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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 563 reviews
79%
Recommend This Property

Ratings Breakdown

563reviews

  • 5 Stars
    235
  • 4 Stars
    213
  • 3 Stars
    61
  • 2 Stars
    26
  • 1 Stars
    28

服务、床铺

By

August 18, 2017

服务比较体贴,办理入住的手续和效率较高,这方面管理充分;
床铺整体还可以,枕头比较单一(两个),床上用品的质量和观感、床垫的实际使用、感觉上有提升空间;
电视频道相对比较完整,虽然总体数量不多,但一些主要的频道还是有的,电视机看起来也是一般;

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酒店外观一般,内部服务一流

By

August 18, 2017

club

整体性价比很不错,整洁、干净、硬件不错,值得推荐。 美中不足的是:酒店起初没有识别我的会员身份,我也不知道个人会员账户的用户名,我打了客服电话,也未获知PIN的号码,导致我至今无法登陆手机APP端的IHG会员账户。

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健身房设备太过陈旧

By

August 17, 2017

platinumelite

一共四台跑步机,一台维修中 另外三台仅有一台可以正常使用 还剩两台运作时有很大的异响
哑铃重量不全 没有专人整理
墙角有很多小蟑螂 发现过两次

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一如既往的熟悉

By

August 17, 2017

platinumelite

住了六个多月了,已经是老会员了,还是熟悉的感觉,睡得很舒服,已经习惯了呆在这里,晚上可以充分的休息,除了家就是这里住的最多了,最熟悉,最有感觉

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继续努力!

By

August 16, 2017

club

加油加油提升加油加油再加油加油提升加油加油再加油加油提升加油加油再加油加油提升加油加油再加油加油提升加油加油再加油加油提升加油加油再加油加油再加油加油提升加油加油再加油加油再加油加油再加油加油再加油加油再加油加油再加油加油再加油加油再加油加油加油加油提升!

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房间整洁,服务热情,早餐质量略差

By

August 15, 2017

platinumelite

硬件软件各方面都不错,但是礼宾处说过的欢迎水果没有看到。
早餐种类不是很多,煎蛋处没找到酱油瓶,询问后只能在面点处用碗拿了点。

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服务一流

By

August 14, 2017

platinumelite

设施和服务非常棒 办理入住的前台服务非常好 酒店人员非常和善 房间非常整洁 早饭非常美味 地理环境优越

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总体评价尚可

By

August 13, 2017

platinumelite

常熟的酒店没啥特别好的。酒店有点点老,早饭也一般般,游泳池刚装修过,有桑拿,对外也营业。健身房很小,设备还行。

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GOOD

By

August 10, 2017

club

I have stayed at this hotel many times and for a small Chinese city it is good, they are use to western people staying and their is a decent bar and food choice. Would be better if no smoking in the bar area.

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房间干净舒适

By

August 08, 2017

我已经入住好几次了。和其他五星酒店相比,总体上达到五星标准,工作人员服务很好,房间干净舒适。就是位置稍微偏了一点。很值得再次入住。

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性价比高

By

August 08, 2017

常熟作为一个旅游城市,本身酒店很多,但具有国际品牌的不多。本次入住,使我感受到皇冠品牌一贯的服务水准,从销售到服务,都感到温暖。

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舒适的睡眠

By

August 07, 2017

platinumelite

大厅服务员指路热情主动,睡眠质量很好,经过沟通免费加床,退房时间也延迟到4点。
前台不够专业。IHG贵宾通道形同虚设,作为白金卡会员我排到IHG贵宾通道上办理入住,被前台服务员赶到普通通道上,好像我是要插队似的,搞得我脸都红了。

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