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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 907 reviews
78%
Recommend This Property

Ratings Breakdown

907reviews

  • 5 Stars
    373
  • 4 Stars
    326
  • 3 Stars
    109
  • 2 Stars
    50
  • 1 Stars
    49

常熟ホテル

By

November 11, 2019

platinumelite

なんでもある市街地からもタクシーでワンメーターでいけるし、1Fのラウンジでは一杯無料で飲めるし、長期滞在するには利便性の高いホテルだと思います。

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Could do better - Letting the IHG Crowne Plaza Name Down

By

November 03, 2019

platinumelite

It is a nice hotel with good rooms however staff need better training and attitude . Never been to a Crowne Plaza where it took me 15 minutes discussion for the checkin staff to acknowledge my PLatinum status even though I showed my card . Bar music fights wth the restaurant music at dinner - neither particularly good . Dinner and breakfast restaurant staff neither greeted me nor paid any attention to me wanting a table for 10 minutes - staff were there but playing on cell phones . Let's this hotel down

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ok

By

October 20, 2019

club

everything is fine and will come back

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Hotel experience

By

October 09, 2019

club

Staff at Check in were quick and efficient.
Room was clean and modern
My 3rd visit, I will stay again

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Better option for this part of Changshu

By

September 28, 2019

club

The hotel is a bit in need of maintenance on the exterior entrance of the building, and the rooms have a musty smell in the general standard room I was first given. Then I upgraded to executive level, which was better.

Other than that staff are friendly and food is pretty good.
Not many other good options in the area.

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改善すべき点

By

September 26, 2019

club

とにかくチェックアウトに時間がかかりすぎ。発票を発行するのも時間がかかったり、並ぶことは無かったが、チェックアウト手続きに10分近くかかった。

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beautiful room and comfortable bed

By

September 25, 2019

Lovely room and comfortable bed. Food in restaurant and bar was excellent.

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要装修了

By

September 23, 2019

服务人员好特别是前台
硬件是很久了 需要整修了
早餐服务员太少了

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都很棒

By

September 17, 2019

酒店周遭環境很清淨,周圍交通便利。前台、餐廳跟打掃房間的人員服務態度都很好,也很熱情的打招呼。房間很乾淨,床睡得很舒服,網路速度還算快,就是有些時段可能太多人使用了,會卡頓,速度變慢。

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Excellent hotel and facilities

By

September 13, 2019

Always stay here and seldom disappointed. Comfortable rooms, quiet and excellent meals.

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服務親切,善待忠誠會員

By

September 11, 2019

櫃臺人員親切,對會員相當禮遇,房間非常乾淨乾淨,設施稍舊,但仍然值得推薦。

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櫃臺人員親切,乾淨,設施稍舊

By

September 11, 2019

櫃臺人員親切,對會員相當禮遇,房間非常乾淨乾淨,設施稍舊,但仍然值得推薦。

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