I am a returning guest for a decade now and this IHG property is my preferred 'base camp' whenever in Moscow.
This time apparently the staff were all new, though this has not affected the usual
quality of service. The amenities are comfortable and clean, and kept in good shape. I only keep mourning the old taxi and limousine service this hotel used to offer to their guests that was handed over to a new partner some two years ago, who is, sadly, lacking a lot.
I have appreciated and enjoyed a lot the new premium breakfast service for higher level Priority Club members. Perhaps a suggestion - the restaurant menu could be refreshed a bit , it's same old, same old for ages now, and even though there are some all time favorites, there could be at least one new dish per season/year just to pep things up a bit. And even though time may be tough in Russia nowadays, it's a bit funny to see the single cookie accompanying your tea or coffee order at the lobby bar as paid extra. [Less]