Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience
4.4
88%
Recommend This Property
Great service
ByJose Cuervo
June 23, 2017
I recommend to anybody that stopover in Chicago and close by the airport to go to Crowne Plaza Northbrook Illinois the staff is amazing the rooms are great as a matter of fact go to any Crowne Plaza Hotel you get good service good food and a great place to lay your head down
还是比较舒适的
Byljchw
June 21, 2017
酒店还是比较符合我对皇冠假日酒店的一贯感受的，服务人员的服务比较周到热情，房间设施也是比较舒适。还是比较满意的。
Northbrook Crowne Plaza Chicago
ByGaryPurgeRight
June 20, 2017
This hotel was an excellent find. The front desk staff, Maria and Karan, were very helpful with travel ideas and great things to do and places to eat. Fernando and the rest of the shuttle staff did a great job. Guillermo and the restaurant staff were very good also. If nothing else you need to try the Flour-less Chocolate Cake. The breakfast bar is awesome too. The pool area is very nice and they have little fire pits for gathering around in the evenings.
Comfortable with below average service
ByILFirst
June 16, 2017
Stayed for one night so wasn't expecting much. Though, the check-in experience was below par at this place. Looks like my 'Gold' status is like dust, no acknowledgement or bonus offered, no requests listed on my profile entertained and was given a 'king bed' room next to the elevator. When enquired no other 'king bed' rooms were available and will have to get two twins instead...I skipped that option. Also, they forgot to give me the breakfast coupon which was part of the package. I noticed that there was not a single water bottle available in the room, when enquired at the reception they offered one bottle as complimentary, more bottles could be purchased from the gift shop which was closed much earlier than the posted closing time.
Comfortable bed, mediocre service
ByIHG1
June 15, 2017
(1) 20 minute check-in for a pre-paid room
(2) requested handicap accessible room near elevator, but was originally put in a room far from elevator where wheelchair (smallest made) would not fit through door...manager acknowledged my request was on my reservation.
(3) companion went to wash face in sink, only to find out that sink was clogged up and would not drain
(4) nothing to hold the filter in the coffee maker to make coffee the next morning.
Terrible
ByJerry
June 14, 2017
Terrible service, dirty hand towels, laundry facilities were broke or not supplied. Customer service was awful. I wouldnt recommend at all. Pay extra $'s to stay elsewhere.
Comfortable, Spacious and Value for money!
Bymaverick29
June 14, 2017
Great hotel, great room with all the amenities.
Front desk was good but was not able to take my IHG membership information nor did she ask about the same.
Customer service of the breakfast serving team is pathetic. Needs serious improvement.
Small bath area very narrow and restricted.
I think the swimming pool and the ambiance is lovely with tables and reclining area (especially for reading novel or lazing around).
Very Comfortable bed
ByMark
June 12, 2017
Nice stay,
very comfortable bed
clean room restrooms
very delicious food KUDOS
Good Hotel
ByBluestar16
June 11, 2017
Good Hotel except very slow internet. Easy to connect but the speed is extremely slow, hard to get work completed.
Tom A
ByThomas A
June 11, 2017
Liked everything about hotel. Would not stay at any other hotel in the area. Employees go the extra mile to please.
Great outdoor pool
BySuzy q
June 08, 2017
Had the best graduation party there for my son . Pizza was a little small and expensive but overall the hotel and employees were wonderful , rooms were very clean and inexpensive, they have new patio furniture that was very comfortable, loved the fire pit also .
Clean quiet room
Byukblue1964
June 08, 2017
Can't wait to return to Chicago and stay there again.