Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience
4.3
87%
Recommend This Property
Home away from home.
ByTracy
November 10, 2019
I live in Wisconsin but have a business in Wheeling. I am in 3 days and 2 nights a week. I get the same room and rate every week. I don't need to call I have my room every Tuesday and Wednesday.
Staff is great. Breakfast buffet is great! Only complaint is that the service in the bar needs work. Also DJ sets up for an hour that is very disturbing if you are trying to relax and have a drink or dinner between seven and eight. . I stopped going and walk across to Algauers bar.
Unorganized
Bymeg87
November 07, 2019
I checked in with a gift certificate for a complementary night stay and free breakfast. At check in, I asked if they needed to see my gift card. I was told no, and to just show it at checkout. With nobody explaining the gift card to us, we ordered room service for breakfast the next morning and was then presented with a bill. The gentleman explained that the front desk was supposed to give me two free gift cards for breakfast at check in. After explaining this to the front staff sunday morning at check out, a photo copy was made of my gift certificate, my phone number was taken down and I was told I would receive a call back this week from a manager. It is now Thursday, I still have not received a call back from a manager and the charge for the room is still being held.
Mostly Above Average
ByNiaD
November 04, 2019
I like staying at this location. I stay a few times during the year. Staff is good to above average. Beds are very comfortable. Breakfast is above average. I've gotten to know some of the staff and they're great!
Great Hotel Stay
ByCKPK
November 03, 2019
This hotel is one of the best I have stayed in. The staff was very nice as well as the room. Beds, bedding, pillows, and overall room was very clean and comfortable. I would definitely recommend staying here in the future.
Good overall service and comfort
ByPeterH35
November 03, 2019
This is a good hotel for business or leisure. The whole place is being refurbished to the latest Crowne Plaza standard. Currently it's a little tired (as I think was a Holiday Inn that has been re-branded by IHG). It was still OK even though not refurbed as yet. The staff are very friendly and the service is good. The rooms are very good and the beds very comfortable. It's a very big hotel but was quiet when I stayed there. There was guest laundry too which was very helpful as I had been travelling for a long time. I recommend this hotel.
OKay stay
ByDkaur
October 30, 2019
breakfast was great, restaurant was good. other things like overall experience, quality of bathroom etc. require a lot of improvement. Was not even offered a bottle of water.
Crown Plaza -Good Value and Location
ByGracie2019
October 30, 2019
The room was clean, although a bit dated. The check-in and dheck-out was very smooth. Our main complaint was the dining room attendant did not know if any of the food items contain monosodium glutamate, better known as MSG, a flavor enhancer that I am extremely allergic to. They tend it would not bring the chef to us so that we could ask him or her in person if they had any menu items that did not contain MSG. So we were forced to go eat elsewhere. The AC/heater Unit in our room was very loud, and we were either too warm or too cold. But other than that the room was very clean, the bed very very comfortable, with full size pillows that were super comfy and provided a good night’s sleep. Would recommend and use again.
Very Nice
ByTeeej19
October 29, 2019
I work nights, so early check in is great. The Staff allowed me a room and it was perfect. Nice and quiet. Just the rest I needed.
Business Stay at the Crowne
ByJerry
October 25, 2019
People are very friendly, service is very good. Hotel going through renovations which will be excellent when done. No interruption to the stay due to the construction work. Beds are very comfortable and rooms typically quiet.
Profesor lo siento mucho tiemp en la encuesta
ByDr Hipnosis
October 24, 2019
BuenaProfesor lo siento mucho tiemp en la encuesta
Nice Stay
ByGrandmutter
October 23, 2019
Very nice hotel but there was one waiter that was terrible. No eye contact, forgot about us.
ハウスキーピング
ByKadora
October 23, 2019
連泊したがハウスキーピングが来なかった。
予備のタオルで過ごし問題はなかったが
あまり気分の良いものでなかった。