Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property
Overall Experience
4
77%
Recommend This Property
Poorly managed property
ByMich81
November 03, 2020
1. No member (Spire) check in channel
2. lounge closed due to Covid, but at check in dozens of people without masks are very close to each other. Lounge closing is just cost saving for the hotel. And no alternatives offered to spire members for closed lounge
3. Coffee machine didn’t work at breakfast
4. Rooms are run down
Staff tries to help, but the overall management of the property is poor.
服務很好
Byituitujp0711
October 06, 2020
周圍交通便利，環境清靜。前台、餐廳還有打掃客房的服務人員的態度很好，住起來很安心。
服務人員:秦娥，邹春贤，周浩鑫。
網路有時候不是很穩定。
早餐的部分肉類很少，建議可以適當增加一兩樣。
Comfortable room
ByBuzzy545
December 19, 2019
Friendly staff. Excellent breakfast and the restaurant was also good for other meals. The room was very comfortable.
ビジネス
Byまーびー
December 14, 2019
ビジネスで泊まる分にはベッドも快適だったので、十分だと思います。とても乾燥してたし、外気も悪かったので空気清浄機があると助かります。
有點失望
ByPatG
December 08, 2019
咖啡、洗髮精等備品沒有天天補上，設備略顯老舊，廁所排水孔偶有惡臭產生。和幾年前入住經驗相比，狀態維持的不是很好。
很舒適，服務很好
Byituitujp0711
November 19, 2019
酒店環境很清淨，早餐種類很多。舟車勞頓到酒店以後會有種安心感，前台服務人員秦娥態度很好。周遭很方便，離市區也很近。
常熟ホテル
Byロムスカ1020
November 11, 2019
なんでもある市街地からもタクシーでワンメーターでいけるし、1Fのラウンジでは一杯無料で飲めるし、長期滞在するには利便性の高いホテルだと思います。
Could do better - Letting the IHG Crowne Plaza Name Down
BySimon
November 03, 2019
It is a nice hotel with good rooms however staff need better training and attitude . Never been to a Crowne Plaza where it took me 15 minutes discussion for the checkin staff to acknowledge my PLatinum status even though I showed my card . Bar music fights wth the restaurant music at dinner - neither particularly good . Dinner and breakfast restaurant staff neither greeted me nor paid any attention to me wanting a table for 10 minutes - staff were there but playing on cell phones . Let's this hotel down
ok
Bywsiu
October 20, 2019
everything is fine and will come back
Hotel experience
ByJim3333
October 09, 2019
Staff at Check in were quick and efficient.
Room was clean and modern
My 3rd visit, I will stay again
Better option for this part of Changshu
By1989_mercedesSL
September 28, 2019
The hotel is a bit in need of maintenance on the exterior entrance of the building, and the rooms have a musty smell in the general standard room I was first given. Then I upgraded to executive level, which was better.
Other than that staff are friendly and food is pretty good.
Not many other good options in the area.
改善すべき点
ByKiyo
September 26, 2019
とにかくチェックアウトに時間がかかりすぎ。発票を発行するのも時間がかかったり、並ぶことは無かったが、チェックアウト手続きに１０分近くかかった。