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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 520 reviews
79%
Recommend This Property

Ratings Breakdown

520reviews

  • 5 Stars
    221
  • 4 Stars
    194
  • 3 Stars
    54
  • 2 Stars
    23
  • 1 Stars
    28

Gutes Hotel

By

June 27, 2017

club

Generell sehr angenehm, mit Restaurants und gutem Frühstückbuffet.

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服务不错,房间干净

By

June 27, 2017

酒店复合IHG国际品牌,服务和环境都很好。房间比其他一些五星级酒店大,价格也便宜。出行常熟这类三线城市,皇冠酒店的性价比很高。

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CP comments

By

June 23, 2017

just so so, not too bad, only option in CS,just so so, not too bad, only option in CS, just so so, not too bad, only option in CS

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房间舒适,服务一流

By

June 21, 2017

club

大堂服务人员态度热情,房间干净整洁,装饰现代。床和枕头都很舒服,浴室也干净整洁。提供的免费早餐种类多样适合中西式各种口味。唯一的问题是空调制冷有待提高,梅雨季节高温天气住宿的时候室内温度很难降到完全舒适的温度和湿度。

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服务一流

By

June 20, 2017

platinumelite

总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。
总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。
总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。
总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。
总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。
总体认可IHG的品牌和服务,希望每次入住都能保证客房品质。

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房屋打扫,整洁干净

By

June 20, 2017

club

房屋的打扫非常干净,并能按客户要求的时间进行打扫。

两点意见:

收费的矿泉水瓶盖打开过;

会员积分入住过了两周,还没有积分,不知道什么原因。

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有待进一步提高

By

June 20, 2017

1.会员识别不准确;
2.服务意识有待进一步提高;
3.酒店设施较为陈旧;
4.泳池水温太低,很多泳池设施设备均未开启,且对住店客人不提供毛巾;
5.酒廊提供的酒水较少。

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酒店总体高档舒适 服务一流

By

June 16, 2017

club

总体环境高档 服务素质高。早餐种类比较丰富,可挑选余地大。房间宽敞,空调舒适。美中不足的是,我选的是带吸烟的房间,进去后有较大的烟味。

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Suitable for business travel

By

June 15, 2017

Comfortable, quiet rooms, well appointed. Restaurants are attractive/good option. Carpets need to be replaced.

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Disappointed

By

June 14, 2017

Am a Spire member. We had a total of 3business travelers with individual rooms confirmed but first time in my life have I experienced the front desk offering an upgrade to a suite on condition that we all stay in one!

Obviously the objective was to sell more rooms!

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酒店不错

By

June 13, 2017

酒店不错,性价比高,服务到位~~
唯一不足的是自助晚餐品种较少,有些热门餐品准备不足,而且等待时间过长,希望有所改善~~

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性价比很高的一个酒店

By

June 05, 2017

地理位置优越,住的很舒适,游泳池不错,酒廊的套餐量很足,水果也很新鲜。
如果能够对至悦会员提供免费早餐则更好

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