Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

More Fewer Options

* Required Field

Best Available Rate Search does not include affiliation rates.

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 885 reviews
87%
Recommend This Property

Ratings Breakdown

885reviews

  • 5 Stars
    542
  • 4 Stars
    206
  • 3 Stars
    61
  • 2 Stars
    50
  • 1 Stars
    26

Ineffective HVAC made poor visit

By

January 21, 2018

club

Experienced 3 rooms in this single visit in an attempt to find one that created a warm and quiet night during an overnight winter stay. Placed on the 7th floor room 771–a corner room—had a room temp of 65 degrees though the thermostat was set at 85 when I arrived. 1-1/2 hours later it hadn’t moved a degree. Maintenance reviewed system and suggested a room change. Room 762 was warm but every 20 minutes the furnace boomed loudly when it kicked on. Room 763 was at 69 degrees when I entered I set the thermostat at 77. The room never heated and in the morning was actually a degree cooler. After struggling to engage the shower valve I took a hot shower and left for the warmth of my auto. Had it not been so late when I got into my last room I would have left for another hotel. Chicago is cold in winter. It’s not too much to ask at the end of a work day to have a warm, quiet night.

Read More
Read Less