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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 2031 reviews
89%
Recommend This Property

Ratings Breakdown

2031reviews

  • 5 Stars
    1204
  • 4 Stars
    493
  • 3 Stars
    174
  • 2 Stars
    104
  • 1 Stars
    56

Came with high expectations and was disappointed.

By

10월 13, 2017

platinumelite

Based on my past experience, I booked the room at your hotel with great expectations. I was with my wife and wanted to start our 3 weeks Japan land and cruise with a good start in LA. It started good. The flight was perfect. The front desk was very friendly and professional. My wife was impressed. We met with my sister and her husband from Houston at the hotel because we're going to spend the next 3 weeks together. We decided to have dinner in the hotel restaurant. Everyone was happy, although the calamari was first overdone and then quite chewy. It's okay, that can happen. We are still happy and stopped by the Landing to make sure we can use the vouchers for the buffet breakfast the next morning. They told us, we can have breakfast until 11:00am. We came at 10:30am and was told that the buffet already closed at 10:00. So it was a misunderstanding between breakfast and buffet. What really went bad was the way we were treated by various servers, who talked to us through each other! Like "tell him he can only have breakfast and not buffet; and they have to pay. The vouchers are no longer good. " The tone and language was absolutely not acceptable. Disrespectful and rude. I protested and asked to speak to the manager on duty. The server came back and announced: "You can have american breakfast for the vouchers. ' Our shuttle to the airport was leaving soon, so we accepted to have 2 american breakfast to go. We tipped and left. The worst thing is that my wife was so upset that she end up buying breakfast at the airport. I was not happy. On our way back to Atlanta, we will stay in LA again, this time at Holiday Inn.

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A good stay if you can bear the noise level and sleep

By

10월 13, 2017

platinumelite

I got different during my two stays. First night, room was on the opposite side of airport. Quiet and confortable. 2nd check in a room facing airport. It was a nightmare, killing the loudness niose of airplane take off and landing in. Could only sleep 3 hours with earplug in. Terrible.

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Location, Pricing, cleanliness

By

10월 12, 2017

club

Loved this location, close to everything we wanted to visit and close to LAX to pickup some friends

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Chambre spacieuse et lit très confortable

By

10월 09, 2017

Deuxième séjour dans cet établissement.
Check-in rapide. Reconnaissance du status Elite et gentillesse du personnel. La chambre King est spacieuse, propre, et la climatisation n'est pas trop bruyante. Excellent rapport qualité prix, cet hôtel est proche des loueurs de voiture, ainsi que de l'aéroport. L'utilisation du parking peu sembler complexe (ticket à prendre, garer son véhicule, faire valider le ticket par l'hôtel, et le réutiliser ensuite) mais on s'y habitue. La vue de la chambre sur l'aéroport est superbe !

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Great Service

By

10월 09, 2017

Very good hotel. Good rooms, excellent experience . Good ambiance. I will recommend to stay in this hotel. The location is also very good

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Letzter Urlaubstag

By

10월 09, 2017

club

Riesiges Hotel, sehr nette Mitarbeiter am Empfang und beim Concierge
Der Roomservice Mann war sehr freundlich.
Die Betten waren sehr bequem
, Zimmer ausreichend groß.
An manchen stellen im Bad könnte etwas Farbe helfen und das Fenster müsste repariert werden.
Aber die Nähe zum Flughafen ist klasse, so wie auch das Shuttle

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Excellent rooms and location

By

10월 09, 2017

platinumelite

Excellent rooms and location to airport and other attractions. Airport shuttle service is a plus with pickup at rental and airport

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Nice clean and quite

By

10월 06, 2017

platinumelite

I didn't stay long but the room exceeded my expectations.

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无早餐

By

10월 04, 2017

club

第三方预订无早餐,酒店位置还不错,停车收费,但价格合理,有到机场的来回穿梭班车较为方便,如果下次有机会仍然会入住皇冠假日酒店的

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Great stay

By

10월 04, 2017

club

Close to airport, self parking was easy. Great stay!

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Great stay

By

10월 03, 2017

platinumelite

The Crowne Plaza LAX is most convenient, comfortable, and welcoming. Our stay was perfect.

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Almost flawless

By

10월 02, 2017

The room and staff were great, but the food at hotel restaurant was awful.

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