Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience
4.3
88%
Recommend This Property
Front Desk Staff / Restaurant Staff
ByBatman007
September 30, 2016
Both Front Desk and Restaurant staffs get high ratings for prompt service and attention to detail.
Issue with room-service showing up early morning on checkout day
ByShank1234
September 29, 2016
I stayed for 3 nights and checked out on 9/29. Early morning, I was just prepping my checkout and never even completed the checkout, the room service is found inside my room.
My checkout time is until noon and and I don't understand why the room service have to show up early in the morning.
Every week I had an incident like this. On week I was working from my room on the check-out day and suddenly the room-service showed up in the morning.
The bed was making noise and I was not able to sleep well.
Services for reason to be there were quite sufficient.
ByHolstein Bros Mom
September 29, 2016
Enjoyable experience for reason to be there. Less expensive than downtown Chicago. Our members are very concerned when it comes to cost of accommodations.
reception desk
ByMachinist Mate
September 28, 2016
I must say all the girls were helpful but Maria stands
out in my mind as the most courteous and helpful.
Front desk and dining lacking
ByChicagoReunion4
September 27, 2016
The hotel has a convenient location with acceptable rooms. However, front desk staff was lacking. Couldn't process my IHG credit card, kept telling me the card was declined. I called the credit card and was told the hotel kept submitting the wrong expiration date. Took too long to straighten it out.
In the in hotel dining room, kids under 12 are suppose to eat free. Staff insisted I had to pay for the one child's meal (child is 5) for dinner, even though we had also order 2 adult meals. I finally relented and paid the bill just to be done. The next morning I asked at the front desk about the policy and was told 3 and under eat free, 4-12 year old meals are 1/2 price. When I explained what happened the night before in the dining room, I was told "I don't know what to tell you, but that is our policy" Hum, not what the dining room is doing. How about taking care of the overcharge for the meal. I gave up, it was a hassle dealing with the front desk.
Side note: food in dining room was very good and waitstaff was very good, except for overcharging me.
No recognition for IHG Club members.
Good location north of Chicago
ByJimmyB106
September 24, 2016
This Crowne Plaza was busy and bustling (complete with late night Karaoke in the bar the night I checked in.) While a little dated, rooms were clean and well-kept. Bed and pillows had been upgraded and service overall was good.
grest service
By
September 22, 2016
OVERAL EXPERIENCE WAS EXCELLENT. LOVE IT. STAFF WAS ATTENTIVE TO OUR NEEDS AND PROVIDED THE ASSITANCE WE REQUESTED.
ALSO, THE LOCATION WAS PERFECT CLOSE TO EVERYTHING THAT WE WANTED TO DO.
EXCELLENT SERVICE
ByAOV22
September 22, 2016
Perfect place for groups, excellent customer service!
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Byaaaaaab
September 22, 2016
good place to stay good place to stay good place to stay
Really enjoyed my stay.
By
September 21, 2016
The hotel compares favorably with many of the finest that I've booked in the past several years. For business or pleasure I would highly recommend this hotel to friends and business associates without hesitation. Clean, modern, well-appointed guest room. Professional, courteous, and handsome front desk staff; fine, well trained young people. Excellent service with a smile. I look forward to the opportunity to stay at this hotel again for future travel.
Excelente
ByRoma0904
September 20, 2016
Muy bueno todo, lo unico,que no es que cuando hacian la limpieza del cuarto le movian al termostato y cuandovregresabavestaba demaciadobfrio
Great service and nice staff
ByR. Traveler
September 19, 2016
This visit was for business and was the last night spent during a one week visit to Chicago for business. I drove from Champaign, IL on Thursday September 15th to the Northbrook, IL Crown Plaza Hotel in order to be closer to Chicago's O"Hare International Airport.
The drive was 4 hours with some traffic and it was great to have a nice place to stay at with no need to go out for dinner. The staff was friendly and efficient and I was able to relax and eat a nice meal before retiring. Great hotel for the business or leisure traveler.