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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 2245 reviews
89%
Recommend This Property

Ratings Breakdown

2245reviews

  • 5 Stars
    1348
  • 4 Stars
    540
  • 3 Stars
    189
  • 2 Stars
    107
  • 1 Stars
    61

Fulfills a need close to the airport.

By

May 26, 2018

The official rating would seem to be 3 star - seems about right to us - and indeed it performs a valuable function of catering for short term guests at a reasonable room rate in the right location.

First - the good news. The staff on the front desk, conciege and eating areas were all most welcoming,attentive and helpful and we appreciated the help we got with awkward check-in and check-out times. The room was a very good size, comfortable and well sound proofed. We slept very well. The shuttle bus service was excellent.

Second - the middling news. We imagine that for the type of clientele, you have concluded that the rooms don't need a fridge. Perhaps that is true. But the strange coffee making device is not so good for making tea as it doesn't boil the water! Whilst the room had clearly been serviced, it's a shame that the housekeepers hadn't provided more than one tea bag for two guests - quickly sorted out but shouldn't have happened. In the bathroom, we could also tell that the previous occupant had long dark hair.

Third - the bad news. Not a good idea to charge 4 star prices for eating in a 3 star hotel - especially as the standard of the food and preparation was poor. We had better value and quality at the local Subway!

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