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  • 1 888 IC HOTELS
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San Juan

WELCOME TO

San Juan

Concierge Photo Concierge Signature
Nestor Colon
Lead Concierge

Insider Tips

LOCAL CULTURE

CLOTHING

Average temperatures around 82-85 degrees Fahrenheit year round. Light clothing and resort wear is recommended.
LUXURY RESORT HOTEL IN SAN JUAN, PUERTO RICO THAT FEELS A WORLD AWAY
Set on two miles of the best beach in San Juan, this resort hotel in San Juan, Puerto Rico is a tropical escape only 3 miles from the airport. Elegant landscaping, waterfalls overlooking the ocean and a lagoon-style pool provide a stunning backdrop for any holiday. Indulge in one of five restaurants, unwind in the seclusion of stunning oceanfront suites or feel transported at our beachfront spa. Try your luck at our full-service casino or venture out to El Morro Castle in old San Juan.

Guest Reviews

Discover the many benefits of becoming an InterContinental Ambassador.

HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    Trattoria offers Italian favorites combined with a local twist to satisfy all palates. Steak lovers can savor the tenderness in its meats at Ruth's...
  • Amenities & Services

    Our fitness centre is open 24 hours and offers a complete circuit of exercise and strength training equipment. Our full-service spa has five treatm...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
San Juan
  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    8:18 PM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.1 out of 5 by 565 reviewers.
    Rated 3.0 out of 5.0 by Nice Place & Staff Overall, its a nice hotel, with a very friendly and knowledgeable staff. The room was an OK size with clean and nice furnishings. The bathroom was somewhat dirty (grimy tub/edges/hairs), somewhat small and had an out dated feel. It wasn't dirty enough for me to complain, but I would've expected better. Also, the balcony is VERY small, not big enough for chairs.Note, that it costs more for beach view which may have bigger balconies, but I'm not sure. The pool area is a lot of fun, with multiple bars, cool waterfalls and ample seating. It's definitely one of the nicer pool areas in Isla Verde. It's also located on one of the nicest parts of the beach in San Juan, which is a big plus. They've just upgraded the elevators, so you don't have worry waiting, and they have really cool salsa dancing/music on the weekends. My room offered free continental breakfast, but turned out to be a fake out. When you go to the luscious buffet filled with meats, eggs, waffles, omelettes, bagels etc, you find your only allowed to have fruit/oatmeal/cereal/pastries with the continental breakfast. In short, stay at this hotel for the great pool, beach and staff which are great! Louis Roberto was especially helpful! The average rooms and additional costs (resort fee/beachfront/parking/breakfast), bring this from a 4 star to 3 star experience. 27 August 2014
    Rated 4.0 out of 5.0 by Will be better next time! This property is in the middle of being updated. Including the club level rooms and lounge. They dropped the ball on a few things. With patience and sincere feedback they make it right. Writing negative reviews are not fair and achieve nothing. When I contacted management and Ambassador customer service, my issues were resolved. I'll be back in a few days from the date of this review. The staff is wonderful, the beach is beautiful, the casino is small and personal. Enjoy your stay there. Contact the hotel and communicate your expectations before arriving. This applies to any travel. 26 August 2014
    Rated 4.0 out of 5.0 by Good hotel but could be great. Great location. Nice beach and pool. Staff very helpful and friendly. However, chaos in the mornings due to elevator situation. Has been an ongoing issue. Pool area after lunch not cleaned for hours. Could be a great hotel with a little work. 24 August 2014