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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 648 reviews
83%
Recommend This Property

Ratings Breakdown

648reviews

  • 5 Stars
    394
  • 4 Stars
    118
  • 3 Stars
    60
  • 2 Stars
    50
  • 1 Stars
    26

Nice remodel

By

July 26, 2017

platinumelite

The newly remodeled rooms are beautiful as well as the common areas. The only thing I though could use improvement was the front desk staff member that was there when we checked in. I had called the morning of check in to request an early check in. I was told there would be no issues at all. We arrived about an hour before check in and the front desk member acted like it was going to be an issue to check me in early. I told him I called that morning and was informed there would be no issue. He realized that he was the one that told me that on the phone. I stood there waiting for him to find a room and when he did he said I was lucky to have a room ready. Haha! He just wasn't all that friendly and didn't greet me as a platinum member. Not that I really care but the night before we were in another city staying at an IHG property and I was greeted and thanked for being a platinum member. The front desk staff is the first you meet and they should be the most welcoming.

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Nice check in staff/terrible housekeeping

By

July 26, 2017

Great location to Six Flags, Cowboys Stadium, Texas Rangers Stadium and Hurricane Harbor. If you don't mind unmade rooms, unhelpful staff, incorrectly stocked vending machines and exposed plumbing, then this is a great place to stay. Come down numerous times a year with the kids and used to love this hotel. Last time I stayed, there was a fire alarm and I had to walk my handicapped mother down 5 floors to safety only to find all was okay, just a false alarm. I let that go. Better to be safe than sorry. But this time, service has really waned, and I just don't have it in me to wonder will I or won't I have a decent stay.

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Pleasant Stay

By

July 26, 2017

club

This was an outstanding hotel for the price we paid. The breakfast was phenomenal and the customer service was great as well. It is very close to Six Flags and the Ballpark at Arlington, which makes it even more appealing for future visits.

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Nice place

By

July 25, 2017

Nice renovated room. Electrical and USB ports. Quiet. Nice shower.

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comfortable pillows

By

July 25, 2017

club

service at breakfast was not good. When asked if you want coffee or orange juice ten minutes after you are done eating three days in a row is not what I consider good service

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Nice hotel. Great staff.

By

July 24, 2017

I've stayed here several times this year. The hotel is nice, and the entire staff is very pleasant and welcoming.

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A wonderful experience

By

July 24, 2017

club

We were in Arlington for the first time on a vacation with our two children(adopted). We wanted to do something special because they never lived in a hotel before. Therefore we chose the Crown Plaza. They were blowned away with all of the amenities offered. They couldn't believe the pool and SPA. Overall we were so close to six flags, the ball park stadium and the cowboys stadium it was unbelievable. There a was a trolley and transportation to the parks if we preferred not to drive. We plan to return again. Even with the noise with the reconstruction going on we still was comfortable.

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Comfortable and Quiet

By

July 23, 2017

club

Aside from the construction which was not that loud, it was a very comfortable and peaceful stay. Courteous and helpful staff.

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Average at best

By

July 22, 2017

club

Low standards and inattentive/ rude customer service. Facilities are not competitive.

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Crown plaza hotel location

By

July 20, 2017

platinumelite

Crown Plaza hotel is located very close to the Dallas Cowboys and Texas Rangers ballpark, it is also located very close to Six Flags. The rooms have been recently remodeled, and are very nice. The bar and lounge area are very nice and makes it easy to relax. I am very much looking forward to staying in your hotel again.

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Exceeded Expectations!

By

July 20, 2017

club

I called this hotel to inquire about reservation questions and was told the hotel was under construction. I needed a room with a separate bedroom and a second sleeping area, so I felt I had no choice but to book at this hotel since I could not find another hotel in the area with these requirements. I was pleasantly surprised at how unobtrusive their construction work was to my stay. It was clearly and securely marked off and they kept their work to reasonable hours when their guests wouldn't be disturbed. The staff was very friendly and pleasant. The new Worklife rooms still needed some minor work to complete their renovation project, but I was pleased with the new amenities that were in the room. There were USB and AC outlets EVERYWHERE! The bed was very comfortable. I typically don't sleep well the first night in a hotel, but I had no trouble sleeping that first night at all. The rooms are more sound-proofed than any other hotel I have stayed at. I would stay at this hotel again and look forward to experiencing it once they have completed their renovation project.

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Leisure

By

July 19, 2017

club

Nice place except for the loud remodeling. Staff members were exceptional

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