 4 weddings over the weekend and we had booked our reservations differently and nothing could be done since we had pre-paid for our room. I would think that pre-paying wouldn't be a bad thing for the service industry. I also believe four weddings should have made them step up their service and be more aware of their guest's needs. However, another family member booked the "correct way" and they didn't receive the itinerary or bag of goodies. They were given one night of their stay at no-charge but still missed wedding events. August 29, 2014
Rated 2.0 out of 5.0 by Inhospitable! Although we appreciated the hardscape flooring rather than the usual grimy carpet, and enjoyed the upscale amenities and free parking, it was the hotel and restaurant staff that left an overall poor impression in our minds. We had two rooms for three nights each and ate one meal on the property. Everyone on staff from the front desk to the restaurant without exception was unfriendly, unwelcoming and seemingly unexcited about their jobs. Our breakfast in the restaurant was particularly bad, punctuated by extraordinarily slow and bad service, below average food, and an odd mix of beautiful serving pieces on the tables, and low-end items like condiments in tiny plastic to go containers and cheap ramekins holding sugar packets. Coffee was not refilled, water and silverware not provided except on request, food items substituted without notice, and a general lack of attention to cleanliness and customer needs. We did not use the pool area because it appeared to be filled with a teeming mass of humanity. I'll post a photo taken from our room. We travel to Newton frequently and will not soon return to this property, August 27, 2014
Rated 4.0 out of 5.0 by Great bed Loved the location, walking right over to the t is the main reason we stayed here. But the rooms are comfortable and clean. Love that they have wood floors, much cleaner. Bed was super comfortable, slept great! We will stay here every time we visit Boston! August 27, 2014
Rated 3.0 out of 5.0 by Find another place to eat I stayed at this hotel for a friend's wedding, and while our room was comfortable, our experience outside of the room was terrible. Restaurant service was slow, staff was rude, the food was not great, and juice was served in a cup that looked like a bunch of pens had just been pulled out of it. During the day on the weekend, the hotel rents out cabanas at the pool, making the pool too crowded for hotel guests and the restaurant/bar too busy for good service. In addition, all of the extra people using the pool meant that parking in the cramped lot inadequate. In addition, the bride and groom reported that they were given a room overlooking the dumpsters and staff was not helpful to them--despite the fact that their wedding guests filled a whole floor of the hotel. I would not recommend staying at this hotel or blocking rooms for a wedding or other special engagement. August 27, 2014
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