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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 474 reviews
79%
Recommend This Property

Ratings Breakdown

474reviews

  • 5 Stars
    203
  • 4 Stars
    176
  • 3 Stars
    49
  • 2 Stars
    21
  • 1 Stars
    25

设施成旧 早餐一般

By

April 24, 2017

这家皇冠假日是常熟当地唯一的一家国际品牌五星酒店。但是感觉达不到皇冠假日酒店一般水平。设施比较旧,客房不大布局也没有什么新意。早餐可选的品种不多。总的来说不是很推荐

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房间宽敞,卫浴舒适

By

April 24, 2017

club

房间宽敞布置舒适,卫浴设计合理,使用方便,
枕头与床垫舒适度适中,整洁性也比较好,符合酒店品牌形象。
入住体验很舒适,酒店人员的关怀与问候也比较舒心,整体来说是一次不错的入住体验

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Reliable, comfortable, convenient

By

April 19, 2017

Mall, park, and stadiums within walking distance for unwinding after work.

Clean rooms, decent menu selections, helpful staff. I've never had a problem while staying here (a couple time a year for the past 3 ).

Main complaint is that the room air conditioners never work...but I've also never found another hotel in China where they did. It's just par for the course.

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环境轻松 服务周到

By

April 16, 2017

platinumelite

出行 我们越来越多的选择ihg酒店了,环境优雅,服务高效,最让我感动的是,时隔一月,常熟中江皇冠的餐饮人员还记得我如何称呼

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静かな環境

By

April 11, 2017

全般的には、まずまずの対応であるが、部屋の温調が十分でないのと、レエストランの衛生管理にもう少し気を配るべきであると思われる。

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安静 安静 还是安静

By

April 11, 2017

商务差旅对酒店的要求主要是周边环境,安静是第一要求,其次酒店硬件,服务,食品质量;

旅游休闲对酒店的要求:尽量会选择亲子酒店,适合孩子们的玩乐项目一定要多要好,而且一定要有儿童泳池

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住宿舒适

By

April 11, 2017

整体感觉非常不错,这几年多次利用,今后商务出差我也会首选皇冠假日酒店。
希望你们再接再厉,做得更好,提供更优质的服务!

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硬件需要改进

By

April 06, 2017

club

设施稍显陈旧,周围比较荒凉,餐饮娱乐都不方便,入住时前台人员忘记提供会员权益,在提醒下才意识到。马桶被堵,工程人员疏通很快,但是之后还是下水不太正常。床铺一如既往的舒适,早餐服务不错。

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My review

By

April 05, 2017

club

Nice room, great staff. They went out of their way to ensure that all of my needs or questions were answered or taken care of.

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除了前台接待不错,我觉得其他都不怎么样

By

April 04, 2017

platinumelite

礼宾,看见我一个人拿行李没有过来帮忙拿,也没有问我是否登记入住的,跟旁边清洁阿姨聊天。
房间虽然是行政楼层,真的跟之前住过的皇冠的普通楼层差不多,没有任何感觉有行政到的意思。
楼上行政酒廊,我没Happy Hours去,就想去喝杯咖啡就走,进去发现只有一台咖啡机,我也没看见软饮冰柜,没有点心,连水果都没有。工作人员也不在,里面走了一圈后人才来,这个酒店就算开业久了,硬件有点不行了我可以理解,服务跟不上那真的是不行。欢迎水果跟隔壁智选假日一样。

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I regret staying at this hotel

By

April 03, 2017

See my previous feedback. Besides the rain shower is broken and there is a permanent noise coming from the air duct on the ceiling

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床铺不错

By

April 01, 2017

club

整体感觉不错。自助餐和大厅感觉很好,有小型健身房和游泳池,唯一不足之处就是房间里的电视太旧了,而且很小。

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