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Rated 3.6 out of 5 by 105 reviewers.
Rated 5.0 out of 5.0 by Stay at the Crowne Plaza, Grand Rapids, MI Great cooperative friendly staff. Clean rooms with nice bedding. Slept like a baby. July 4, 2014
Rated 5.0 out of 5.0 by Excellent service. My visit was an excellent experience. I would recommend the establishment to others. July 3, 2014
Rated 1.0 out of 5.0 by Feel like a single star hotel The overall ambient of the hotel is so poor. The breakfast buffet was untidy and the quality of the food was value line level June 28, 2014
Rated 3.0 out of 5.0 by A bit surprised. The staff and service was great. I must admit that I was a bit surprised at the condition of the premises especially when it carries the banner Crowne Plaza. I was disappointed with the room, the condition of the walls (patchwork), the size of the TV, condition of the landscaping and so on. June 25, 2014
Rated 1.0 out of 5.0 by Rude front desk, poor quality Upon arrival at 3:45 pm, I first had to wait several minutes to be acknowledged by 1 of the 4 employees at the front desk. When finally acknowledged, was told they could not "legally" give me a room prior to 4 pm as housekeeping had to have up to 4 to clean the rooms. I have travelled all over the country, and have been a priority club member and at know time have I heard of such a thing. The room was dated, the bathroom door would not close, and not water pressure in the shower. An overall disaster, and will never stay at or recommend this hotel. June 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and nice hotel I enjoyed my stay at this hotel. This was one of the few hotels I slept very well on the first night. It was quiet, clean and most importantly the bed was comfortable. June 16, 2014
Rated 4.0 out of 5.0 by Great place to stay Excellent customer service! Friendly and helpful staff! June 15, 2014
Rated 3.0 out of 5.0 by It was a place to stay Older looking property from the outside, not much better from the inside. Front desk staff was very good. Room was average at best. This location could use a make over. Nice beer selection in the bar. The restaurant seating was closed, but you could dine in the bar. Food menu was limited. June 13, 2014
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