Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
More Fewer Options

* Required Field

Best Available Rate Search does not include affiliation rates.

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 454 reviews
79%
Recommend This Property

Ratings Breakdown

454reviews

  • 5 Stars
    195
  • 4 Stars
    167
  • 3 Stars
    47
  • 2 Stars
    20
  • 1 Stars
    25

房间陈旧了一些,两次安排的都是顶头房间

By

March 20, 2017

房间陈旧了一些,两次安排的都是顶头房间,第一次房间有很响的嗡嗡声,作为第一次入住的客人,这么安排实在不合适,怎么也安排间好一点的房间。

Read More
Read Less

舒适的环境

By

March 20, 2017

服务很贴心,能够提供让我安心的居住环境。好
服务很贴心,能够提供让我安心的居住环境。好
服务很贴心,能够提供让我安心的居住环境。好

Read More
Read Less

Food

By

March 17, 2017

club

Should explore to include some Indian Vegetarian Food item .

Read More
Read Less

None

By

March 16, 2017

club

Executive lounge's food could be improved. Other aspects are good in total.

Read More
Read Less

By

March 14, 2017

差.............................................差点.!

Read More
Read Less

Servicio Excelente.

By

March 13, 2017

Excelente Servicio, Habitacion muy amplia y comoda. Muy buen servicio en el Restaurant.

Read More
Read Less

马桶堵塞

By

March 13, 2017

platinumelite

马桶堵塞,非常尴尬。白金卡升级到行政楼层。早餐不错,中餐厅的晚餐分量很少,吃不饱还很贵,其他服务没有使用。

Read More
Read Less

员工素质参差不起

By

March 12, 2017

酒店硬件不错,前台服务不错,但是客房服务人员素质参差不起。前台告诉我会有欢迎水果送到客房(金卡会员),但是到离店都没有。房间台灯是坏的,一个大妈级的服务员服务非常不专业。工程部的大叔修理工非常敬业和有礼貌。不是贬低大妈级的服务员,早上客房服务的大妈服务员非常规范,与人主动问候。打过二次电话,客房服务的话务员的服务明显不如前台服务员。
餐厅迎宾服务员的服务意识明显缺失,只是站在那里机械的记录房号,但是黑色西服领班的服务意识明显不同,客人进来时配合肢体语言引导客人,非常专业。
早餐就座后没人主动询问是否需要咖啡或者红茶,询问后能主动提供服务。

Read More
Read Less

你的问卷太长很无聊,以后别再发给我了。

By

March 12, 2017

你的问卷太长很无聊,以后别再发给我了。
照片还要求那么高,设计的人好让他走人了。
你让人填评价,还要求字数,你以为你是公务员?

Read More
Read Less

快適

By

March 09, 2017

club

中国出張時に利用した。
数回利用したが、非常に快適である。
朝食は充実していて、ついつい食べ過ぎてしまう。

Read More
Read Less

服务周到

By

March 06, 2017

酒店工作人员服务很热情,讲话时都面带微笑。
酒店设施不算新,尤其卫生间的毛巾过于陈旧,边角有破洞;卫生间也没有主动提供润肤霜,需要联系客房服务才能拿到,有点不方便。

Read More
Read Less

快適なホテルです

By

March 03, 2017

club

広くて清潔な部屋とおいしい朝食が良かったですが、冬の滞在でしたので部屋が乾燥しているのが少々困りました。
周辺環境は少々さびしい所ですが、すぐ隣に日本料理屋があり、なかなか美味しかったです。常熟に訪れる際にはお勧めのホテルです。

Read More
Read Less