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  • 1 888 IC HOTELS
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WELCOME TO

San Juan

Concierge Photo
Nestor Colon
Lead Concierge

Insider Tips

LOCAL CULTURE

CLOTHING

Average temperatures around 82-85 degrees Fahrenheit year round. Light clothing and resort wear is recommended.
LUXURY RESORT HOTEL IN SAN JUAN, PUERTO RICO THAT FEELS A WORLD AWAY
Set on two miles of the best beach in San Juan, this resort hotel in San Juan, Puerto Rico is a tropical escape only 3 miles from the airport. Elegant landscaping, waterfalls overlooking the ocean and a lagoon-style pool provide a stunning backdrop for any holiday. Indulge in one of five restaurants, unwind in the seclusion of stunning oceanfront suites or feel transported at our beachfront spa. Try your luck at our full-service casino or venture out to El Morro Castle in old San Juan.

Guest Reviews

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HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    Trattoria offers Italian favorites combined with a local twist to satisfy all palates. Steak lovers can savor the tenderness in its meats at Ruth's...
  • Amenities & Services

    Our fitness centre is open 24 hours and offers a complete circuit of exercise and strength training equipment. Our full-service spa has five treatm...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...

InterContinental San Juan

  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    1:25 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.1 out of 5 by 725 reviewers.
    Rated 4.0 out of 5.0 by wonderful pool The pool and hot tub were both very clean and clearly very well maintained. The towels were plentiful and the fruit infused water was a nice treat. You also never felt cramped when using these facilities or when getting a lounge chair pool-side. 26 January 2015
    Rated 2.0 out of 5.0 VACATIONER i RECENTLY CONTACTED MR. RINCON REGARDING MY STAY LAST WEEK. HAVE NOT GOTTEN A RESPONSE AS OF YET. UPON ARRIVAL, I WAS GIVEN A ROOM, (AFTER WAITING UNTIL 4PM CHECK IN), WITH 1 TOWEL FOR 3 PEOPLE. AFTER WAITING ALMOST AN HOUR, I HAD TO GO DOWNSTAIRS TO ASK FOR TOWELS. I THEN GO BACK UPSTAIRS TO FIND OUT MY KEY DOESN'T WORK. AGAIN.....GO BACK DOWNSTAIRS (NO ONE ANSWERS THE PHONE) AND ASK FOR HELP. THE MANAGER APOLOGIZES AND GIVES ME A $75 DISCOUNT. LATER ON THAT DAY, MY SON TAKES A SHOWER, ONLY TO SEE THE BATHTUB FILLING UP LIKE A POOL. CALL DOWNSTAIRS, BUT TO NO AVAIL!!!!!! NO ONE PICKS UP THE PHONE AT THE FRONT DESK, SO ONCE AGAIN, HAVE TO CALL DOWNSTAIRS, AFTER WAITING ALMOST 15 MINUTES. I CALLED HOUSEKEEPING AND THEY TRANSFERRED ME. I, ONCE AGAIN, SPOKE WITH THE MANAGER WHO SUGGESTED I TAKE A SHOWER ON THE 14TH FLOOR AND GO BACK DOWN TO THE 9TH FLOOR AFTERWARD AND HOPEFULLY THE BATHTUB WILL BE REPAIRED!!!!! ARE YOU KIDDING ME? i SAID NO, I WILL NOT BE DOING THAT. I HAVE DINNER RESERVATIONS. SHE THEN SAID SHE WOULD GIVE ME THE ROOM ON THE 14TH FLOOR. I HAD TO RE-PACK AFTER JUST UNPACKING AND MOVE TO THE 14TH FLOOR. I GET IN THE ROOM TO, ONCE AGAIN, 2 WASHCLOTHS, NO TOWELS. AGAIN, MUST PHYSICIALLY GO DOWNSTAIRS AND LET THE FRONT DESK KNOW BECAUSE NO ONE ANSWERS THE PHONE. AFTER WAITING ALMOST AN HOUR AND HALF FOR THE TOWELS, MY DAUGHTER AND I HAD TO SHARE A TOWEL BECAUSE NO ONE EVER CAME UP. THIS TO ME IS TOTALLY UNACCEPTABLE FOR A WORLD CLASS CHAIN SUCH AS THE INTERCONTINTAL!!! DO YOU AGREE? iT WAS A VACATION I WAS LOOKING FORWARD TO THAT WAS MARRED BY THE SERVICE AND HOSPITALITY GIVEN. THEY DID, HOWEVER, OFFER A BREAKFAST AND LUNCH. THE BREAKFAST ON THE LAST DAY HAD ME WAITING 25 MINUTES FOR A CUP OF COFFEE. I ASKED SO MANY PEOPLE, BUT AGAIN, TO NO AVAIL. THE MAN NEXT TABLE TO ME COULDN'T BELIEVE IT, SO HE GOT UP AND POURED ME A CUP FROM HIS POT. NO ONE APOLOGIZED OR SAID ANYTHING. VERY DISAPPOINTED. 26 January 2015
    Rated 5.0 out of 5.0 Pleasant Break The property is excellent both in terms of room quality and service. The pool area is beautiful. While the beach is very nice, I think the beach at the Condado area is nicer than the beach at Isla Verde. If you like Ruth's Chris steak houses (I don't) there is one on the property. The El San Juan (right next door) has an exceptional steak house, as good as any in Manhattan. The other restaurants at the Intercontinental are satisfactory. My general thought, stay at the Intercontinental, but eat at the El San Juan. The Club leaves a bit to be desired. Breakfasts were adequate; no more than. The cocktail hour included wine or beer only. Soft drinks are not available at any time. 25 January 2015
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