Booked this for the Austin Film Festival because it was easy walking distance from the venues, without checking reviews. Yes there is a problem with homeless people - apparent from the first
experience taking the stairs from the parking lot (never actually saw them, but they clearly use that staircase). I don't have a problem with the homeless and understand that a city with Austin's climate would attract them. Inside the hotel is perfectly fine, and the pool area is actually top drawer.
Staff were excellent. (Was particularly impressed that they recognized my famous roommate and didn't make a fuss over her - classy.) Breakfast, as usual (I'm a regular HIE guest and member) is pretty awful and unhealthy. But there are options a short walk away.
Construction next door is another challenge for this property. Given the combination (construction and homeless), management might consider some candid truths and a discount while these problems are resolved.
I expect down the road (two-three years or more), if the Salvation Army can change location and the adjacent construction is complete this will become a prime locale in downtown Austin.
I would certainly consider staying there again because of the impeccable interior and well-trained and friendly staff. [Less]