Rated 4.0 out of 5 by 107
Rated 5.0 out of 5.0 by BeSa35 Excelente atencion, un gran equipo!!!
Tengo que admitirlo iba con muchas expectativas en cuanto al servicio, por lo comentarios que habia leido antes. Sin embargo el personal es super amable y sonriente, te brindan una atencion genuina y se interesan en saber que estas disfrutando tu estancia. El hotel es hermoso y con una vista increible por lo menos la que me toco a mi. Buena comida y atencion en los restaurantes.
Solo como recomendacion tener mas defender en areas publicas...
Los recomiendo altamente y pronto los visitare. Saludos.
22 October 2014
Rated 4.0 out of 5.0 by Takanm Our Week at PlayaBonita
The resort is absolutely beautiful. The staff are warm and open, but while my observations are largely based on my prior experience in the hospitality field, I found the staff not to be trained to the level of an Intercontinental facility. Frequently walked past clients with no apparent recognition that assistance was being requested or glasses/plates were empty.
Your tour group agent was absymal - no flexibility, no ability to adapt to needs of clients needs unless you reserved in advance. Your conceriege saved the day with quick, polite and efficient responses.
Flexibility was often a key issue; as a conference, we had over 150 people in the hotel, but the bar would shut down despite 30-40 customers - some instances of folks staying at the bar and ordering from room service were observed as a way of continuing conversations and developing contacts.
While our stay was quite enjoyable, I was a bit surprised at lapses at the level of an InterCon.
19 October 2014
Rated 5.0 out of 5.0 by spanish lady Excellent
Very enjoyable and comfortable, employees very nice and serving
19 October 2014
Rated 4.0 out of 5.0 by Melyta Estadia agradable, deben mejorar servicio y limpieza
El jardín es precioso y la atención del personal en los restaurantes es excelente, lamentablemente no tuve la misma impresión en horas de la noche pues fuimos ignoradas por 10 minutos por el personal mientras atendían a los extranjeros y a nosotras nos pasaban al lado como si no existieramos. Tuve que detener a una de las meseras cuando nos pasaba al lado por quinta vez ignorándonos y preguntarle si era un evento privado o si el cintillo que usaba no valía en el bar para que nos atendieran. Luego en recepción prometieron enviarnos agua y hielo a la habitación y jamás aparecieron con ninguna de las dos cosas.
Fueron dos extremos opuestos en cuanto a servicio.
Y hace falta mayor limpieza en las habitaciones.
15 October 2014
Rated 5.0 out of 5.0 by WATIII Another wonderful experience
This is simply an outstanding resort; Mr. Calderon (Director of Operations) has done an outstanding job of mentoring his staff to place an extremely high emphasis on customer service. The entire facility is wonderful, great pools, nice beach, outstanding food and lovely rooms (all with balconies and a terrific view) but it’s the staff that sets it apart from other resorts in Panama. We have stayed at multiple other resorts in Panama,all very nice but none of these places compare with IHG Playa Bonita in regards to the attentiveness and professionalism of the staff.
We were here in March of this year so when we found out we were returning for a family wedding we immediately booked another stay and didn't even consider another location.
13 October 2014
Rated 5.0 out of 5.0 by jasonngigi Staff was soo friendly
My wife and I enjoyed our short, one night stay at Playa Bonita immensely. The food was delectable, and the entire staff was so pleasant. The spa and fitness room were really nice too. Everything was amazing. Relaxation pool, regular pool, snacks, beach, spa, dining experience....everything: 5 stars!!(out of 5)
The only drawback was that the whirlpool in the spa didn't have any hot water. my wife and I looked forward to enjoying it. However, it was no big deal, and the staff comped my $10 spa fee for the inconvenience. Very considerate. Additionally, my wife had the best massage she had in a long time.
We look forward to returning soon!
Jason and Gigi
12 October 2014
Rated 2.0 out of 5.0 by Emita15 Vista del Pacifico
vista al mar decia Yo, me encanta el mar , todo fue con la intencion de estar cerca ddel mar por motivos de mi cumpleanos , y a la vez tener una escapada romantica junto a mi pareja . La verdad fue mas lo que pase enla habitacion que lo que disfrute del agua del mar puesto que llovia y tenian aguaje y estaba contraindicado estar en la playa! Bueno mi pareja y Yo supimos aprovechar nuestro tiempo en la habitacion para consentirnos mutuamente.
12 October 2014
Rated 5.0 out of 5.0 by EPiG Relajante
Recomiendo el Hotel por su atención y sus instalaciones
10 October 2014