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Rated 3.9 out of 5 by 295 reviewers.
Rated 1.0 out of 5.0 by Staff Not Helpful I stayed here for one night. Upon arriving to my room a dirty dish with food scraps was in front of my door. On 2 different occasions I notified the staff of the issue and finally at checkout when they told me it would be taken care of immediately... makes you question the cleanliness of the room. September 15, 2014
Rated 4.0 out of 5.0 by Pool-GREAT I work for a large beverage company and requently have business partners stay with you. Many have commented on the beautiful pool. I live in Lexington and decided to stay with you to use the pool and restuarant as a Labor Day weekend getaway. The pool was great. Not too crowded like most hotels. Food was good. The only downfall was the restaurant. We couldn't get a table and had to leave to get dinner. September 8, 2014
Rated 3.0 out of 5.0 by Rooms Nice, but Dining Poor I stayed at the hotel last week. I arrived in the evening and greeted by a very engaging desk clerk. It was 9:30p when I arrived and asked if the restaurant was still open (BOKX something). She told me that the kitchen is open until 10pm. So, I quickly dropped by bags in my room and went downstairs. I arrived at the restaurant at 9:45p at the latest and was met with a rather rude hostess that refused to seat me nor serve me food. I retreated back to the front desk where the front desk agent offered to call down to the restaurant. Her repeated attempts to do so when unanswered. I then asked for local alternatives to grab a bite. The agent then provided me a lengthy list of area restaurants. Off I went. However, I would discover that the none of the restaurants on the list were open past 10p and, if they were, their kitchens were already closed. This turned into a one-hour wild goose chase and ended in the worst way possible....McDonald's. Literally the only thing I could find open within a 6 mile radius of the hotel. Overall the hotel was fine. The rooms clean and comfortable. The restaurant; however, was awful. By the way, the Bokx restaurant is also the only breakfast option. The feeling I got is the restaurant's lease requires them to serve breakfast. As such, they have 1 cook and 2 wait staff. Needless to say, the service was about as good as when I was refused dinner service. September 8, 2014
Rated 4.0 out of 5.0 by Bathroom lack of counter space in bathroom was a significant negative September 6, 2014
Rated 4.0 out of 5.0 by Nice room - no ice machines My stay was using an IHG anniversary reward. We were pleasantly greeted by the front desk clerk who acknowledged my Platinum status, offered Internet access, and gave me a drink coupon. The room was nice, comfortable and of ample size. Air conditioning was good, bathroom clean with nice towels. There was nothing to indicate where the ice machines were located, so I checked on 3 floors before finding an employee to ask. One machine was near the garage exit. Not convenient. I wasn't pleased with the cost of a drink in the bar, but this was the Boston area. Overall, I was looking for a nice place to stay outside Boston, and the room was fine. Some minor inconveniences. September 4, 2014
Rated 4.0 out of 5.0 by Great hotel The hotel was in a great location off the highway. The train station is down the block and it couldn't be more convenient. The hotel had free parking and the appearance of the hotel was nice. The only con was that our room had a view of the pool. It wasn't that noisy however if you're a light sleeper it may bother you. It was great for the price and I would definitely stay there again. September 4, 2014
Rated 4.0 out of 5.0 by Nice Hotel, Restaurant a minus Hotel room was nice, fresh, quiet. Lighting in bathroom could have been a little better. Location next to T station a plus. The bar/restaurant/pool scene seemed chaotic. Even though there seemed to be plenty of help we waited 20 minutes for 2 beers and a glass of wine. Waitresses were counting their tips and playing with each other's hair. The next morning the hotel staff told us the restaurant would open by 6:30AM, but by 7:30 it was not yet open, though some to-go service had just begun. Perhaps a different restaurant contractor would be in order. We may stay here again but will not consider eating in the restaurant. September 2, 2014
Rated 5.0 out of 5.0 by Helpful Staff, Great atmosphere It was a pleasure to stay there, pool area was like I was in Jamaica. Bar staff was exceptional. September 2, 2014
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