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Rated 3.8 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by Another great stay My husband and I have stayed at this Holiday Inn a dozen times, at least. It is always clean, and always quiet at night. Our last stay was over the 4th of July. It rained for two days straight. The lobby was NEVER wet. They had a major wedding going on at the same time so the hotel was full and yet everything was done correctly and nothing slipped thru the cracks.. Breakfast was perfect as always. Very attentive wait staff. July 8, 2014
Rated 3.0 out of 5.0 by Recommend with reservations This was my second time staying that this hotel. Both times have been for vacation. The location is great (right across the street from the St Pauls stop of the T), and is walkable to some very good restaurants. Not having a fridge in the room is a drawback, but we actually were able to get one this time. That was wonderful!! Having stayed in both the Tower and the regular part of the hotel, I prefer the Tower, it is a bit quieter, rooms a little nicer, wireless seemed to work better, and the possibly of an exterior window is a bonus (had that the first visit). If you do not have an exterior window, the rooms can be quite dark. My only complaint is that our AC was not working. We were there for 4 nights, we only had working AC for 1. Normally this may not be a big deal, but it was in the middle of a heatwave (about 100 degrees with heat index) and the room did not have an exterior window. Our first room was consistently around 80-85 degrees, too warm and stuffy to sleep comfortably. Once we brought it to the staffs attention they were all over it. When they could not resolve the issue, we were moved to a new room. The working AC was glorious, for the 1 night it lasted. On our last night the AC unit completely died in the new room. Again, once we alerted the staff, they addressed the issue. The AC was reset, but only worked for about 1 hour. We ended up having a fan brought to our room to get us through the night. We really like this location. The staff was lovely to work with. The non-working AC was our only complaint about our whole trip, unfortunately it was a huge pain. July 7, 2014
Rated 2.0 out of 5.0 Poor quality and overpriced Room furniture needed an update. Bathroom not clean. Advertized free WiFi did not reach our room. July 3, 2014
Rated 3.0 out of 5.0 by Comfortable good service Good luck good service, Good condition, good service, very nice, a bit expensive, and ends with very little food and transportation services July 1, 2014
Rated 5.0 out of 5.0 by A comfortable, safe place to relax your night away. A very pleasant stay with my family during my wife's surgery. Was able to check in a bit early which helped me cope with an overly tired seven year old Granddaughter. Rooms were clean and comfortable. The staff was very helpful and the food was excellent. During our down time we were able to enjoy the pool and relax. The neighborhood in which the hotel is located is a wonderful place for a family walk. Places to shop and stop for a coffee. I couldn't of asked for more. June 29, 2014
Rated 5.0 out of 5.0 by Excellent service in an otherwise good hotel Excellent service, better than average Holiday Inn but not excellent. The location is good with many fine restaurants within a mile. June 28, 2014
Rated 3.0 out of 5.0 by They didn't hold our room for late arrival We had made a reservations 3-4 months earlier for a 3-night stay. We were arriving at 1:00 a.m. and we called early in the day to request that they hold our room for late arrival; we were assured that was no problem. We indeed walked into the lobby at 1:00 a.m. The look on the front desk clerk's face said it all; they had booked our room, and had none others available. We were a weary family of 4 with no place to lay our heads. The front desk person called his supervisor and then started calling other hotels (12 or so) and was getting nowhere. Then my husband got on his smart phone and started calling. He found a hotel almost immediately in Boston's Wharf area. Finally by 2:00 a.m. we had a place to stay. Holiday Inn Brookline did pay for our first night at the other hotel, and after several calls to them they next day, they found room for our 2nd and 3rd nights at their Brookline facility. They also threw in free breakfast and parking, and delivered a fruit and cheese tray to our room. So, it was a bumpy start but we were satisfied with the corrections they made. June 28, 2014
Rated 4.0 out of 5.0 by Great location and otherwise adequate for our needs We were in town for a family/friend celebration and this hotel definitely met our needs. It was not the fanciest or nicest hotel we have ever visited, but it worked well for us. My biggest complaint was the bathroom, which was tiny and in somewhat poor shape. The toilet almost completely blocked access to the stall shower, the door did not close easily and the towel rack seemed to be coming out of the wall. We did eat breakfast in the restaurant (which was fine) and used the pool and hot tub. For a family traveling for an event or on a budget, I think this is a very good option. If you want luxury or pampering, go somewhere else and be prepared to spend more money. June 27, 2014
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