Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property
Overall Experience
4
79%
Recommend This Property
Nothing offered to the guest.
ByRich
30 May 2020
No food or beverages offered to the guest. Room was not cleaned daily, you had to put towels and trash in the hallway. If you’re not going to offer food or drinks at the hotel at least give the guest a free bottle of water or soda and a granola bar or something. I was very disappointed with the level of customer service since this is an IHG company. Holiday Inn offers free breakfast and bottled water when you check in even with the COVID 19 going on.
Comfortable bed and spacious room
ByTravelingman20
07 May 2020
A lot of room with a good desk to use for work. Had a nice oversized chair to relax in after a day at work. The bed was very comfortable and had a nice TV with a great selection of channels to wind down after a long day at work.
great service
ByJermaine38
05 May 2020
excellent stay very nice staff..clean hotel..would recommend family and friends..have stayed there twice and both experience were great
Clean room
ByJones90
05 May 2020
The room was clean and ready when i got there.. staff was nice. only thing i didn't like was the curtains not being able to close for privacy.
Excellent Staff and COVID-19 Safety Measures
Byhcs2145
21 April 2020
The staff and hotel have done an excellent job making the property safe during the COVID-19 outbreak and quarantine. They have implemented outstanding safety measures, and cleaning practices to make sure everything is as safe as possible. I would recommend this hotel to anyone needing a safe clean place to stay.
Ok.
ByAntwon
19 April 2020
I work in a healthcare facility, and I was trying to stay close to my job. So i had an okay stay. But was not worth the price due to dirty sheets. And unorganized bathroom. But overall it was an ok stay.
Crowne Plaza Stay
ByDUpton
01 April 2020
Everything was pretty nice. The suite I was in was very spacious and clean. I couldn't believe based on how the shower faucet worked, that it wasn't broken. I called management and I was informed; they all work the same way. As a customer, who has worked many shower faucets, I just knew it didn't work and was very hard to turn.
Good
ByHcgrimm
01 April 2020
Good place to stay when in dallas. Lots of things to do at hotel and very clean
Peaceful and happy
ByDoc_Shy
18 March 2020
I was in a bad mood before I got there but from the moment I walked in that all changed as the front desk clerk Damien made everything simple and easy.
All con stay
ByVogter
18 March 2020
The Guest room was a very relaxing room. had a very nice stay.
Run Down
ByAll-Con123
17 March 2020
This location is very rundown and needs some serious TLC. My bed and amenities were nice, but my ceiling had several repaired water damage slots and while I was there had a new bubble appear that kept getting bigger.
Excellent Service
ByBeth
16 March 2020
We were staying at the Crowne Plaza for All-Con. A day into the event, Dallas issued an edict to close down large events. This could have been a mad dash mess of a scramble. Instead the hotel rolled with everything and made the transition as smooth as it could possibly have been for all of us. I've always loved the hotel (the layout, the staff, the vibe), but this was above and beyond awesome. We're forever grateful for the cool heads and calm service in a tense time.